10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
9,409 miles

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« Read the previous 20 complaints

problem #2

May 312019

Sorento

  • 67,000 miles
Engine is severely slugged and there was no warning ever. Found out after an oil changed at 67K at jiffy lube when I took it to the ourisman Kia dealer in chantilly, va. There is no warning that any of this situation was starting to happen even after a previous oil change at Kia dealer at 58K miles. The dealership denied my claim with the 100K mile warranty because I don't have proof that I did all 9 oil changes. They proceeded to tell me that I need a new engine but that they are on backorder nationwide and who knows what date tbd that will become available. The repair shop I took it to piedomont in haymarket, va says they think it is something like a year before it might be available. So in the mean time no loaner was ever offered to me and no I have a unusable vehicle that I have submitted a claim for with geico. I do not have funding for a new engine and the fact that the Kia motor company has no engine to even supply to me is completely unacceptable practice for a business. Also 1 year ago my battery just died according to the Kia dealer due to a parasitic drain. That seems suspicious to me since the vehicle was only a year old and had to be replaced with one I bought at walmart. Also, the fuse for the driver seat continuously blows.

- Gainesville, VA, USA

problem #1

Oct 272017

Sorento

  • 12,000 miles
On four different ocasions this vehicle completely died each time while going different speeds. One of these times I was in high speed traffic on an expressway, almost causing a wreck. The first time it died I was on a road going about 40 miles per hour, the second time the check engine light came on and it started making a surging sound. The third time I was in high speed traffic going 65 and it completely died, the fourth time I had just started driving and was going about 15 mph when it died.

- Sapulpa, OK, USA