The contact owns a 2013 Kia Soul. The contact stated while driving at 55 mph, a loud knocking noise was coming from the engine compartment. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the engine needing to be replaced due to metal shavings being found in the oil pan. The vehicle was not repaired. The contact then took the vehicle to a local dealer where it was diagnosed with the engine needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure and informed the contact that they would call him back. The failure mileage was approximately 134,000.

- Fleetwood, NC, USA

The contact owns a 2013 Kia Soul. The contact stated that there was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the engine had misfired and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but declined the repair due to software update not being updated prior to the failure. The vehicle was included in NHTSA campaign number: 19v120000 (Engine, Engine and Engine Cooling). The failure mileage was 119,784.

- Fuquay Varina, NC, USA

2013 Kia Soul. Consumer writes in regards to NHTSA safety recall 19V120. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE ENGINE NEEDED TO BE REPLACED. THE CATALYTIC CONVERTER AND PISTONS WERE DAMAGED. THE CYLINDERS MISFIRED AND OIL ENTERED THE COMBUSTION CHAMBER.

- Bay Shore, NY, USA

The contact owns a 2013 Kia Soul. The contact stated that the piston blew without warning and caused oil to leak into the engine and caused the engine to burn. The contact received notification of NHTSA campaign number: 19V120000 (engine, engine and engine cooling) the vehicle was taken to the stokes Kia dealer (202 S goose creek blvd, goose creek, SC 29445) where it was stated that no codes were found and therefore the engine would not be replaced. The manufacturer was made aware of the issue and stated that the engine was purchased used and did not qualify for a replacement under the recall. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Charleston, SC, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving at approximately 60 mph, the check engine warning indicator illuminated. The vehicle was driven to the dealer darcars lanham Kia (9020 lanham severn rd, lanham, md 20706) where it was determined that the catalytic converter and two oxygen sensors had failed and needed replacement. The vehicle was not repaired. The contact received notification for NHTSA campaign number: 19V120000 (engine, engine and engine cooling) on April 12th 2019. The vehicle was driven back to the dealer where it was awaiting an evaluation from a Kia headquarters mechanic. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 106,000.

- Upper Marlboro, MD, USA