10.0
really awful- Crashes / Fires:
- 2 / 8
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 15,211 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My sorrento started to ride very rough and felt like engine was knocking and mthe vehicle would start to shake. I pulled over turn vehicle off checked all my levels everything was ok except low washer fluid. Proceeded home no problem. Next day after working and running errands same thing happened this time engine light came on. Brought it to auto zone and the error code given is P0200. And I notice that my vehicle is burning a large amount of fuel. The next day the light was off no problem but on yesterday 10/14/19 it has started again.
- Schreiver, LA, USA
Our new 2019 Kia Sorento ex V6 engine and new 8 speed transmission surging and hesitation really bad, especially in lower rpms. We have had it into service 5 time now but nothing has worked to fix the issue. When pulling out onto the highway it will hesitate and surge, this is very dangerous! the new 8 speed transmission shifts way to soon, so it does not keep the rpms up long enough to get the car going sufficiently therefore causes surging.
- Cave City, KY, USA
Purchased car in Jan 2019. Car studders on acceleration of car under all conditions.acceleration is always rough. Two time and several calls to dealer has been of no help. I keep getting told by dealer that Kia is working on software fix for the problem and that all Kia Sorento's have same problem.
- Georgetown, TX, USA
When pulling out or starting out the car hesitates making it very unsafe when pulling out in traffic. I have reported it to the Kia service center, but they could not find anything wrong with it. It is very frustrating and unsafe. This has been going on since I purchased the car in May.
- Douglasville, GA, USA
Loud engine rattle noise when starting engine that has been shut off overnight.sounds like the camshaft chain hydraulic tensioner is bleeding down.tensioner does not maintain a correct initial position.noise diminishes within a minute or so of stationary engine run.
- Salem, NH, USA
My Kia Sorento 2019 has been acting weird for a while. I had talked to the service guys and I was told all is fine. Here are some of the major issues: 1. the car has an issue of acceleration. Once it reaches 45mph it becomes noisy and it feels like the engine is about to explode. The answer from the service guys:" It is normal." 2. the brakes: It takes too much time to stop. So, even if I keep my distance from the car in front of me, I always struggle to stop at the safe distance at the stop sign or lights. The answer from the service guys: 'no problem with the brakes.' 3. after driving for an hour or so, the motor overheats significantly. 4. finally, the car rolled back from the parking lot (while on the park mode ) and injured two people, and damaged another car.
- Beltsville, MD, USA
When driving at high altitudes, the car seems to want to stall. We will be driving along just fine and then there is hesitation for a moment and then the car will be going along just fine again and the hesitation happens again. This is continuous throughout our entire high altitude drives. Usually occurs at approximately 8000-10,000 ft in elevation. Seems to occur more often at 40 miles per hour. I am scared we will have complete failure of the car in the mountains and have no cell phone service in order to call someone for help. We have only had this car for about 6 weeks and have taken 4 high altitude drives and this happens everytime. Took the car to the dealership and they told us this is a known issue and Kia is working on it. How long will it take Kia to resolve this issue? I don't want stall somewhere and create a hazardous condition for myself, passengers, and others surrounding me. Please see Kia gets this taken care of as soon as possible for everyone's safety.
- Westminster, CO, USA
Leased the car in March and by end of may it was ideling rough and clicking. Got a message on my screen engine control system failure and a check engine light came on. Took it onto the dealer and with less than 2900 miles it needs a new engine. Now it will be about 3 months (they are backlogged) until I get it back!!
- Cloquet, MN, USA
Car has problem when driving in econo mode. Will hesitate when given gas in morning and at times when pulling out in traffic. Note never informed about the problem before leasing of car. Told by service department that is the way it was designed. May cause problems for other drivers or accidents. Note by mileage was never test driven after so called fix.
- Depew, NY, USA
- Kunkletown, PA, USA