10.0

really awful
Crashes / Fires:
2 / 8
Injuries / Deaths:
4 / 0
Average Mileage:
17,351 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #17

Apr 152020

Sorento

  • 10,300 miles
When taking off, it spits and sputters and the rpms go down to zero as pulling out in the highway. Safety issue! this has been an ongoing issue have had it in the shop 3 times

- Newark, DE, USA

problem #16

May 012019

Sorento

  • 23,000 miles
Engine hesitates or jerks until it warms up. Vehicle was bought new and have had it to the dealership and they say it is nothing is wrong. Based on all the complaints with this same problem it definitely is not normal.

- Redding, CA, USA

problem #15

Jul 312020

Sorento

  • 12,600 miles
When accelerating from stop (19th ave and vineyard) the car will hesitate then take off at a fast rate of speed. There has been instances where the brake system hesitates to stop, almost like a delayed reaction (mostly while traveling on local streets such as West bound baseline rd). The brakes squill (all the time when braking) so bad and so loud. I feel like I've been ripped off on a car that's already giving problems less than six months of purchase. The city of all instances is phoenix, AZ.

- Phoenix, AZ, USA

problem #14

Jul 202020

Sorento

  • 20,194 miles
Like many others, my 2019 Kia Sorento V6 AWD stumbles, hesitates and jerks when accelerating from a stop. Does it more pronounced when the vehicle is cold. Had it to the local Kia dealership and they said it is a problem that Kia is aware of and "they" would notify effected customers when they have a fix. Really! it has been 2 years and they still don't have a solution?

- Carthage, NY, USA

problem #13

Jun 262020

Sorento 6-cyl

  • 38,000 miles
When pulling out onto the road pushing on the accelerator the vehicle wont accelerate, pushing down on the accelerator another 1/8 of an inch and the vehicle will take off very fast, also it feels like a misfire at slow speeds.it happens always.

- Scott Township, PA, USA

problem #12

Apr 302020

Sorento 6-cyl

  • 27,895 miles
Stumbles horribly through the low gears during acceleration until hitting ~45-50mph on cold start-up (after sitting several hours or overnight). After engine warmup the effect begins to moderate, though it remains present at all times. Worse in eco and comfort drive modes. Going up hill the car accelerates faster which lurches the car forward and is very scary. Sounds like a misfire when I start the car this happens in the city/town and speeding up to get on the interstate.

- Raymond, NH, USA

problem #11

Oct 202019

Sorento

  • 20 miles
Purchased vehicle new with 12 miles on it back Sept. 2019. I noticed almost immediately that it feels like the car is lurching forward, or skipping like when I accelerate. I took to dealership to have them check it out. Before I could get it into service dept. Tech told me that they all do it. With the new sport, eco, comfort and it is trying to adjust to your driving habits. It is still doing it. The other day, it lunged forward like it wasn't going to stop when I had my foot on brakes. I am taking back to dealership to have it checked out again. Will post update. I personally thing Kia needs to investigate problem.

- Milner, GA, USA

problem #10

Jan 252020

Sorento

  • 15,000 miles
Days previous to event was getting warning alerts on different problems. Called dealership when warning alerts continued happening. On day of event was driving on major route, when power steering became difficult as I pulled over the entire car shut down. No lights, no braking, no hazard lights to engage all systems down.

- Kunkletown, PA, USA

problem #9

Oct 122019

Sorento

  • 29,000 miles
My sorrento started to ride very rough and felt like engine was knocking and mthe vehicle would start to shake. I pulled over turn vehicle off checked all my levels everything was ok except low washer fluid. Proceeded home no problem. Next day after working and running errands same thing happened this time engine light came on. Brought it to auto zone and the error code given is P0200. And I notice that my vehicle is burning a large amount of fuel. The next day the light was off no problem but on yesterday 10/14/19 it has started again.

- Schreiver, LA, USA

problem #8

Aug 172019

Sorento

  • miles
Our new 2019 Kia Sorento ex V6 engine and new 8 speed transmission surging and hesitation really bad, especially in lower rpms. We have had it into service 5 time now but nothing has worked to fix the issue. When pulling out onto the highway it will hesitate and surge, this is very dangerous! the new 8 speed transmission shifts way to soon, so it does not keep the rpms up long enough to get the car going sufficiently therefore causes surging.

- Cave City, KY, USA

problem #7

Jan 152019

Sorento

  • 100 miles
Purchased car in Jan 2019. Car studders on acceleration of car under all conditions.acceleration is always rough. Two time and several calls to dealer has been of no help. I keep getting told by dealer that Kia is working on software fix for the problem and that all Kia Sorento's have same problem.

- Georgetown, TX, USA

problem #6

May 012019

Sorento

  • miles
When pulling out or starting out the car hesitates making it very unsafe when pulling out in traffic. I have reported it to the Kia service center, but they could not find anything wrong with it. It is very frustrating and unsafe. This has been going on since I purchased the car in May.

- Douglasville, GA, USA

problem #5

Jul 122019

Sorento

  • 700 miles
Loud engine rattle noise when starting engine that has been shut off overnight.sounds like the camshaft chain hydraulic tensioner is bleeding down.tensioner does not maintain a correct initial position.noise diminishes within a minute or so of stationary engine run.

- Salem, NH, USA

problem #4

Jul 182019

Sorento

  • 17,800 miles
My Kia Sorento 2019 has been acting weird for a while. I had talked to the service guys and I was told all is fine. Here are some of the major issues: 1. the car has an issue of acceleration. Once it reaches 45mph it becomes noisy and it feels like the engine is about to explode. The answer from the service guys:" It is normal." 2. the brakes: It takes too much time to stop. So, even if I keep my distance from the car in front of me, I always struggle to stop at the safe distance at the stop sign or lights. The answer from the service guys: 'no problem with the brakes.' 3. after driving for an hour or so, the motor overheats significantly. 4. finally, the car rolled back from the parking lot (while on the park mode ) and injured two people, and damaged another car.

- Beltsville, MD, USA

problem #3

Jul 132019

Sorento

  • 27,500 miles
When driving at high altitudes, the car seems to want to stall. We will be driving along just fine and then there is hesitation for a moment and then the car will be going along just fine again and the hesitation happens again. This is continuous throughout our entire high altitude drives. Usually occurs at approximately 8000-10,000 ft in elevation. Seems to occur more often at 40 miles per hour. I am scared we will have complete failure of the car in the mountains and have no cell phone service in order to call someone for help. We have only had this car for about 6 weeks and have taken 4 high altitude drives and this happens everytime. Took the car to the dealership and they told us this is a known issue and Kia is working on it. How long will it take Kia to resolve this issue? I don't want stall somewhere and create a hazardous condition for myself, passengers, and others surrounding me. Please see Kia gets this taken care of as soon as possible for everyone's safety.

- Westminster, CO, USA

problem #2

Jun 012019

Sorento

  • 2,892 miles
Leased the car in March and by end of may it was ideling rough and clicking. Got a message on my screen engine control system failure and a check engine light came on. Took it onto the dealer and with less than 2900 miles it needs a new engine. Now it will be about 3 months (they are backlogged) until I get it back!!

- Cloquet, MN, USA

problem #1

Aug 242018

Sorento

  • 675 miles
Car has problem when driving in econo mode. Will hesitate when given gas in morning and at times when pulling out in traffic. Note never informed about the problem before leasing of car. Told by service department that is the way it was designed. May cause problems for other drivers or accidents. Note by mileage was never test driven after so called fix.

- Depew, NY, USA