10.0

really awful
Crashes / Fires:
6 / 6
Injuries / Deaths:
5 / 0
Average Mileage:
50,106 miles

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« Read the previous 20 complaints

problem #237

Sep 272022

Sorento

  • miles
No warning lights or signs of anything, my car is up to date with all services have receipts in hand. Car just jerked a little and sounded like a loud banging noise under the hood. Went and brought it to Kia to determine I needed an engine. Car only has 108,000 miles on it.

- Saugerties , NY, USA

problem #236

Nov 112022

Sorento 4-cyl

  • 130,000 miles
The contact owns a 2015 Kia Sorento. The contact stated that while driving at approximately 70 MPH, the contact heard an abnormal flapping noise, and the vehicle went into LIMP Mode with the check engine warning light illuminated. The vehicle lost motive power but was able to restart. The vehicle was towed to a local dealer however, the cause of the failure could not be determined. The vehicle was then towed to Monroeville Kia (3721 William Penn Hwy, Monroeville, PA 15146) where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

- Pittsburgh, PA, USA

problem #235

Feb 172023

Sorento

  • miles
I was driving down the freeway and my engine seized and I lost power to the engine. My safety was put at risk because I was on a busy freeway and it happened on a bridge and I had nowhere to go. Someone could have rear ended me very easily. My car is available for inspection at the dealer now, who says it needs a complete engine replacement. Prior to the engine failing there were no lights on my dashboard. After the engine failed all the lights were on.

- Jacksonville, AR, USA

problem #234

Feb 112023

Sorento

  • miles
Engine seized while I was driving

- Philly , PA, USA

problem #233

Feb 152023

Sorento 4-cyl

  • miles
I only had it 2 weeks and I was driving it and it mad a loud noise you couldn-??t give it no gas and it shut off so we-??re trying to start it. It sounded like a rod rattling in the engine. And I just had a new oil change, and when I reject all it was black as dirt. I don-??t understand because I just got the car never made a first car payment yet that was very unsafe. I had to pay for 2 different tows that-??s not right I was in New Jersey and I live in Kernersville nc and had to pay someone 900 to get back home

- Kernersville , NC, USA

problem #232

Dec 302022

Sorento

  • miles
I went to have the recalled item fixed for the engine failure. However Kia informed me that an issue must be heard before they can fix the issue. Around 3 months went by and I had my oil changed. I went out of town and when I came back my car started to make a tapping noise. I had someone check my oil and it showed I needed over 3 quarts. I took my car back to the oil place and they said they didn't know what happened. Did another oil change and added more oil. The next day my engine was knocking. I took it to kia and they told me I needed to replace the engine. However now they will nor release the car due to an issue with it blowing up. I'm with out a vehicle and about to loose my job due to issues getting back and forth from work.

- Leesburg, GA, USA

problem #231

Jan 312023

Sorento

  • miles
Engine suddenly stalled while driving, causing unsafe conditions as we could not maneuver out of traffic safely. Car has approx 70,000 miles on the engine, and has had all regular oil changes on time. When the engine started to shake the oil/engine light flashed and we pulled over as quickly as possible. When I checked, there was zero oil in the car. We had never seen evidence of an oil leak and the previous oil change was approx 3,500 miles ago. I called Kia and they said my car was not covered by their warranty or recall. I had it towed to an independent mechanic who confirmed that the engine was blown and irreparable.

- Altadena, CA, USA

problem #230

Nov 242022

Sorento 4-cyl

  • miles
On Thanksgiving day, the vehicle loss POWER while driving on the highway to Anniston Alabama, endangering the lives of myself and my four children. NO WARNING LIGHTS. I was giving it gas and it would not go. I was able to get some good Samaritans to push it off the road into an empty parking lot. It would not restart, it started SMOKING, would not take a jump start. Left it over night, came back the next day, had to jump start it but it was now making a TICKING NOISE. STILL NO WARNING LIGHTS ever came on the day of the incident or after. Had it towed to a Repair Shop and was told the Engine NEEDED REPLACEMENT. Had it towed back to Georgia, had another mechanic look at it and was told it was the engine also. Finally had it towed to Kia Moters in Athens GA, and was unable to get recalls fixed because the engine is bad and was told it's not part of the recall. The car is available to be inspected.Had no warning of failing engine prior to this.

- Dallas, GA, USA

problem #229

Nov 222022

Sorento

  • 157,000 miles
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, she smelled a fuel odor throughout the vehicle. The check engine warning light illuminated. Additionally, the contact stated that while attempting to start the vehicle, the engine failed to turn over immediately. The vehicle was taken to Auto Zone and diagnosed. The contact was informed that the engine oil level was low. The vehicle was then towed to an independent mechanic where it was diagnosed that a high-pressure fuel line needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 157,000.

- Hudson, FL, USA

problem #228

Dec 202022

Sorento

  • 116,000 miles
The contact owns a 2015 Kia Sorento. The contacted stated while driving 50 MPH, the accelerator pedal failed to function as needed and the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. Additionally, the contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.

