10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,280 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car has had hesitation since bought new in 2017. Multiple complaints to dealer. Pdf's will be attached of ro's. still does it. Car does it when rolling slow or pulling away from stop light. Will not do it in sport mode.
- Godfrey, IL, USA
On October 10 2019 my wife was driving the kids to school in our 2017 Kia Sorento and before she could get out of the neighborhood the car started to jerk uncontrollably and lost all acceleration before it cut off. She then tried to restart the car several time but was unsuccessfully it it starting back up before it stalled out. After the car was left alone for a while I went out to the car and it started back up and seemed like it drove fine. We did not take it to the dealership that time. After that my wife said that she felt the vehicle was not driving like it should. She said that you basically had to floor it for it to get up to cruising speed. Approximately 6 weeks later my wife started to have more problems with the vehicle. She stated that the acceleration problem was very noticeable and was scaried that it was going to stall out again before she could get home that day. She was able to get home safe that time. Later on that day she had to go back out and she said that it started up fine and drove fine until with out warning it just shut off while she was driving in the middle of business intersection. The car started up just fine once it shut off and my wife drove it to a nearby parking lot where it sat until it was towed to the dealership. The dealership has had the vehicle about 3 weeks now and are unable replicate the problem. The dealership said that they have done everything possible to see if there was a problem with the car. Since they cannot replicate the problem and there is no codes then they think that the vehicle is fine. Sin E the car cut off on my wife twice in six weeks she is scared to drive the car in fear that it will shut off on her again. This is a major safety concern that needs to be addressed by Kia. I am not the only one complaining about this problem with this car this could have very easily resulted in a major accident
- Dunn, NC, USA
Engine is severely slugged and there was no warning ever. Found out after an oil changed at 67K at jiffy lube when I took it to the ourisman Kia dealer in chantilly, va. There is no warning that any of this situation was starting to happen even after a previous oil change at Kia dealer at 58K miles. The dealership denied my claim with the 100K mile warranty because I don't have proof that I did all 9 oil changes. They proceeded to tell me that I need a new engine but that they are on backorder nationwide and who knows what date tbd that will become available. The repair shop I took it to piedomont in haymarket, va says they think it is something like a year before it might be available. So in the mean time no loaner was ever offered to me and no I have a unusable vehicle that I have submitted a claim for with geico. I do not have funding for a new engine and the fact that the Kia motor company has no engine to even supply to me is completely unacceptable practice for a business. Also 1 year ago my battery just died according to the Kia dealer due to a parasitic drain. That seems suspicious to me since the vehicle was only a year old and had to be replaced with one I bought at walmart. Also, the fuse for the driver seat continuously blows.
- Gainesville, VA, USA
On four different ocasions this vehicle completely died each time while going different speeds. One of these times I was in high speed traffic on an expressway, almost causing a wreck. The first time it died I was on a road going about 40 miles per hour, the second time the check engine light came on and it started making a surging sound. The third time I was in high speed traffic going 65 and it completely died, the fourth time I had just started driving and was going about 15 mph when it died.
- Sapulpa, OK, USA
- Midlothian, VA, USA