10.0

really awful
Crashes / Fires:
4 / 54
Injuries / Deaths:
9 / 0
Average Mileage:
59,533 miles

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« Read the previous 20 complaints

problem #389

Mar 042022

Soul

  • miles
while driving my vehicle all of a sudden in the middle of a busy road I lost power. My vehicle would no longer accelerate and came to a stop. Engine light came on. This caused a big safety risk to myself as well as others on the road due to my vehicle coming to a sudden and unexpected stop. The engine light came on, which was not on prior. I was just able to have my vehicle towed today to a Kia dealership.

- Parker, CO, USA

problem #388

Oct 012020

Soul

  • miles
Purchased my 2015 Kia Soul in March 2020. Its has been burning oil forever. My husband, literally has to top off the oil every other day. I've called Kia Corp and they say it's not included in any recalls. Now, the car sputters and is having issues with accelerating. I've taken to my local mechanic and they have no clue why it's doing this. I also have a cat converter issue that needs to be fixed. I first started having issues at 90000 miles. How can my car have issues described in 3 recalls, but not be included in them? I've sunk so much $ into this thing! Will never purchase another.

- Lakeland, FL, USA

problem #387

Dec 092021

Soul

  • miles
Engine is leaking oil. Recall reference number 20V75000 also listed as SC200 applies to my vehicle, but when I called about it, Kia states that it does not. I had a mechanic look at it, and all of the same issues are happening to my vehicle. The recall states that an engine compartment fire can occur while driving. My car has lost a quarter of the oil in a matter of three weeks. This is not normal. The mechanic noticed several oil leaks from the engine.

- Chapel Hill, NC, USA

problem #386

Feb 212022

Soul

  • 170,000 miles
The contact owns a 2015 Kia Soul. The contact stated that while driving up a hill at approximately 40 MPH, the vehicle failed to accelerate. The check engine warning light illuminated and was flashing. The vehicle was taken to the local dealer where two unknown recalls were completed. The mechanic informed her of error code P1326: KSDS failure (Knock Sensor Detection System). Additionally, the bearing was not fractured and the mechanic was unable to proceed. There was a claim filed for an engine replacement which was denied. The vehicle was taken to an independent mechanic who informed her that the failure was due to the engine and power train. The manufacturer was not contacted. The failure mileage was approximately 170,000.

- Seattle, WA, USA

problem #385

Feb 162022

Soul

  • 130,000 miles
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle started to stall. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the engine replaced; however, the vehicle was not repaired. The manufacturer was informed of the failure but offered no additional assistance. The failure mileage was approximately 130,000.

- Lynwood, IL, USA

problem #384

Feb 162022

Soul

  • miles
Sudden engine lockup, car no longer driveable

- Lacon, IL, USA

problem #383

Feb 102022

Soul

  • miles
The catalytic converter is causing my engine to have issues. I was traveling up an incline and the car would not accelerate past 30mph. I never received any warning signs such as engine light, black smoke from the exhaust, and the egg smell if the converter is going bad. I took the car to Kia and they could not see the car until the last week of February. The service department was backed up and understaffed. I took it to an independent service center and they said it was the catalytic converter. I continue to perform maintenance on the vehicle. The vehicle was not inspected by the manufacturer etc. Again, I didn't get any warning messages, I did a vehicle diagnostic UVO It said no critical issues were found. Traveling 60mph, your vehicle shutting down to 30mph in traffic is dangerous.

- Ladson, SC, USA

problem #382

Dec 152021

Soul

  • miles
Attempting to comply with recall. Possible related check engine light.

- San Antonio, TX, USA

problem #381

Sep 232021

Soul

  • miles
It was the engine that failed and my car stopped on the highway and I could-??ve been a car accident. Yes it been confirmed by the service department at DARCARS Kia of Temple Hills md. It been inspected at the car dealership. The engine light came on a month or two before the engine went out and then it went off.

- Suitland , MD, USA

problem #380

Feb 082022

Soul

  • 70,000 miles
The contact owns a 2015 Kia Soul. The contact stated while driving 15 MPH, the vehicle stalled inadvertently. The check engine warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle to continue driving; however, there was an abnormal knocking sound coming from the engine. The contact became aware of NHTSA Campaign Number: 20V750000 (Engine) and contacted the local dealer; however, the local dealer informed the contact that they could not repair the vehicle under the recall because the service records for an oil change that she provided did not indicate that oil changes had been completed as needed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.

- Las Vegas, NV, USA

problem #379

Jan 112022

Soul

  • miles
At busy intersection was stopped for red light. When light turned green put foot on gas and car would not move more then 5 miles per hour. No warning lights on dashboard. Was able to get to side of road. Has car towed to mechanic close by, they said both catalytic converter would have to be replaced $4,700. Strange to have this kind of damage fir car under75,000 miles. Looked up recalls and KIA had one fir that year of car. Recall number: SC176 Had car towed to closest KIA dealer in Gladstone Oregon. They said the engine showed damage and would $8,700 to fix. Said recall or the warranty would not cover cost. Warranty for up to #100,000 and recall states recall could cause engine damage.

