10.0

really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
5 / 0
Average Mileage:
46,282 miles

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« Read the previous 20 complaints

problem #51

Dec 222018

Sorento

  • 57,000 miles
After Kia dealership installed the knock sensor software update in October 2018, the engine went into limp home mode with engine light blinking in the month of January 2019. Dealership advised me engine failed and would be replaced under Kia warranty for this issue. Vehicle has 57,000 miles on it. Problem now is dealership says new engine won't be sent to them for 3-4 weeks. Then additional week to install. It's already been there over two weeks. They did provide loaner. Correction this occurred in December 2018, not January 2019.

- Loudon, TN, USA

problem #50

Dec 222018

Sorento

  • 100 miles
We were driving and hear a rattling noice and all of a sudden our vehicle started shaking and we pulled over. This was about 3 hours after we had an oil change at the dealership. This was the second time after an oil change we had issues. We attempted to turn on the car to get it to safety but could not power on. We had to get towed and a mechanic advised us we would need a whole new engine

- Irving, TX, USA

problem #49

Dec 132018

Sorento

  • 90,600 miles
The contact owns a 2015 Kia Sorento. Ever since the contact purchased the vehicle six months ago, there had been an abnormal tapping sound coming from the engine. Also, the steering wheel made a loud popping noise that caused it to vibrate. The failures occurred upon starting the vehicle. In addition, the check engine indicator illuminated. The vehicle was taken to friendly Kia (5819 us-19, new port richey, fl 34652), but was not diagnosed or repaired. The staff stated that they were too busy to assist. The manufacturer advised the contact to call NHTSA. The failure mileage was 90,600.

- Port Richey, FL, USA

problem #48

Sep 012018

Sorento

  • 75,000 miles
Takata recall. I have a 2015 Kia Sorento. At about 76,000 miles, the engine began to burn oil. I had it checked for a leak, but the mechanics couldn't find anything. When I start the engine, blue smoke emits from the tail pipe. I am loosing about a quart of oil every 200 miles.

- Knoxville, TN, USA

problem #47

Dec 092018

Sorento

  • 100,000 miles
The contact owns a 2015 Kia Sorento. While driving approximately 35 mph, a loud popping sound was heard from the engine area and the vehicle suddenly stalled. The vehicle was towed to Kia of orlando (9550 S. orange blossom trl, orlando, fl) where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 100,000.

- Winter Park, FL, USA

problem #46

Dec 072018

Sorento

  • 77,000 miles
The contact owns a 2015 Kia Sorento. The contact stated that the vehicle stalled without warning. The vehicle was towed to romeo Kia of kingston (111 schwenk dr, kingston, NY 12401, (845) 477-5400) where it was diagnosed that the connecting rod fractured through the middle of the engine assembly and metal fragments were present. The manufacturer was notified of the failure. The approximate failure mileage was 77,000.

- Redhook, NY, USA

problem #45

Dec 092018

Sorento

  • 93,000 miles
Vehicle stalls during normal operation both while moving at traffic speeds and at a stop. Initial occurance was while turning left thru an intersection. Engine rpms dropped to zero and engine quit running. Restarted after shifting into neutral. Happened 15 additional times during twenty minute drive home - while stopped at a light, slowing for other vehicles, and when not actually accelerating while driving down the road. Vehicle will not idle once restarted without stalling out. Battery connections are tight, oil levels are normal. Vehicle speed varied from stopped at a traffic light to 55 mph on open road. Stalling occurred whenever accelerator pedal was not depressed. Shifting into neutral and revving motor prevented stalling while at a stop. Unless under acceleration vehicle engine will not remain operating. I am not a qualified mechanic or safety expert, but this condition seems unsafe to me.

- Amanda, OH, USA

problem #44

Dec 012018

Sorento

  • 62,000 miles
The contact owns a 2015 Kia Sorento. While operating the vehicle, the check engine indicator suddenly flashed on and off and the vehicle's speed would not increase past 20 mph. The message "limp home mode" was also displayed. The vehicle was towed to antioch Kia (119 il-173, antioch, il) where it was diagnosed that the nox sensor was faulty. The nox sensor was reprogrammed. The manufacturer was notified of the failure. The failure mileage was 62,000.