- Broomfield, CO, USA

problem #227

Dec 012022

Sorento

  • 103,000 miles
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle lost motive power, with the electric power steering (EPS) warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The contact stated that the VIN was included in an engine class action lawsuit. The vehicle was not repaired and remained at a storage lot. The manufacturer was made aware of the failure. The approximate failure mileage was 103,000.

- Chicago, IL, USA

problem #226

May 152022

Sorento

  • 106,000 miles
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 25 MPH, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was confirmed that the engine had failed. The engine was replaced with an OEM engine. On another occasion, the check engine warning light illuminated. The vehicle was taken to the same independent mechanic and the contact was informed that the catalytic convertor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure; however, no assistance was provided because the mileage had exceeded 100,000. The failure mileage was 106,000.

- Mcadoo, PA, USA

problem #225

Oct 172022

Sorento

  • miles
My 2015 Kia Sorento has had issues on and off for years and I have poured so much money into it. I have taken it to the mechanic so many times. It has had the check engine light on for awhile and the mechanic suggested it may just be faulty. He checked it constantly. On Monday my fiancé was taking my son to kindergarten and the car died. This could have been very dangerous. My two sons (6 and 4) were inside. Luckily my fiancé was able to be parked in a safe place. Once we got the car started back up again it began making a Klanking sound and so we decided to park it at home. I looked up the car and after doing some research I found that certain Kia-??s in that time frame had recalls for the SAME ISSUES. I looked my specific Kia up and it said I did have a recall. So I called the Kia dealership and we took it in today. The mechanic there said the issues related to the recall on my Kia looked fine (relating to fuel leakage or the spontaneous fires). He said that there was rod bearing failure in the engine and we could take it back because it is not covered under our warranty. We do not have the recall for the engine issues on our specific Kia. I believe we should. We have not been negligent in the issues. This is the same thing many Kia owners are facing right now under that recall. We need help to place that recall and warranty on our Kia as well. I have contacted Kia costumer service and started a claim tonight with them as well. But I want to cover all my bases. We need this car. We have two kids and we don-??t have the finances to fix this on our own. This is obviously a Kia issue. This needs to be rectified by Kia. We have had nothing but problems. And spend thousands already. We can-??t afford anymore money or time. This Kia is faulty just like the others of it-??s time. I-??m not sure why ours never had the recall. Please help!!

- Davenport , IA, USA

problem #224

Sep 012022

Sorento

  • miles
Two things- 1) Headlights replaced in March and dim again, cannot see 50-?? in front of the car. 2) Driving on interstate the car sputtered and skipped and missed beats, would not go 55 mph. I left the interstate because it was night and cats were flying up on me. I was 140 miles from home and had to take a regular road at 10pm until 2am.

- Fort Lauderdale, FL, USA

problem #223

Sep 112022

Sorento

  • 107,000 miles
The contact owns a 2015 Kia Sorento. The contact stated while her husband was driving 40 MPH, the engine started sputtering and failed to accelerate upon depression of the accelerator pedal. The check engine warning light illuminated on the instrument panel during the failure. The contact's husband was able to drive the vehicle home and later had the vehicle towed to a dealer. The dealer diagnosed the vehicle with a blown head gasket which resulted in engine failure. The manufacturer was notified about the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 107,000.

- San Marcos, CA, USA

problem #222

Sep 012021

Sorento

  • 125,000 miles
The contact owns a 2015 Kia Sorento. The contact stated that while driving at various speeds, the vehicle overheated with the temperature gauge indicating that the engine was hot. The contact also stated that smoke was coming from the vehicle. The vehicle was taken to a dealer and was diagnosed with engine failure; the vehicle was no longer operable. The contact then received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) which she linked to the failure. The dealer and the manufacturer were notified of the issue and the contact was informed that the recall was not related to the engine failure. The vehicle was not repaired. The vehicle was towed back to the residence. The failure mileage was approximately 125,000.

- Middletown, NY, USA

problem #221

Aug 112022

Sorento

  • 173,023 miles
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle made knocking sounds and a burning odor was detected. The contact pulled over before the vehicle stalled. The vehicle was towed to an independent mechanic who advised her to tow the vehicle to the dealer. The vehicle was then towed to the dealer, where it was diagnosed with engine failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to the dealer for the diagnostic test. The failure mileage was approximately 173,023.

- Tifton, GA, USA

problem #220

Aug 292022

Sorento

  • miles
SC197 completed 11/06/2020, SC212 completed 07/272021. recently found brake fluid leak results on my garage floor several times, but not after each use of vehicle" Also having to replace brake light bulbs often, because apparently one will fail and all remaining stay on as if one was riding the brake pedal"

- Phenix City, AL, USA

problem #219

Jun 082022

Sorento

  • miles
Engine caught fire while driving out of state with family on highway. Recall notice said to repair only if ABS light turns on. Light never appeared. Kia refusing to repair/replace engine.

- Gainesville, GA, USA

problem #218

Aug 212022

Sorento

  • miles
I was driving when the car did a complete stop and the tires was smoking

- Youngstown , OH, USA

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