10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 21,291 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
There is an issue with the electric steering on my car, it has a "catch" in the steering wheel, when you get it past that point you have over corrected and is dangerous. It makes it near impossible to hold your lane straight. Ive mentioned this to the car dealer ship Kia many times and im simply told that it is normal for electric steering that I am not used to it. I have seen many many complaints about this exact issue with this make and model, seems no one is doing anything about it. This has nearly caused me to have an accident, just the slightest touch to correct this "catch" sends you one way or the other in your lane. It can be very dangerous and I feel no one is taking this seriously, should someone have to die before we check out a potential issue? my car has 20000 miles and has been doing this for about the last 6 months, did not happen when I first bought the vehicle.
- Fort Myers, FL, USA
The steering on my Sorento stalls when driving at highway speeds causing overcorrection to the point of almost loosing control of the vehicle. I found many similar complaints on the internet. This is a very dangerous defect in the steeling of the vehicle. Life threating problem.
- Mitchellville, MD, USA
While driving there is a notch like feeling in the steering causing a jerk in the car for simple lane corrections.
- Webb City, MO, USA
I have had 4 situations where when my car is started, the dashboard warning lights vome on. On two of these 4 occasions, when I attepted to shift from park, I could not and the power locks started malfunctioning. All times the car was stationary. The dashboard reads check TPMS system. The Kia dealership cannot duplicate the problem so believe since they cannot duplicate the problem, there is no problem. O have provided them with the photos and video of the incidents.
- Lilburn, GA, USA
When driving at highway speed (60+mph), steering "locks" and appears to be non-responsive. It is necessary to "jerk" the wheel to "wake up" the steering to complete any correction. The vehicle veers between the lines constantly due to this action which must be repeated every 10 seconds or so. It's like driving drunk!!! passengers are jerked back and forth constantly. On trips over an hour, severe elbow cramping results from the repeated motion required to maintain vehicle in the lane. In the rain, when hydroplaning on shallow puddles on the fwy, the over correction causes severe swerving when traction is returned and overcorrection has resulted from "jerking" the wheel back "awake". very dangerous!!! causes temporary loss of control and swerving into the next traffic lane. This is an accident waiting to happen. This condition started at about 25000 mi. And is getting worse now at 30000. More extreme by the week. Becoming difficult to drive. Dealer says everything is fine!!!
- Palm Springs, CA, USA
Steering wheel slightly jerks on its own going down the highway. Seems. Yo be worse when the car is warmed up and driven more than 20 minuets. Both hands on the wheel to keep the car from veering the steering seems to get tight hard spots and then loose, you continually are correcting and over correcting and you end up all over your lane. When car is cold seems to go strait down the road, it's not out of alignment. 20K car. Seems to be getting worse. Taken in twice. Dealer says that's how electric steering works and I am just not used to it. How the hell could anyone!
- Na, IA, USA
Traction control - our vehicle has sustained two incidents involving the traction control system. The first incident involved the traction control light on the dash illuminated intermittently while the vehicle was moving. The vehicle was turned off then back on the light would go off. The dealership evaluated the problem but could not duplicate the incident. Several months later, the vehicle was in motion at approximately 25-30 mph, in a residential neighborhood, in a moderate right hand turn, and the traction light came on during the turn. The vehicle became uncontrollable when the vehicle steered towards the right and forced us to strike a curb causing steering and wheel damage. The vehicle was take again to the dealership and the manufacturer was contacted. We were told the steering sensor had failed but they could not determine whether this occurred as a result of the collision or if it failed and caused the collision. The vehicle has been at the Kia dealership for seven days, the engineering department responded to attempt to duplicate the problem and download data from the vehicle's computer but we have not heard the status as of the 8th day. We are concerned for obvious reasons and feel there's an issue affecting the traction control system which affects the steering. Now that a collision has resulted in the failure of the system, it has been very difficult to gather information from Kia and feel there may be other incidents that have been overlooked as simple collisions. No documentation has been provided by the dealership relative to either incident at this time.
- Grand Terrace, CA, USA
Power steering will randomly turn off, making it near impossible to steer. Turns back on in approx. 3 seconds with a jerk. Dates are all 2016. Mileage references are included 4/6 1141 am driving to work first drive of the day 5 miles. Slowing down to make a right hand turn into my driveway. Fourth event since purchasing the car. 4/7 4:33 pm driving from " to ? 60 miles an hour, going straight. Happened within 10 minutes of starting the car. 4/8 5:17 pm 7270 from ? to ? low speed pulling into gas station slow speed 4/22 8:24 pm 7681 driving in town. 3rd start of the day. Slowing down for a stop sign. 4/29 11:08 pm 7832 driving towards ? from ? turning on the ? road right hand turn at low speed. 5/1 3:00 pm 7924 going down the road at 50 miles an hour. Slight turn to the right of the road 5/9 2:58 pm 7998 pulling into parking space. Sharp turn to the right. 5/11 3:47 pm 8052 exiting off of a hwy exit. 35 mph medium turn to the right 5/14 1:08 pm 8269 hwy speed on ?. slight right turn. Off abruptly. Corrected in about 2 seconds. 5/25 12:01 8744 slowing down from highway speed to make a left-hand turn into a driveway. - stopped adding to list - 7/9 4:00 pm 10751 slow gentle curve to the right by ? 27 mph 8/15 9:00 pm 13123 slight right turn ? area 65 mph 8/22 11:06 am 13430 going down for a stop sign, making a right-hand turn onto traffic 8/23 3:40 pm 13479 ? slow curve to the right 25 miles an hour 8/24 11:15 am 13543 ? very slow backing out of the driveway turning left 8/27 3:07 pm 13672 ? very slow turn to the right in a parking lot 9/6 2:45 pm 13958 ? 45 miles an hour slight right turn on hwy entering town. 9/16 9:10 am 14317 backing out of the driveway 9/25 8:00 pm 15068 driving from ? to ?, very slight left turn, 60 mph 11/11 8:24 pm 17160 in " making a sharp left hand U turn in a parking lot at slow speed
- Bend, OR, USA
The contact owns a 2016 Kia Sorento. While driving at 60 mph, the steering wheel seized. In addition, the contact stated that the low beam head lamps were activated, but the interior dome light, head lamps, rear lamps, and instrument panel failed to illuminate. The vehicle was taken to a dealer where it was diagnosed that the steering console needed to be replaced. The vehicle was repaired; however, the dealer was unable to diagnose or repair the failure. The manufacturer was notified of the failure. The failure mileage was 4,000. The VIN was unavailable.
- Jena, LA, USA
The contact owns a 2016 Kia Sorento. While driving forward at various speeds, the vehicle veered to the left or right independently. The vehicle was taken to a dealer where the technician stated that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was 80,120....updated 02/19/16 updated 05/02/18
- Ocala, FL, USA
In motion, on a straight road, on the crown or not, no wind, dry pavement---the electronic steering constantly has the driver making steering corrections.it is a small correction but constant right or left. It is impossible to hold the wheel in one position and travel that lane.unlike my last sixty years of driving! more noticeable on the highway
- Ocala, FL, USA
While traveling at highway speeds, the Sorento constantly sways back and forth. It is extremely difficult to keep the vehicle traveling in a straight line. I took the vehicle in for this concern and they said the tire air pressure was too high, so they released some of the nitrogen from all 4 tires. I took the vehicle out again a week later on a trip and there was no change. I asked the dealer and they admitted that some of their other Kia models have this same complaint by their owners and there is nothing Kia can do. This is a serious safety concern.
- Orlando, FL, USA
- Machesney Park, IL, USA