- Round Lake Beach, IL, USA

problem #43

Dec 032018

Sorento

  • 80,100 miles
I was driving my car home from work and it shut off on me as I was driving on a busy city street. I tried to start it and it just kept shutting off. I had someone hook up a computer on it and it said something was wrong with my camshaft timing.I had no warnings leading up to this. It just shut off in the middle of driving it.

- Temple, PA, USA

problem #42

Sep 132018

Sorento

  • 990,000 miles
I was driving my car on the highway when my engine stop running, im told by Kia the engine seize up and it is not covered

- Akron, OH, USA

problem #41

Aug 192018

Sorento

  • 88,000 miles
Purchased a used 2015 Kia Sorento from a used car lot on February 15, 2018. I've experienced no issues with the vehicle until August 19, 2018 while driving home from work. While driving on the freeway, and accelerating, the vehicle completely stalled. We pulled the vehicle over and tried our best to get it to restart. It had to be towed home. A certified mechanic inspected the vehicle and confirmed the Kia had complete engine failure due to the engine seizing. Please contact me for inspection documentation (currently at work and unable to upload the receipt).

- Honolulu, HI, USA

problem #40

Jun 222018

Sorento

  • 60,909 miles
Purchased this 2015 vehicle from a regional pa/NJ reseller named carsense in November 2015 with 15,000 miles. Maintained regular service and oil changes, although not always with castrol oil, as required for the carsense extended warranty. Driving on the highway returning from the beach when the engine started a slight knock when accelerating. Stopped and checked the oil level which was fine. Just at 3,000 miles on the oil at the time. No check engine light. Drove further and the check engine light came on and then the engine stalled. Towed to a Kia dealer and told engine was seized. As I am a second owner the 100,000 mile warranty did not apply. Vehicle was 909 miles over the 60,000 mile warranty and not covered. Escalated with Kia Consumer Affairs who I chased for over a week with escalation requests. Final answer... we are sorry but the car is out of warranty. Would not offer any relief on either parts or labor. Replacing the engine to the tune of $5,400 including replacing a starter which mysteriously "burned up". we have found many similar stories with engine problems that are most likely related to the 2012-2014 2.4L engine recall.

- East Norriton, PA, USA

problem #39

Jul 182018

Sorento

  • 117,000 miles
Driving on a 4 lane highway my 2015 Kia Sorento died without warning and made a clicking noise when I tried to start it. I had the car towed to a local Kia dealership who advised metal shavings were found in the oil, which clogged the oil filter, restricting oil flow thus causing the connecting rod bearings to break. They confirmed there was no sludge found in the engine. The car needs the engine replaced and my extended warranty is refusing to pay citing there was not sufficient oil lubrication due to low oil which caused the connecting rod bearings to break. However, the dealership advised both myself, warranty, and adjuster the car was burning oil as no external engine leaks were found. All oil changes were completed by the Kia dealership whom I purchased the car from and records were provided. At no point did any warning lights illuminate on the dashboard to indicate low oil or to check engine. My 2015 Kia Sorento has the gdi (or theta II) engine which is named in multiple class action lawsuits for the same thing. I still owe on this car as I have only had for 1.5 years and am now looking at $5,000-$7,000 in repairs.

- Dow, IL, USA

problem #38

Jul 202018

Sorento

  • 101,146 miles
I bought a 2015 Kia Sorento with 85000 miles on it for my stepdaughters first car owned it for 6 months it was great the other day she was driving 50 mph on country road and the engine quite and siezed up no noise no warning no check engine light dealer says it needs a new engine called Kia absolutely got no we're even though there a ton off complaints about Kia engines doing the same thing they say there's no recalls on this particular vehicle.

