10.0

really awful
Crashes / Fires:
1 / 6
Injuries / Deaths:
1 / 0
Average Mileage:
58,794 miles

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« Read the previous 20 complaints

problem #19

Jan 012019

Soul

  • 30,000 miles
Kia Soul 2015 stalls at highway speeds, service center blames bad battery. Also car strands me by failing to start twenty minutes later it starts fine. I blame electrical system that may have taken out my battery. Bad battery or not, a car should not fail at highway speeds due to a bad or low battery. This is incredibly unsafe at any speed.

- Baltimore, MD, USA

problem #18

Sep 112018

Soul

  • 63,000 miles
The air and heat stopped working altogether. I took it to arapahoe Kia in centennial, co. They told me the blower motor had failed. I had another shop look at it and they told me the wiring to the blower motor had completely melted. It looks like there was a short that lit the wires on fire. Luckily, it did not ignite the whole car like some other cases.

- Denver, CO, USA

problem #17

Sep 172017

Soul

  • 30,400 miles
The contact owns a 2015 Kia Soul. The contact stated that the vehicle would not start. There were no warning indicators illuminated. The vehicle was towed to hatfield Kia (1455 auto mall dr, columbus, oh 43228, (855) 226-5444) where the contact was informed that the starter failed. The contact mentioned that the failure occurred twice. During the second occurrence, the vehicle was taken to the same dealer and the contact was informed that the battery needed to be replaced. The vehicle was repaired both times. The manufacturer was made aware of the failures. The failure mileage was 30,400.

- West Jefferson, OH, USA

problem #16

Jun 082018

Soul

  • 790,000 miles
The lights go out when I turn my turn single on or when I switch from low beams to high beams.it happens standing still or moving.it started awhile ago don't know the month it was sometime last year.

- Leesburg, FL, USA

problem #15

Apr 022018

Soul

  • 57,000 miles
The contact owned a 2015 Kia Soul. While the vehicle was parked, it caught fire and burst into flames. The contact stated that a neighbor alerted her that the vehicle was on fire. The fire department extinguished the fire. A report was filed by the fire department. The vehicle was destroyed and towed. The contact called drive time at (832) 325-4380 (located at 11205 gulf freeway, houston, tx 77034) and was informed to contact the manufacturer. The manufacturer was not contacted. The approximate failure mileage was 57,000.

- Humble, TX, USA

problem #14

Oct 022017

Soul

  • 90,000 miles
The contact owns a 2015 Kia Soul. The contact stated that the driver's side head lamp assembly pigtail failed to function as the driver's side low beam lights were shorting and began to flicker. The contact had to maneuver the headlight switch to get the lights to remain illuminated; however, they continued to flicker and short without warning. The vehicle was taken to classic Kia (902 walton dr, texarkana, tx 75503, (903) 793-4623) who replaced the bulb. Within a week, the driver's side light failed to illuminate again. Classic Kia was contacted again and was unable to supply the part. The lights continued to flicker. The vehicle was then taken to crown Kia (2001 w loop 281, longview, tx 75604, (903) 759-4667) who was able to supply the pigtail and light, which was replaced on the driver's side a second time. Months later, the lights continued to flicker. The vehicle was not repaired. The manufacturer was notifed months later. The approximate failure mileage was 90,000.

- Leesburg, TX, USA

problem #13

Dec 072017

Soul 4-cyl

  • Automatic transmission
  • 20,000 miles
The contact owned a 2015 Kia Soul. While the vehicle was parked, it caught fire. The fire department was notified and extinguished the fire. A fire report was filed. There were no injuries. The vehicle was destroyed. The manufacturer was notified. The vehicle was inspected, but a defect was not found. The vehicle was not taken to the dealer. The failure mileage was 20,000. Consumer stated the vehicle was not inspected. It was just declared a total loss. Fire dept said it was too burned to know what caused the fire. Only the motor burned, not the rest of car. The motor up to 2 front tires glove compartment melted. Updated 8/30/18

- Billerica, ME, USA

problem #12

Jul 262017

Soul

  • miles
Kia uses soy based coating/insulation on all their wiring & hoses, making it susceptible to being damaged by rodents. The windshield washer hose on mine was damaged due to rodents. After doing more research online other people have complained about more important components being damaged by rodents as well, and Kia stating it was not covered under the manufactures warranty, and/or it wasn't their fault. My car was damaged by these rodents while sitting parked in the parking lot of my apartment building.

- Rockville, MD, USA

problem #11

Sep 232017

Soul

  • 87,543 miles
The contact owns a 2015 Kia Soul. While driving approximately 40 mph, the low beam headlights and the instrument panel lights turned off and came back on approximately a second later. The contact also stated that the failure occurred every time the vehicle was driven at night. Over the past two months, the low beam headlights and the instrument panel lights flickered. The vehicle was taken to the dealer (browns Kia in manassas, Virginia) for diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 87,543.

