10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
20,524 miles

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« Read the previous 20 complaints

problem #2

Mar 012016

Sorento

  • 20,500 miles
Sooo many complaints of Kia doors not opening from the inside. Kia is not issuing a voluntary recall of this. They should asap! as soon as someone's car catches fire and they can't get the doors open, there will be serious lawsuits. If you are under warranty when this happens, you are good to go. But one by one, the doors stop working....and if out of warranty, dealers want $400+ per door lock. It would behoove Kia to fix these asap before some child gets trapped inside. Go to cargurus.com and you will see all the complaints.

- Frederick, MD, USA

problem #1

Jun 232015

Sorento

  • 12,000 miles
Driving on mild summer day (~70). Lightly-packed cartop carrier affixed properly/safely to Kia crossbars (installed by Kia). Driving on interstate highway with "passing lane" traffic (about 75mph). Running ac at about 70 inside, with all windows up. Panoramic sunroof closed, with inner soft sunshade also closed. About three hours into five hour drive. Suddenly, without any visual warning (e.g., rock, shard), we hear an *explosion* sound from above, along with the sound of glass clanging everywhere and the rush of highway air. I quickly switch my hazards on, decelerate, and pull off the road as quickly as I can. I noticed that no neighboring vehicles as much as flinched during the incident, nor did anyone stop... as if nothing appeared to have happened externally from their point of view. When we got out to investigate, we saw that the front major pane of the panoramic sunroof had completely shattered center-out, probably about 2sqft of glass missing. Notably, several edges around the newly-formed hole were upturned. Those are all the details I can remember. My very strong belief is that the sunroof exploded without any external debris involved. The position of the cartop carrier relative to the hole, my vehicle's position relative to other cars/trucks (not terribly close), the fact that I saw no object hurtling toward the vehicle prior to the incident, the fact that no object was found in between the roof and the inner sunshade, the fact that no other cars/trucks behind me reacted... all the signs point to something simply being wrong with the vehicle.

- Chicago, IL, USA