10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
18,860 miles

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« Read the previous 20 complaints

problem #51

Jul 252021

Sorento

  • miles
Intermittently and unpredictably, my V6 Sorrento just loses all power when trying to accelerate. This occurs when trying to accelerate from a stop or slow roll, but not when moving along at over, say, 20 mph. Obviously, this can be a very dangerous thing when trying to cross or pull out onto a street when there-??s oncoming traffic. The car will move just enough to place it in the path of oncoming traffic and then nothing more until after I-??ve released and depressed the accelerator enough times for it to finally decide go. The car has been to the dealer several times for this, and they-??ve had no remedy. They said that they couldn-??t do anything because they couldn-??t duplicate the problem, which is no surprise because it-??s totally unpredictable. I-??ve had the car into the dealer for this enough times that they finally opened a case with Kia corporate, who also had no answers. My private mechanic found a service bulletin (online, and not from Kia) that said a hose in the fuel system was the issue. After I took the car back to the dealer yet again and told them about the bulletin, they supposedly checked the hose and said that it was okay, but they didn-??t try replacing it. After all that I-??d been through dealing with this, the dangerous situations it has put me in numerous times, and the fact that they had no answers, it seems to me that they should at least have tried replacing the hose. I-??ve been dealing with this for years, and it's disconcerting and dangerous to not be able to trust the car. The car is a 2015 Sorrento SX V6 that I bought in July of 2017 with 31,094 miles on it, and I paid extra to have it -??certified.-?? There is a thread on Kia-Forums.com where others have expressed having the same issue, also with no resolution. Thank you.

- Tampa, FL, USA

problem #50

Jul 182021

Sorento

  • 123,050 miles
The contact owns a 2015 Kia Sorento. The contact stated that while reversing out of a parking space and making a left turn, the contact heard an abnormal popping. The contact felt the vehicle was dragging something underneath the vehicle. The contact was able to pull over and restart the vehicle however, the engine was shaking and the contact saw that there was oil leaking on to the ground. The contact put the vehicle in neutral and had her son push the vehicle to her residence. The dealer was contacted but the service department was unavailable. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 123,050.

- Park Forest, IL, USA

problem #49

Jul 102019

Sorento

  • miles
In July of 2019 I purchased a 2015 Kia Sorento from Haley Toyota of Richmond. About 7 days after purchasing my Sorento, it was cutting off on me while driving and not starting. It was during the hot summer and I would be in the car with my kids sweating stuck hours away from home until the car decided to start up again. It would cut off on us while we were driving!! One day it was almost a terrible accident. Someone almost slammed into the back of us I had to swerve into the ditch!! And ALL of my children were present and my mother. It would start back up like after 30 minutes sometimes hours!! The first time this happened, when we finally got it to the dealer they had it for a while. They said they replaced a computer system and that that should fix it. It didn-??t. We kept taking it back they kept not fixing it. And now the car is just not working whatsoever. And I-??m still paying for it. The engine shouldn-??t be cutting off while the car is in motion. And I-??ve looked and there are so many recalls on this car but why isn-??t mine included in any engine recalls? The engine is no good. Toyota should not have sold me that car. The vehicle was inspected by Toyota AND Kia and they both acted as though they didn-??t know the issue. Then the car just stopped working. We took out in so many times with no resolution. And not I-??m stuck paying for a car that doesn-??t even run. $333/month plus car insurance. And it was dangerous to drive. No warning Lights or warning signs popped on it would just cut off in the middle of no where. And then after that the engine light would come on, but never before cutting off I never had any warnings. I-??ve been given no resolution, and I really need help.

