10.0

really awful
Crashes / Fires:
2 / 13
Injuries / Deaths:
3 / 0
Average Mileage:
22,400 miles

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« Read the previous 20 complaints

problem #226

Dec 172023

Sorento

  • miles
I just purchased this vehicle on Saturday.And now my engine light is on.It is blinking.I did my research after getting the car and the code p1326 came up at autozone.after that it showed that code with recalls for 2011 to 2017.

- Nashville , TN, USA

problem #225

Mar 012023

Sorento

  • miles
My name is [XXX] and live in Topsham, ME. I purchased a 2017 Kia Sorrento from Bill Dodge Auto Group Westbrook a few years ago with a warranty that covers it to 100K miles (I am now at 83.699K). About 9 months ago I noticed that the vehicle started to go through large amounts of oil when I by chance decided to check it. I began to notice that it would go through a quart in about 500 miles of normal around town driving. After extensive effort I was able to make an appointment at Bill Dodge where they did a test and determined this was the case. They did do a cleaning and did improve it slightly but I brought it back to them for a thousand mile check although half of this was a highway trip. They measured and said that it was just under a quart after a little over a thousand miles and stated Kia states that this is normal oil consumption. I retested myself and found that I easily burn over a quart within a thousand miles of driving around town. I contacted the warranty administrator and they stated unless there is a failure of some kind then this is not covered under the warranty. I am sure I have no oil leaks. It is obvious to me that the engine is defective and Kia is not taking ownership as I have read online forums that many people have similar problems including engines blowing, sometimes without the warning lights coming on. (Only once has my engine light come on by the way). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Topsham, ME, USA

problem #224

Nov 182022

Sorento

  • miles
Engine seized while driving on the highway. No engine warning light came on bu t vehicle was completely out of oil. Routine oil change had been completed 2-3 weeks prior to this incident.

- Holton, KS, USA

problem #223

Aug 172021

Sorento

  • miles
UNKNOWN It can cause a safety hazard to me as well as other drivers if the oil is gone and I'm not aware of it while driving the car. The car repair shop that provides maintenance to my car stated that my car is burning oil too fast (in 1000 miles or less) and it shouldn't do that. The shop owner stated that I should call to see if there's a recall because this should never happen as often as it's doing. No.

- Chicago, IL, USA

problem #222

May 012022

Sorento

  • miles
2017 Kia Sorrento with 38k mikes on it. Oil pan began leaking at oil plug after approximately 28k miles. A new oil plug has been installed and still same issue. Dealership will not honor power train warranty saying its normal wear and tear. Have read numerous other people having issue with Kia oil pans being defective.

- Downers Grove, IL, USA

problem #221

Nov 112023

Sorento

  • miles
Due to the engine block and heads being aluminum, the head bolt threads are stripping and pulling out of the block and creating a loose seal around the head gaskets. This does not allow the engine to cool properly resulting in overheating and damage to the engine and the radiator. This has been inspected by a dealer who confirmed this issue and inspected by an independent mechanic who has recommended resurfacing the heads and a fix for the threads of the bolts. There is significant cost to put a temporary fix on an engine that is failing significantly for many other owners as well. Most with the same issue. This is a known issue of the 3.3L V6 engines and Kia is not addressing the fix.

- Mapleton, MN, USA

problem #220

Nov 172023

Sorento

  • miles
I was rolling and the car lose power and the engineer light turn on and it-??s making a noise

- Spring Lake, NC, USA

problem #219

Oct 142022

Sorento

  • 144,000 miles
The contact owns a 2017 Kia Sorento. The contact stated while driving 35 MPH, the vehicle failed to accelerate as needed and lost motive power. No warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000. The VIN was unavailable.

- Los Angeles, CA, USA

problem #218

Nov 012023

Sorento

  • 108,000 miles
My Kia had a code for the crankshaft sensor. I took the car to a mechanic that checked the sensor, crank case and reset the code. A few weeks later, the same code came back on. Took to the same mechanic and said that the code had to be cleared by the dealership. No issues found. A week later, the check engine light came on (blinking) and when I tried to put it into gear, began to misfire. I turned the car off and had it towed to a different mechanic. This mechanic asked me "where did your oil go?". I said, I just had the oil changed about a month or so ago. He said "yeah, I can see that. But your car is low 4 quarts of oil. I had to flush the engine due to metal shavings being in your oil. I changed the crankshaft oil as well. The code will not clear and it is still misfiring. You need a new engine". I notified Kia and there response was "You're the second owner and since the car has 108,000 miles, is out of warranty". This is very frustrating and to think that I could have had my engine seize while driving makes me sick. I have ordered a remanufactured engine and am waiting for it to be shipped and installed. This is just negligent of Kia not to correct this issue.

- York, PA, USA

problem #217

Aug 012023

Sorento

  • miles
Excessive oil consumption. Chronic problem. I don-??t know how this isn-??t a recall yet. Hundreds of people are having this EXACT same issue! Please make this a recall so Kia is responsible for resolving this issue!!!

- Sioux City, IA, USA

problem #216

Nov 022023

Sorento

  • 102,000 miles
The contact owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the engine started shaking uncontrollably and the vehicle lost motive power. The contact was able to pull to the side of the road and restart the vehicle. After restarting the vehicle, the contact noticed that the vehicle is not able to exceed 65 MPH. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 102,000.