- Eldred, PA, USA

problem #37

Jul 192018

Sorento

  • 92,000 miles
My 2015 Kia, has always make some engine noise, I did not buy it new brand and always checked out ok when I had the maintenance done on it. The noise was getting louder and more noticeable. I took it into be checked and they said my engine is failing. Kia says since I wasn't the 1 first owner on the vehicle they will not cover it, I took out an extended warranty and they are now giving me trouble about covering it since I haven't found every maintenance record, but most of them.

- Canal Winchester, OH, USA

problem #36

Jul 012018

Sorento

  • 5,000 miles
I have 2 concerns, 1 mainly I have a newer 2015 Kia sorrento with under 25K miles, owned it about 2 years ever since I owned it there has been a ticking in the engine and white smoke blowing out the exhaust. Which should not be thecase with a newer car, after taking it to the dealership they said nothing was wrong. Additionally when I turn on the air conditioner it smells like vinegar or dirty socks an aweful smell, once again the dealership stated nothing wrong with the car. It sounds like Kia is covering up old deficiencies with their engines as it said engines manufactured into late 2014 were recalled how is the 2015 Kia, which was manufactured in 2014 not on the recall list? additionally there have been many many other people listing the engine seizing up. My wife drives this car with my small children im writing this retractively in case something happen. Additionally we get regular oil changes done. I think this engine model should be recalled. As a newer engine should definitely not be blowing white smoke out of the exhaust nor ticking like the components are displaced.

- Alsip, IL, USA

problem #35

Jan 022018

Sorento

  • miles
My Kia Sorento 2015 started making a noise when I would try to accelerate it started burning look and I took it to Kia where the technician told me that my car was having the same problem from all of the Sorentos 2014 that had been recalled, I contacted Kia and they denied my repairs now I'm stuck paying for a car that doesn't work. My car has only 68,000 miles

- Alhambra, CA, USA

problem #34

Jul 102018

Sorento

  • 102,000 miles
I was driving to work yesterday morning (7/10/18) on route 15 in sussex county. My speed was approximately 65-70 miles per hour. I heard a knocking sound, which alarmed me. It went away, and came back, off and on, while driving, a sound that I have never heard before with this vehicle, ever. No lights came on, no indicators, etc. I contacted newton Kia, where the vehicle was purchased, and was told that they couldn't fit me in until Friday. I made an appointment, but after doing this I decided to contact one closer to where I work, which is on rt. 10 in denville, NJ. Gateway Kia. I brought the vehicle in and had them check out the noise. I was contacted and told that it was the engine, that it would cost $7100. The way I was notified was as if I have $7100 just sitting around, which I don't. the engine, the engine, no warning, no nothing. I picked up the vehicle, and drove it home, still hearing the knocking noise off and on. I attempted to go to work today, 7/11/18. The noise became worse about a block from my home. I turned around and came home, shut the car off, smoke came out from the engine area. Let me make something very clear to whomever reviews this information. I am not paying for this repair, Kia is. First thing you are told that you are over your warranty. I just turned 102,000 miles, have had no prior issues. This happened out of the blue, no prior noise or problems. I am now driving a rental, I need to get to work, I need my Sorento fixed, and I am not paying for it. I am also going to be reimbursed for this rental. I, again, have had no prior issues with my vehicle. I am very upset about this, so what is going to be done about it.

- Sparta, NJ, USA

problem #33

Jul 052018

Sorento

  • 88,000 miles
The contact owns a 2015 Kia Sorento. While driving 75 mph, there was a knocking noise coming from the engine and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to family Kia of St. Augustine (2665 U.S. highway 1 South, St augustine, fl 32086, (904) 808-0542) where it was diagnosed that the engine was destroyed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 88,000.

- Elkton, FL, USA

problem #32

Jun 112018

Sorento

  • miles
Went to turn on the car the car had accelerated while in park. From there the same that the electrical part in the car stop working. The tire sensor was also on the engine sensor was also on major issues

- Tamarac, FL, USA

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