- Richmond, VA, USA

problem #48

Jun 012021

Sorento

  • miles
This is a continuing problem. I have previously reported this issue to KIA and it has fallen in silent ears. For whatever reason my vehicle has been bone dry of oil. There is no warning that the oil is low. No indicator comes on., nothing! This can happen immediately after an oil change. The oil does not leak on the ground and it is known where the oil goes. The only way I know that there-??s is no oil is that the car smells as though something is burning. I have spent hundreds of dollars in oil trying to keep up with when it dry-??s out. Also, the rear brake light (right) burns out at least twice a month. At one point the light burned into the housing unit and had to be pulled out with needle nose pliers. I have again spent a lot of money on replacing bulbs. This car is extremely unsafe and I feel at anytime the car will catch on fire.

- Houston , TX, USA

problem #47

Jun 122021

Sorento

  • miles
After engine replacement the car has a major loss of power that occurs intermittently. When accelerating the car will stutter and slow down I live In The mountains and there are a lot of blind corners that are safe to Navigate when the vehicle responds properly. I have almost been tboned by oncoming vehicles traveling at an excessive speed around those corners due to the loss of power the vehicle has suffered due to poor repairs and faulty engine

- Crestline , CA, USA

problem #46

Jan 032020

Sorento

  • miles
I have a pearl white Kia Sorento and the paint is peeling and flaking badly in several areas. It is progressively getting worse and it makes the vehicle look terrible.

- Toomsuba, MS, USA

problem #45

Jun 102021

Sorento

  • miles
Head light low beams keep burning out on a frequent basis. have to replace couple times a year. have tried led lamps but no after market led lamps seem to fit correctly. have not found any suitable led lamps to use. Halogens continue to burn out. sometimes one light goes out and then will come back on. but always will eventually burn out before they should.

- Ocoee, FL, USA

problem #44

Jan 062021

Sorento

  • 87,000 miles
Monitor that displays defogger & defroster is not displaying information.......... this monitor is part of the vehicle's "multimedia system"......which displays :: gps, radio channels, heating, air conditions, defrosting-defogger..... I paid $700 & $65. 10/05/2018 to replace this same "navigation/ multimedia system".....vehicle mileage then was 48,600.... this unit stopped working/ no longer displaying information January 2021. Then mileage of 87,000.. elk grove Kia said I would have to personally pay to have the multimedia system replace. The new system only lasted approximately 1 year, 6 months..... I asked the Kia dealership to replace or offer discount to replace this needed system.....the answer was no ! I said to Kia dealer that obviously the product installed was inferior..(lasting less than a year....the reply was the dealer is not responsible for the products installed in Kia vehicles. I made a complaint to the BBB national programs- auto line...re: Kia2115737....BBB said my complaint does not qualify per their guidelines.. I am still without visual assist of the "multimedia system".....defogger/ defroster.., gps,

- Elk Grove, CA, USA

problem #43

Mar 122021

Sorento

  • miles
It started with a small spots on the front edge of the hood. That spot gradually grew and more spots started peeling. The next came on the driver's side on the frame of the windshield then on the passenger side. Pieces of paint just peeled off. There's about a good 8" long patch that has no paint and it's still flaking. The piece of paint that came off was so thin and brittle, I couldn't believe it. It just seems like the undercoat wasn't good and didn't fuse with the paint when it was applied. I don't know if I'm going to have to have the entire SUV repainted.

- Bryan, TX, USA

problem #42

Feb 272021

Sorento

  • 156,000 miles
My paint began to peal around the frame of the windshield. When I inquired at Kia, they claimed that because it was a pre-owned car and I had past my warranty of mileage (because it was a pre-owned car) there is nothing they can do for me. I inquired at a local paint shop and was informed that the seal failed over the paint, causing a de-lamination issue. Clear evidence shows that my car has never been re-painted and this is in fact a manufacturer malfunction. However, Kia still refuses to assist or take ownership of this defect. Meanwhile, my car continues to peel at a rapid pace. Even when I take to get my car serviced, mechanics are unable to perform routine maintenance due to the paint chipping off in their tape and other supplies.

- Garnerville, NY, USA

problem #41

Dec 012020

Sorento

  • miles
I logged into credit karma looking at my car details and saw there was a recall on the traction. Ive noticed my traction light on in the car; however, did not think anything of it as the button was pushed in as normal. The light is on consistently.

