10.0
really awful- Crashes / Fires:
- 4 / 54
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 59,533 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My car is only 3 years old, 112,000 miles and my air conditioning compressor went out. The fix is over $800. I have owned 6 cars in my lifetime and have never had this happen, I've never even ran out of freon in my cars.
- Hidden Valley Lake, CA, USA
The contact owns a 2015 Kia Soul. While driving approximately 25 mph, the vehicle experienced a complete loss of engine power. The failure occurred without warning. The vehicle was inspected by an independent mechanic where it was diagnosed that the vehicle did not have any engine oil. The vehicle was towed to another independent mechanic who also diagnosed that the engine seized and needed to be replaced. The vehicle was not repaired and was towed back to the contact's residence. A dealer was not contacted. The contact stated that there were no warning indicators illuminated prior to the failure and no signs of any leakage. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
- Freedom, WI, USA
I was driving my 2015 Kia Soul on my normal route to work on 4/5/18. It was a dark, clear morning on a busy highway. I was moving with traffic at approximately 60 mph. At just about 5:30 a.M., the vehicle made a noise and lost acceleration. I was able to get to the side of the highway and park the vehicle. I was parked for approximately 3 minutes when I saw smoke and flames coming from the engine. I exited the vehicle. Shortly thereafter, the vehicle was fully engulfed in flames. No other persons or vehicles were involved in this incident. I purchased the vehicle new and it had had no significant mechanical work in the 2 years that I owned it, just normal oil changes and a couple of safety recalls. Neither the firefighter on the scene, nor the insurance adjuster, were able to determine the cause of the fire, only that it started in the engine.
- Murrieta, CA, USA
Engine developed a loud knock. Was not able to drive car. This is the second time. First time was 09/05/2017. It took 4 months before we got car back. Engine was warranty replaced. Towed car on 2/17/18 to dealership. Still waiting for repairs to be done.
- New Orleans, LA, USA
The engine failed at 23,600 mi. I was sitting in traffic when the "oil" light came on and the engine seized up completely. Fortunately this did not happen on the highway. The Kia dealership denied the powertrain warranty stating that since I did the oil changes myself the warranty was void. I paid a mechanic to replace the engine. When I took it to the shop the mechanic said they had just replaced the engine in a 2014 Kia optima and where more than familiar with an engine swap on a modern Kia. These cars are not safe, the government should be investigating Kia motors for their fraudulent practices.
- North Richland Hills, TX, USA
The contact owns a 2015 Kia Soul. While driving various speeds, the transmission lunged without warning. In addition, the contact observed that the vehicle shook vigorously while idling or while driving. Also, the vehicle would sometimes fail to switch gears. The vehicle was taken to a dealer where it was diagnosed that the engine mount needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the dealer again where it was diagnosed that the fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 14,000.
- Oakboro, NC, USA
The car caught fire under the hood of the engine. Upon arriving home from grocery store passenger noticed smoke under the hood. The fire was extinguished and the Kia emergency roadside service was called. The local Kia dealer doesnt want anything to do with the car even though the car is still under factory warranty. Kia corporate isn't much help either saying it will be 2-5 business days before someone from there will be able to come and inspect it. In the meantime I am stranded in fort wayne with no transportation. Again the car is still under factory warranty!!!!!!!!!
- Hernando, FL, USA
Car is equipped with eco-boost and active "intermittant stop and go" system, which is active every start cycle unless "deactivate" button is engaged.car has been driven by 18 year old daughter for 3,000 miles in 6 months. The engine has shut down and not been able to be restarted on 2 separate occasions.both times the isg system switch was depressed, the system was deactivated, and the car was stationary. The second time the car shut down was at a very busy intersection, my daughter is a new driver-she was hysterical. Dealer claims there is nothing wrong with the car, they are saying it is operator error. I have told them that she always deactivates the isg every time she starts the car. She has seen the "deactive" light go out several times while driving the car. This is a very dangerous situation. We were not told by the dealer about the isg system when we purchased the car, if we had known about it, we would not have bought it.I feel there might be a software problem that is causing uncommanded shut down. Dealer cannot find a problem with the car.I am an airline aircraft mechanic with 30 years experience on boeing jets, and have been working on cars for 40 years.
- Mesa, AZ, USA
- Mcdonough, GA, USA