10.0

really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
6 / 0
Average Mileage:
542 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #4

Aug 172019

Sorento

  • miles
Our new 2019 Kia Sorento ex V6 engine and new 8 speed transmission surging and hesitation really bad, especially in lower rpms. We have had it into service 5 time now but nothing has worked to fix the issue. When pulling out onto the highway it will hesitate and surge, this is very dangerous! the new 8 speed transmission shifts way to soon, so it does not keep the rpms up long enough to get the car going sufficiently therefore causes surging.

- Cave City, KY, USA

problem #3

Jan 232019

Sorento

  • 300 miles
I was driving in a normal freeway, beautiful day, suddenly for not reason my fron windshield got a crack, out of the blue, very scary. I did call Kia right the way, I told them I was driving from la to san francisco on the freeway 5, on vacation for 4 days, what happen, I was afraid the crack continue expanding, they told me to take the car to a dealer & they will take care of it - when I came back after my vacation with the kids, we called went to dealer Kia in glendale, they said was a rock!! won't cover it, I called manufacturer again, they said don't worry go again to dealer they will help you out, nobody is helping us, car is not safe, we had been mistreated, verbally abuse 7 nobody is doing anything to help us out. Car was brand new, less than 30 days, defective, you can trust this car, it is a rip off!! very upsted & deapointed with Kia, 1st and last time. I have been driving for over 30 years, never had a situation like this with any car

- Los Angeles, CA, USA

problem #2

Jan 032019

Sorento

  • 5,000 miles
Blind spot warning quits after extended driving in heavy rain. Which I understand but it will not work for a week or so after. Dealer worked on it twice already. Kia tec says this is normal. Find it hard to believe this is normal if, it just stopped working during the rain is one thing, but not to work for a week after is not right. Bought this car because of this safety feature and paid good money for it. The dealer agrees with me and also says its not right, but Kia does not want to back up this warranty. Kia has a 9 or 10 point bulletin on when this feature will not work but will not tell you before you buy the car. The dealer agreed with me Kia has a moisture problem, but won't do anything about it.

- Fredonia, NY, USA

problem #1

Aug 262018

Sorento

  • miles
In any dark area when using low beams are used a shade comes down across front windshield and you can not see out in motion and stationary dark city streets, back rds.any where it is pitch dark.

- Warren, CT, USA