10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 20,524 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My 2015 Kia Sorento began peeling paint on the roof top and side window panels and is continually getting worse. When communicating with my dealership, they stated it was out of warranty and to contact a local body-shop. I believe this is a Latent Defect, and should not be treated under the standard paint warranty in the owners manual. Please let me know the next steps.
- Stilwell, KS, USA
My 2015 KIA Sorento at around 90,000 miles started getting areas where the paint is bubbling. At 98,975 miles after a hard rain (no hail) a large spot of paint peeled off on the passenger side pillar around window. It is also starting on hood and above windshield. The color of my is Snow White Pearl. I have reported it to KIA and have a case # [XXX]. They are not responding to my emails. August 29. 2022 is the date of the major peeling. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Grand Prairie, TX, USA
The paint is peeling off of my car all the way to the metal in multiple places. Causing rusting.
- Charleston , WV, USA
The paint is chipping off my 2015 Kia Sorrento. It-??s especially bad right above my windshield but it-??s chipping in a couple other areas and progressing quickly. It only has 90,000 miles on it. This should not be happening.
- Quakertown, PA, USA
Paint chipping of pearl white paint. Paint is bubbling, confirming that she isn-??t just getting hit with foreign objects. Metal underneath is beginning to turn a rust color.
- Willow Grove, PA, USA
The vehicle is leaking water inside the car cabin. The front passenger and driver side are soaked with water. If the air conditioner comes on, it sounds like I-??m boiling water. It also fogs the windows from the inside.
- Ocala, FL, USA
Paint on hood peeling. Warranty cover paint on roof recall. Car was painted at the same time why is the hood not covered?
- Whittier, CA, USA
Paint is delaminating on hood and roof of vehicle due to defective paint. https://www.facebook.com/DefectiveKiaPaint
- Olathe, KS, USA
Kia-??s ignition on older models is insufficient with standards. They are refusing to do anything about the fact that there is not an immobilizer on the ignition and the vehicle can be stolen with a USB. A recall needs to be made so that they are required to install a fix for those that own Kia models affected. If there is a different agency this should be reported to please respond so I may contact them.
- Nashville, TN, USA
My 2015 Kia Sorento LX is peeling paint on the passenger side pillar after a hard rain. I have found many other complaints about the same thing from other Kia Sorento owners after some looking. There should be no reason for the paint to be peeling like this and needs to be repaired before rust begins. My Sorento is available for assessment at any time. This began the night of July 9th, 2022.
- Dandridge, TN, USA
Snow White Pearl Paint has started peeling from roof by windshield and on driver door pilar causing rust spots.
- N Attleboro, MA, USA
Paint peeling following stone hit approximately January 2022
- Glendale , AZ, USA
10/2021 Drove to store (about 20 minutes). Shopped for about 1 hour. Started to leave parking area and enter ramp to highway when the engine stopped. Everything went off. No warning. No check engine light, no maintenance light, nothing. I was able to steer back into the parking area. Put car in park and waited about 4-5 minutes. Started the car (it started without a problem) and began driving in the parking lot. when it began hesitating and feeling as if it would stall again. there was a gas station next to the parking area. pulled in & filled tank (tank was 1/2 full) and just barely pulled into a parking spot in front of gas station convenience store. Got towed to our local garage. They changed the oil and checked external systems and thought it was working fine. When my husband picked the car up it was still hesitating and almost stalling on the way home. Next, took it to local Kia dealer. Same situation. Couldn't find anything, said it drove fine for them. Same thing happened to my husband on the way home. Stalling in traffic. Having to restart the car in an intersection. Very dangerous. Brought back to dealer and they said it would cost $600-1000 to diagnose. Then it might cost $5000 - $10,000 to fix (replace or rebuild the engine). I reached out to Kia Customer Service but they did not offer any solutions other than to talk to the dealership in question. We are at a stand-still and have not been able to drive the car since October 2021.
- Woodlyn, PA, USA
Paint is delaminating
- Burbank , IL, USA
Snow white pearl paint is peeling off.
- Tucson, AZ, USA
At first, it wouldn't shift out of park. Now the driverside headlight intermittently flickers and goes out. There's a burnt electrical smell coming from the engine compartment.
- Duvall, WA, USA
Purchased brand-new in 2015. Paint started chipping away in 2018. At first I thought it was normal wear and tear because it was tiny and only a few spots. It is rapidly bubbling and peeling off now. Most recently a foot of my side bar peeled off in one instance. I haves talked to a auto body repairman and he did not feel like this peeling started from rocks or debris.
- Moore, OK, USA
Engine shut off without warning while driving. My wife was driving and Was able to roll off road thankfully. She was on a very busy road and was in serious risk of injury along with the cars behind her. Did not start back up. Battery had power. Found out ENGINE FAILED! Verified by mechanic. Called Kia Corporate Customer Service number and was told the engine will not be repaired. 125,000 miles. No warning lights came on. This is absolutely wrong of Kia! Shame on them!
- Charleston, SC, USA
I have the Sorrento with the white pearl paint for last couple years I-??ve had small flakes come off and I-??ve tried to cover them up with the ink pen. But the spots are just getting bigger. So Disappointed. This is my second Kia I did not have a problem on the black when I had before this
- Bethlehem , GA, USA
- Ewing , NJ, USA