The contact owns a 2018 Kia Sorento. The contact stated that the driver's side door latch indicated a malfunction on the instrument panel. The contact stated that the doors failed to lock while the vehicle is being driven. The contact manually locked the doors however, the warning light and door ajar message remained illuminated on the instrument panel. The contact contacted fort bend Kia (26633 southwest fwy, rosenberg, tx 77471; (877) 265-5649) and was informed that the VIN was not under recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 61,000.

- Houston, TX, USA

While driving on numerous occasions the car has to be forced to go. It's always hesitating to go and I'm forced to press hard on the gas. In October 2020, the engine light came on and the car went into "limp" mode. I'm very scared while driving with my kids. The dealers have no fix-I will be taking it in for a third time within a year.

- Coral Springs, FL, USA

2018 Kia sorrento - lights have shut off for approximately 3 seconds intermittently driving in various driving conditions (interstate/city street/etc.). can happen multiple times during a single trip (twice yesterday and four times last week all within one trip). Can go days without it happening which is frustrating as dealer "needs to see the issue to fix it". observing it in both night and day. Obviously more dangerous during night. I have videos from others that replaced the light stalk switch with success. Dealer refuses to do this while car is still under warranty as they have not been able to reproduce concern. They recommend that I continue driving and bring it in "if it happens again". they charge me 150 dollars each time I bring it in to tell me "they can't reproduce it". I am seeing multiple people on forums for this issue. Video from another customer (start at 56 seconds): Https://www.youtube.com/watch?V=txg9cj076ha

- Lodi, WI, USA

Headlights turn off while driving on highway and city streets. Service on 3-23-20 and could duplicate problem. On 9-25-20 driving and dash board indicator switching from flashers on, headlights going from auto set, to off, to running lights, and door locks locking and unlocking. Scheduled service for 10-20-20, but was told if they can not duplicate problem may not be able to repair.

- Pittsburgh, PA, USA

The contact owns a 2018 Kia Sorento. The contact stated that while her son was driving approximately 60 mph, the vehicle suddenly stalled and lost all power. The contact stated that son called her and informed her that the vehicle was smoking. He was able to pull to the side of the road, upon exiting the vehicle he saw flames coming from under the vehicle. The contact stated that he opened the hood and the flames immediately engulfed the whole vehicle. The fire department was called and extinguished the fire. A fire department report was made. There were no injuries or medical assistance needed. The vehicle was towed and totaled. The contact contacted the dealer suntrup Kia South (6263 S lindbergh blvd, St. Louis, mo 63123 phone: (314) 254-8955) who stated that they were not liable and to contact Kia consumer line. The manufacturer was made aware of the failure a case was opened as well as an investigation was conducted. The approximate failure mileage was unknown.

- St. Louis, MO, USA

In January 2019 a recall was done on my vehicle. A few days later, I was traveling out of state. I was on the interstate driving 70 miles per hour when the car lost power. Luckily there was no one behind me. I was told that the recall sent the car into limp mode because the engine was bad. My car was in the shop for over 4 months in Wisconsin. I live in Iowa. Long story short, Kia came up with new diagnostic testing and after 4 months they decided I did not need an engine and it was my wiring harness that was the problem. 2 months later, I was driving on the interstate again when my vehicle did the same thing my car went from 70 mph to 50 mph within seconds. I looked in my rearview mirror and a semi was right behind. Thank goodness the driver was paying attention. He had to go onto the shoulder of the highway to avoid crashing into me. I was told the car was once again in limp mode. It was in the shop for 3 days and they said it needed a new knock sensor. Fast forward a few more months and my vehicle goes into limp mode for the 3rd time. Currently my car is still in the shop. It has been there for 6 weeks. I'm being told that it now needs a new computer, but Kia has to write one, so it could be awhile. This car is unsafe. The car going into limp mode is dangerous and unsafe. I have had this vehicle for 15 months and of that, its been in the shop for 6 and counting.

- Cedar Rapids, IA, USA

The contact owns a 2018 Kia Sorento. The contact stated that the vent control functions failed to work properly when needing to use the heater. In addition, the headlamps failed to illuminate as the contact was informed by a passerby on the roadway. The dealer (bev smith Kia, 5655 us-1, fort pierce, fl 34982, 1-(772) 465-8589) was notified of the failures and the contact was waiting for a response to schedule an appointment to service the vehicle. The manufacturer was notified. The contact would like the dealer to buy back the vehicle if there was no remedy. The failure mileage was not available.

- Port St. Lucie, FL, USA