On May 15th 2018 I called down to felton holly Kia and asked to speak with someone who could tell me whether I still had a warranty on my car. I was transported to the finance department and I spoke with a young lady who informed me that I had the Kia basic warranty as well as an extended warranty. I explained to the young lady I was having problem with my car and she stated "oh you should be fine with no charges being you have both warranties, let me transfer you to the supervisor in the parts department". I spoke with the supervisor in the parts to department and explained to him that my car was stalling out evert time I slowed down or was at a stop. He stated he had to look up to see what type of warranty I had and then he returned to the phone and stated you should be fine and he ask if I could bring the car in right now. I informed him that I was in townsend which is approximately 45 minute to an hour away, he stated that his man got off at 4:30 pm and asked if I could bring the car in on Saturday morning May 19th at 10:00am. I stated that would be fine. I took the car in on Saturday morning and the car was put on a machine to find out what was the problem and I was told that the crank sensor and the catalytic converter were bad. The parts supervisor informed that he did not believe that the catalytic converter was covered under warranty that he seem on record but I proceed to inform him that I also had an extended warranty as well and I was informed that everything should be fine without any charge to me. The parts supervisor then said" just wait for a call on Monday from the service department supervisor and he will let you know whether the parts would be covered" long story short, I received a phone call on Monday May 22nd 2019 from the service department supervisor stating he had good news and some bad news. Bad news neither part was covered and owed $221.73.

- Magnolia, DE, USA

Driving 65 (the speed limit) using cruise control on hwy 78. Car sounded like transmission was bogging down heard a pop and saw smoke. Pulled over to the side lifted the hood and saw flames. Called 911 and watched the car burn up. No time to grab anything but a postal key.

- Dora, AL, USA

I was driving about 30 mph North on harbor blvd and first St in California sudendly I heard a loud knocking/clicking sound coming from the lower left side of the engine & no error codes came on prior to the noise so I pulled over and called a tow truck to take my vehicle to the nearest mechanic. Until today mechanic has unknown origin of problem

- Santa Ana, CA, USA

While driving on the highway, the dash board started turn off and on the car began to lose power. I pulled off to the side and the lights on the dash came on and the car shut down completely.within a few minutes smoke started coming from the hood of the car followed by a small fire. I got out of the car and the fire grew and completly burned the car.

- Long Beach, CA, USA

4 times wile driving the engine started to smoke so bad the cars behind had to stop. The very first time was 6 weeks after we bought the car. Took it to the Kia dealer they recreated the issue and said that the problem was a flaw in the engine head. Kia said I had to wait till they make a recall. 3 months after that issue it happened again, we were sitting in an intersection when a truck was going to hit us. I flored the gas and a bunch a smoke came out it boged but we got out of the way in time. Kia took the vaulve cover off and it looked like tar. How can that be posible when it was not even driven the first 3,000 miles for the oil change"?" we are paying for a car that has been sitting in my drive way for over a year now. To scared to drive it.

- Lancaster, PA, USA

On 4 October 2018 about 1/4 mile (on freestone county road) from our home the check engine light appeared, the vehicle lost forward motion and died. Immediately thick black voluminous smoke emitted from passenger side under hood and within seconds flames discharged. My wife, myself and our dog extricated ourselves immediately and started walking to neighbors house for fire extinguisher to mitigate damage. Within approximately one minute the first of several explosions began and eruption of engulfing fire began to consume the vehicle. We had stopped on the side of the road and the grass caught fire. 911 was called and when the members of two local volunteer fire departments arrived the car was totally evolved in flames. A liquid (probably water) was used to extinguish the fire. Contacted farmers insurance company. No police report required re: No collision. We were diligent in having routine maintenance performed according to schedule and attention to vehicle recalls. Tires were replaced when worn and rxp gas additive used. Insurance adjustor stated vehicle was so badly burned it was impossible to determine cause of fire.

- Buffalo, TX, USA

My Kia Soul 2014 just blew up and caught fire. The engine was a 4 cylinder gdi. The car went up in flames. The engine blew loud and as I came to a halt the entire car was on fire. Then the gas tank exploded. I was in cruise control going up a hip noticed the engine riveting hard and then the car engine made that loud bang and then in 12 minutes car was engulfed and gas tank blew as the fire department arrived.

- Winston-Salem, NC, USA

On 10/25/2017 while driving on the highway, my 2014 Kia Soul caught on fire - spontaneously and without warning (no apparent issues in operating the car, warning lights on the dash, etc.). two fellow motorists honked their horns and flashed their lights in an effort to signal me. The back windshield began to 'fog up' due to the heat/fire, and we immediately pulled off the highway. In an effort to escape this emergency, I along with my son, who was driving, immediately got out of the vehicle and moved a safe distance away before calling 911. At this point flames were coming from both underneath the vehicle and from the engine compartment. The car was soon engulfed in flames. Multiple fire engines responded to the scene in extinguishing the fire and securing the scene. The car was a complete loss (see pictures attached in the report). It is important to note that my 2014 Kia Soul was taken to a local Kia dealership between 10/17/2017 - 10/19/2017 for diagnostics due to lights (internal and on the dash) flickering and an abnormal sound. The dealership's service department replaced the battery, performed a safety inspection, but were unable to identify the flickering lights issue, nor were they able to identify the source of the abnormal sound although they did acknowledge its presence. The service department released the vehicle to me and advised me to drive the vehicle to see what happened. My car was brought home, parked, and not driven until the incident on 10/25/2017.

- Dallas, TX, USA

I purchased this car in oman here and now discovered this issue, I would like undersand what's the issue with car and what can be done now

- Texas, TX, USA

Car randomly start vibrating, misfiring, and it would not increase in speed. It would be difficult to turn on from a cold start. The the engine failed, sent it out to the dealer to work on it under warranty, and we've had an open case since. Then recently my son was driving the car while in motion on its own the engine shut down while driving, making is highly unsafe to drive.

- Glendale, CA, USA

The vehicle hit a tree at an unknown rate of speed. The seat belts functioned, and the air bags were deployed. The vehicle caught fire immediately or shortly thereafter. Two bystanders could not open the doors because the door locks were still engaged. They had to break the glass, manually unlock the doors, then open them - the doors functioned normally after unlocked. It is my understanding that the door locks were supposed to disengage when the airbags deployed - they did not.

- Bloomington, IN, USA