- Portland, OR, USA

problem #378

Feb 012022

Soul

  • miles
The car began burning oil at around 60K miles. When I took it in for oil changes, it was consistently low on oil. When the car was taken in for a recall SC200, the engine was checked and was not registering any codes and declared healthy. However, the car continued to struggle to accelerate, make rumbling noises and burning oil. Six months later, the engine failed at 80K miles. Three of the four cylinders were scored. The car was taken back to the dealership and a scope of the engine cylinders showed the damage. There is no record that when the car was in the dealership for the KSDS recall that a scope was put in the engine to check the cylinders. The check engine lights never illuminated despite the engine damage. Kia will not replace the engine as the engine is not showing a code that relates to the KSDS defect (it would replace if it showed such a code). The 100,000 mile warranty is void as I bought it second hand.

- Minnetonka, MN, USA

problem #377

Dec 242021

Soul

  • miles
Increased use of oil with no visible signs of external oil leak. Oil light comes on and knocking sound heard and when oil level was checked it was 2-3 quarts low each time. This has happened at least three times since October 2021. Most recently December 24, 2021 2.5 quarts low, February 4, 2022 3 quarts low.

- Kennesaw, GA, USA

problem #376

Dec 162021

Soul

  • miles
My concern is probably a concern with all Kia owners with Gamma and Nu engines. I first noticed this issue after a CEL came up on the dash and then my car went into a Safety "Limp" Mode condition. I returned home and tried to diagnose why the car went into Limp Mode (acceleration limited to <2000RPM). I turned off the vehicle and restarted and restarted it to see if that would clear the CEL. That did not clear the issue. I then checked the engine oil and found that the oil level was below dipstick level. That was very odd as it had only been 3,100 miles since the last dealer oil change for the vehicle. That was when I began to read issues with the Kia engines and the excessive oil burning issues of the engines in question. For my current issue, I refilled the oil level and brought my vehicle to my mechanic who read the CEL as P1326 Knock Sensor Detection System which was brough on by the lack of engine oil. I was told by my Extended Warranty company that the engine was therefore in need of replacement. It was then that I brought my vehicle to a Kia dealership because this is an issue that has been brought up with Kia with other owners. The dealership could not replicate the issue. This I believe is due to the fact that I have been monitoring the oil level constantly and not letting the level fall below the minimum indicator. This though is not a solution Kia must admit the fault in their engines and come up with a solution to mitigate this fiasco. Having the purchaser continually add oil is not the solution.

- Eastvale, CA, USA

problem #375

Jan 102022

Soul

  • 107,000 miles
The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, there was a knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who was unable to examine the vehicle due to the large volume of vehicles that were also in for service for the same failure. The manufacturer was notified of the failure but had not yet responded to or rendered a decision to the dealer regarding the issue. The approximate failure mileage was 107,000.

- Eatonton, GA, USA

problem #374

Jan 252022

Soul

  • miles
My vehicle started losing power and was making a loud whomping sound. The check engine light came on and was blinking continuously. I believe the engine blew up. I was at safety risk because these vehicles have a history of starting on fire and also it was below zero. The manufacturer is aware of the history of engine failure and this is a new motor installed from the last one failing

- Iron River, WI, USA

problem #373

Jan 292022

Soul

  • 109,000 miles
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle failed to exceed 40 MPH. The vehicle then stalled without warning and was parked on the side of the roadway. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted or notified of the failure. The approximate failure mileage was 109,000.

- Fort Worth, TX, USA

problem #372

Oct 012021

Soul

  • 74,000 miles
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 20 MPH, the engine hesitated and emitted smoke from the tailpipe. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was not diagnosed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V750000 (Engine) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 74,000.

- Jacksonville, NC, USA

problem #371

Jan 162022

Soul

  • miles
Now when I just went to check my engine oil it smelled of gas and was starting to get pretty low. I just checked it 2 weeks ago and it Was fine. No one has ever inspected the vehicle and yes it is very available for inspection. Still my fuel consumption is terrible and now my oil is low low with a gas smell to it. No warning lights have ever came on and it seems to drive fine.

- Twin Falls, ID, USA

problem #370

Jan 102022

Soul

  • miles
After reading in my instructions Manuel about what might be causing my fuel consumption to be way to high I learned that the gas cap was suppose to click which it has not since we got the vehicle in December of 2021so I went and bought a gas cap and now it clicks like it-??s suppose to. My fuel consumption is way to high right now I have filled this car up with gas so many more times then any other vehicle I have owned. When I put fuel in you can smell the fuel for the next two days and every now and again you get a whiff of engine coolant smell and a burning smell I-??m not sure what the burning smell is because I-??ve never smelled it before. Yes the vehicle is available for inspection. No one has inspected it still since my last complaint. And no there has been not a single warning light.

- Twin Falls, ID, USA

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