- Bellbrook, OH, USA

problem #10

Aug 062017

Soul 4-cyl

  • 77,000 miles
The contact owns a 2015 Kia Soul. While driving, the contact noticed that the front driver and passenger side headlights failed without warning. Upon further inspection, the contact noticed that the plugs were melted. The contact also stated that the rear driver's side tail light failed without warning. The contact repaired the driver's side tail light, but the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the wiring harness needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and stated that they had no knowledge of the failure. No further assistance was offered. The approximate failure mileage was 77,000. Updated 11/06/17

- Hemet, CA, USA

problem #9

Jul 022017

Soul

  • 43,260 miles
Continuously having my battery go dead, but locks and lights work at the time the. Artery is dead. When you go to start the car you hear a series of clicks, but won't turn over. When you go to jump start the battery it takes only 30 seconds to a minute to start. They have checked my battery and car out and can find nothing wrong with it.

- Medora, IN, USA

problem #8

Dec 012016

Soul

  • 14,000 miles
The vehicle stibility control light comes on when it want, which is the part of the (ABS). The vehicle has been several times to resolve the problem with no luck. The light will go off when you turn off the vehicle. I do also hear a clicking noise from th driver side rear brake for couple of feet but went away. No codes present at all a cording to the dealership when they checked. Doe to the photos which my wife and I have taken during the problem the dealership decided to check the auto. The wife and I have waited several hrs. At the dealership, but still no luck for the light or the clicking sound to come on. The wife and I are very unsatisfied with the results at this time. It seems like (replace the ABS) control model should eliminate the problrm.

- El Cajon, CA, USA

problem #7

May 132016

Soul

  • 5,400 miles
Chronic dead car. Battery tests fine, no draws and was replaced to ensure failures were not the battery. 30 days out of service to date. Dealer/manufacturer cannot diagnose issue. There have been noises from fuse box under hood while car is dead. Clicking noises inside car, when car is dead.

- Federal Way, WA, USA

problem #6

Oct 312016

Soul

  • miles
Car battery seemed dead though when I turned the key the lights go on and flickering sound but doesn't catch. When jump started it didn't take long maybe two minutes and car started.

- Waialua, HI, USA

problem #5

Aug 272016

Soul

  • 36,000 miles
You crank the car the doors lock. You lose electric power you can't open the doors!! no way to get out of car!! was lucky one window was down!!all doors need to be able to open with out power< what if on fire or in water?? the car was setting in parking lot of walmart listing to radio and the bat ran down!!

- Conehatta, MS, USA

problem #4

Jul 242016

Soul

  • 15,000 miles
My Kia Soul electronic door locks operate in a random and dangerous fashion. I unlocked the car and put my puppy in the vehicle and closed the door not knowing that my keys were still in the car; all the doors immediately locked and I had to break the window to save the dog. Other times one or two doors will lock. The delay in locking is random and unreliable. Car was in parking lot. This system should be disabled until Kia reviews operation of the system. There should be a consistent time delay before doors lock. This is a safety issue.

- Hagerstown, MD, USA

problem #3

Dec 142015

Soul 4-cyl

  • 3,600 miles
The contact owns a 2015 Kia Soul. When the accelerator pedal was depressed at approximately 30 mph, the vehicle lost power without warning. The vehicle was taken to a dealer, but the failure was unable to be determined. The contact mentioned that the failure recurred several times. The manufacturer was notified of the failure. The failure mileage was 3,600. Updated 03/16/16 the consumer stated the dealer replaced the high pressure fuel pump. However, the problem happened again two weeks later. Updated 03/30/16.

- Panama City Beach, FL, USA

problem #2

Sep 042015

Soul

  • 6,743 miles
My son was in a rear-end collison in his 2015 Kia Soul, that also pushed him into the person in front of him. My son was at a stop as well as the vehicle in front of him, when a mid sized SUV doing approximately 30-40mph slammed on her brakes and rear ended my son. The Soul's bumper went underneath the Chevy Tahoe in front of him. The airbags did not deploy. When police and ems showed up and asked him if he could drive it off the road, the vehicle started, but accelerator would not work. They pushed it off the road. After towing to the body shop, the owner said he didn't know why the airbags hadn't deployed because the electrical wiring harness had been severed in the crash. The towing company was hesitant to tow because he was afraid it may go off. The Soul had an estimate of $15,753.75 in damage and therefore totaled...but his airbags never went off.

- Dinuba, CA, USA

problem #1

Jan 012015

Soul 4-cyl

  • Automatic transmission
  • 2,000 miles
The contact owns a 2015 Kia Soul. While stopped at a traffic light, the vehicle would not accelerate when the accelerator pedal was depressed. The contact heard a loud noise and had to shut off and restart the vehicle in order for the loud noise to stop. The vehicle also failed to start properly. The failure recurred multiple times. The oil warning light and other lights illuminated intermittently. The vehicle was taken to the dealer for diagnostic testing; however, the mechanic stated that they were unable to locate a failure. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 2,000....updated 01/05/17 updated 10/18/2017

- Bonneylake , WA, USA