- Rex, GA, USA

problem #40

Jan 252021

Sorento

  • 88,000 miles
My car shows airbag signal however I never involve in any kind of accident and also when I turn on ac it blow hot air and my backup camera not working

- Pataskala, OH, USA

problem #39

Jan 112021

Sorento

  • miles
My 2015 Kia sorrento has paint that is chipping off in large chunks around the winshield and the hood. This issue has been happening for a couple of years now. I spoke with Kia consumer assurance and they informed me that the only models covered is 2011-2014. I purchased my Kia sorrento in April 2014, although it is a 2015 model. I want to make a formal complaint regarding this model. I have seen others with the same issue in this area.

- Jonesborough, TN, USA

problem #38

Aug 082019

Sorento

  • miles
Gossett Kia on mt. Moriah in memphis, tn replaced my engine in 2019 due to a recall but after my engine was replace my check engine light has constantly been coming on. I have taken my Kia Sorento back to the dealership numerous time only to be told that I am not putting my gas cap on right or tat my gas cap needs to be replaced. I have purchased 3 gas caps from this dealer ship. I will be driving down the street and the check engine light will just come on. This issue did not start until they put in the new motor. However no one at the dealership checked the censor. I have replace numerous parts on my car and all the replacements were done at the dealership. I have requested from the dealership a print out of all the repairs to my Kia and as of today's date I have not received it. I have mad the request 3 times. Once over the telephone and 2 times in person. I feel defeated but I am not giving up. They need to find out what the problem is. I am 71 years old and they seem to think I don't know what I am talking about. My name is [xxx] and I live at [xxx] my phone # is [xxx] I have an appoint to take my truck to Kia again to check the engine light 01 08 2020. If they had checked the censor when T his first happened it would probably still be covered under my warranty. Now I will probably be out of pocket to replace the censor. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Memphi, TN, USA

problem #37

Jul 152020

Sorento

  • miles
Pearl white paint is peeling from the base coat. Started peeling at 90K miles. Paint warranty ended at 40K miles. There is a current lawsuit in progress on this issue. I am not a part of that yet.

- Bloomingdale, GA, USA

problem #36

Oct 042020

Sorento

  • miles
2015 Kia Sorento 2.4 has had light bulb replaced twice in the year

- Manchester, CT, USA

problem #35

Jun 122019

Sorento

  • miles
The paint on my pearl white Kia Sorento is falling off. I contacted the Kia dealership in mobile, al where I purchased it from the service manager came outside took pictures and never contacted me. I called and called and he never returned my calls. I also contacted Kia corporate and was given a case# 13187397. Noone ever returned my calls. I paid over $700 to have my car painted myself and the paint started to peel off again in less than 90 days. The store repainted to faulty areas at no charge. This is ridiculous.

- Mobile, AL, USA

problem #34

Sep 162020

Sorento

  • miles
Our Kia sorrento has the metal shavings in the oil passage which has caused the entire engine to fail at $50K miles. There is a Kia recall for this issue; however, Kia is refusing to cover the cost because our vehicle VIN is not part of the specific recall. The estimated cost for repair is $8K, plus our out of pocket costs for renting a call. We also had issues with the car that required air conditioner repair and replacement of the entire center console, but are not sure if they are related to the manufacturing defect at issue currently. In addition, we received a letter saying our airbag indicator is faulty but a recall is not coming up for this item.

- San Diego, CA, USA

problem #33

Sep 012020

Sorento

  • 95,000 miles
The pearl white paint is chipping off of my Kia Sorento on the windshield pillars, above the windshield and the hood and various other locations.... the paint finish is faulty and was not properly applied

- Green Cove Springs, FL, USA

problem #32

Sep 082020

Sorento

  • 86,870 miles
ABS lights keep coming on and off when taking it to the shop the code reader is giving no codes

- Bemidji, MN, USA

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