10.0

really awful
Crashes / Fires:
1 / 9
Injuries / Deaths:
1 / 0
Average Mileage:
9,223 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Kia Sorento:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #8

Oct 162017

Sorento

  • 13,600 miles
Our sunroof exploded while driving South on us I-5 just North of everett, wa. The glass blew upward out of the car & glass shards flew on us and our dog. We closed the fabric roof cover so the glass wouldn't fall on us. Kia Tacoma said it was not covered by warrentee. They replaced the sunroof so we could continue our trip to Arizona. The cost was $944 us. We contacted Kia Canada who have opened a claim but we don't know if we will be reimbursed. This problem has existed for several years. I hope people will report it to you so that you can insist on a better quality for safe sunroofs.

- El Mirage, AZ, USA

problem #7

Nov 032017

Sorento 4WD 6-cyl

  • 18,000 miles
My VIN is coming up as invalid when I search for recalls. [xxx] is what is on my registration and on the dash. Attached is a picture of the dash VIN. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lodi, CA, USA

problem #6

Aug 212017

Sorento

  • 4,000 miles
Difficulty accelerating in congested stop-and-go traffic and/or when pulling out from a stop sign or traffic light. It's as if the car does not get any gas, and then it lunges forward. We were on a four-week cross-country trip and felt very unsafe. Four dealerships have not been able to duplicate the problem or diagnose or repair it.

- Catlett, VA, USA

problem #5

Oct 182017

Sorento

  • 5,000 miles
The ac leaks onto the floor after an hour of highway driving. I would not notice if I did not have rubber floormats.

- Grafton, OH, USA

problem #4

Jul 152017

Sorento

  • 16,000 miles
Side lane warning system detects a vehicle when there is no vehicle there. Apple carplay system causes an extreme echo on remote phone, therefore hands free car phone is not possible. It is dangerous to have to disconnect the phone from the usb cord and call people manually.

- Wheatley Heights, NY, USA

problem #3

Jul 052017

Sorento

  • 650 miles
After 650 miles: Merging onto a highway: Engine rattled. Engine died. We coasted to the shoulder. We stopped. I put the vehicle in park. Smoke was coming from under the hood. Looking underneath, we saw the car was on fire. Initially the fire was under the engine. We got away from the car and called 911. The fire department came and put it out. By this point it burned the front 2/3 of the car. The car got towed to an automotive towing place.

- Pepperell, MA, USA

problem #2

Sep 212016

Sorento

  • miles
The collision warning and autonomous emergency braking systems on this vehicle are totally inoperative and have been since vehicle delivery. Vehicle now has about 1800 miles on it. It has been to two dealers for repair and both say their tests do not indicate any failure

- Elmhurst, IL, USA

problem #1

Sep 162016

Sorento

  • 5,000 miles
Sunroof spontaneously imploded while driving at slow speed on neighborhood street. A brief internet search has indicated that this is not an isolated incident on Sorentos and has happened to numerous others. This vehicle is only 2 months old.

- Smiths, AL, USA