- Defuniak Springs, FL, USA

problem #215

Sep 012023

Sorento

  • miles
Cars burns a qt of oil every 200 miles oil smells just like gas

- Hobart , IN, USA

problem #214

Oct 112023

Sorento

  • miles
Oil consumption. My car is always empty after 3000 miles. I am always having to put oil in my car. Now having engine issues-?? No warning lights came on to let me know of issues or low oil.

- Cold Spring, KY, USA

problem #213

Oct 012023

Sorento

  • miles
The engine malfunctioned, it is available for inspection upon request. My family of four was traveling in the vehicle at 80 mph down I-65 when the malfunction occurred. No warning lights came on, the vehicle began to slow to 60mph and would not accelerate when pressing the gas. When the gas was pressed the entire vehicle began to shake, still no warning lights. Thankfully we were 1 mile from exit 71. I pressed the gas one last time, at this point we are coasting off the exit at 25 mph, that is when all the lights came on in the dash. We were able to safely park on the side of the road and the car died and would not restart. This all happened in less than a minute. Mine and my family's safety were 100% at risk. When my mechanic looked at the vehicle, he said it was lucky that the car did not catch fire. The entire base of the engine was melted, and all the oil was gone from the engine. My mechanic advised me to take the vehicle back to where I bought it, Car Town KIA in Nicholasville KY. They had in place an extended warranty on the engine due to a rod failure but have now told me that the engine will not be covered to be replaced.

- Lexington, KY, USA

problem #212

Oct 192020

Sorento

  • 28,000 miles
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that the vehicle needed four new rotors and brake pads. The vehicle was repaired; however, the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that there was a leak in the engine. The vehicle was not repaired. Additionally, the contact stated that the brake light bulbs had to be replaced every three months. The manufacturer was made aware of the failure. The failure mileage was approximately 28,000.

- Philadelphia, PA, USA

problem #211

Sep 262023

Sorento

  • miles
My Kia engine started consuming oil internally, with no external trace of a problem. First reported to Dealer at Service Appt on 5/16/23 (at mileage 58,370) and another on 9/25/23 (at mileage 61,789). I've had the car serviced regularly by this dealer. Only 3400 miles driven between those two appointments, but my engine consumed 4.5 quarts of oil during those 4.5 months. Copies of my service receipts are attached, with dealer's notations on the issue. The dealer service rep advised me that said there is nothing more they can do until the engine Fails. Then they'll contact Kia Corporate requesting total engine replacement, at no charge to me. They gave me Kia's Corporate phone number to call & report this problem to them, asking what they can do about resolving it for me. My car is still under Factory Warranty, and dealer said I have lifetime warranty on the engine. I found the following article reporting this problem, with comments from other owners experiencing the same issue: [XXX] Can NHTSA force Kia to take proper action, as a safety recall on this? - [XXX] [XXX] C: [XXX] E: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Oceanside, CA, USA

problem #210

Sep 152023

Sorento

  • miles
It is burning through 2 quarts of oil every 3000 miles and it is sitting at a Kia dealership whom doesn-??t want to fix it. I have seen class action lawsuits in regards to this issue

- Cuyahoga Falls , OH, USA

problem #209

Jun 152023

Sorento

  • miles
I took my Kia SORENTO 2017 into my local Kia Dealership. June of 2021 my oil light came on when you turned hard left. They did oil comp. had me come in very 1,000 miles. By the third time they kept it and did deep clean and found the issue and fixed it. Once again my car is burning oil back in march and the dealership did nothing for me but a oil change. Waited until the next oil change and my oil light came on again than they said yes your burning oil again. Come back in 1,000 and we see how much it-??s burning did it twice and suggested another deep clean. But the Manger of the service department step in and said we did that 2yrs go for her. Let-??s do a quick clean at her next oil change. Since July have been going in to have the dealership top me car off.

- Elburn, IL, USA

problem #208

Jul 042022

Sorento

  • 65,000 miles
The contact owns a 2017 Kia Sorento. The contact stated while having an alignment performed at an independent mechanic, the contact was informed there was no oil in the engine. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was checking the oil level daily. There were no warning lights illuminated. The contact stated that her husband checked the oil and added approximately one quart of oil per week. The vehicle was taken to the local dealer, where an oil consumption test was performed. The dealer informed the contact that the vehicle was losing oil. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a loyalty program. The failure mileage was approximately 65,000.

- Leesburg, VA, USA

problem #207

Apr 152022

Sorento

  • 80,000 miles
The contact owns a 2017 Kia Sorento. The contact stated that while the dealer was servicing the vehicle, she was informed that the vehicle was experiencing a minor engine oil leak due to the engine oil being overfilled. The dealer cleaned the engine compartment. The contact stated that the engine was running rough, and the vehicle was vibrating while idling. The contact stated that while driving with the Adaptive Cruise Control set to 73 MPH, the vehicle made abnormal popping sounds and jerked. The contact noticed a significant amount of smoke coming from underneath the hood. The contact was able to pull to the side of the road, where the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a piston slap caused by faulty crankshaft and rod bearing. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact there would be no assistance since the vehicle was out of warranty. The failure mileage was approximately 80,000.

- Stilwell, OK, USA

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