10.0

really awful
Crashes / Fires:
3 / 25
Injuries / Deaths:
1 / 0
Average Mileage:
40,538 miles

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« Read the previous 20 complaints

problem #137

Mar 092021

Soul

  • 75,000 miles
Check engine light on more than off or so it seems. Engine code P0S0A. Dealer attempts to fix. Code comes back

- Wayne, OH, USA

problem #136

Mar 062021

Soul

  • 93,000 miles
I had a new engine put in April 2020. My car is now doing the same thing as before. My oil light flashes while it is idle or when pressing breaks and starts to miss out.

- Farmland, IN, USA

problem #135

Mar 032021

Soul

  • 94,000 miles
While sitting in traffic my car began to shake and then stalled and turned off. It was able to restart and then later while driving down the interstate it began to stop accelerating when I pressed the gas. Fortunately I was able to make it to the shoulder from the left lane as car slowed to a stop and the break pedal locked up. The car would not turn on any more. After mechanic inspection, they reported that a piston had melted in the engine and because the oil had dried up, even though the car had its last oil change two months ago.

- Arlington, TX, USA

problem #134

Feb 152021

Soul

  • 85,000 miles
2016 Kia Soul /w 2.0 liter long block engine. Approximately 85K miles at the time of engine failure due to spontaneous oil loss. Vehicle had been well maintained with regular oil changes. Dealership and Kia corporate refuse to provide any consideration that the failure is due to mfg. Defect despite numerous reported incidents of this exact failure.

- Lawrenceville, GA, USA

problem #133

Feb 092021

Soul

  • 33,600 miles
Car has only 34K miles. Had it for two months now. Hasn't had it's first oil change. However, the oil light comes on and blinks then shuts off, does this every time I drive or in idle. I put 4 qts of oil in the car a week ago. There is no reason the oil needs to be filled again. I'm going to have to put additional 4 quarts of oil again. There is no leaks, no burning or anything else. I'm worried about the engine blowing up or catching on fire. There was a recent recall on this car but I have no idea why I am not being told, or informed. The engine is usually quiet, but when the oil light blinks, it's also accompanied by a knocking sound. Kia is aware of this issue and we're sued by customers for the same issue. This is a big problem that Kia has not attempted to redress. This issue happens while driving up to and over 40mph, while at a stop, and while driving under 10mph

- Rockford, IL, USA

problem #132

Feb 272021

Soul

  • 140,000 miles
I was driving on the freeway at night at about 75 miles an hour on cruise control. I was passing a semi when all the sudden my car down shifted and started losing power. I quickly had to figure out how to deal with this and get off the freeway. I consider myself an experienced driver, but if my kid was driving the car when that happened...

- Waverly, WA, USA

problem #131

Feb 272021

Soul

  • 100,000 miles
My husband was driving the car and had just pulled onto the interstate and he heard a "pop" sound, so he pulled over to check it out. When he got out and opened the hood the engine was on fire and engulfed the whole car. There was no warning anything was wrong prior to him hearing the sound. It never lost power, never had any smoke coming from under the hood, never a check engine light, over heating light, low oil pressure light, nothing. It was running 100% fine. The car is a total loss, and I am just thankful he stopped and got out and is safe and did not have our children in the car with him at the time this occured.

- West Monroe, LA, USA

problem #130

Dec 242020

Soul

  • 85,300 miles
After taking my car into the dealership for a recall and an upgrade to computer software, I was traveling on the highway at 65 mph and lost power to the engine while in the middle lanes of traffic. I took the vehicle back to the dealership, and upon the completion of an inspection, they said the vehicle is safe to drive and power was restored. I was not offered a loaner car, and had to walk or use public transportation for several days. I am now experiencing the same issue again. I cannot travel out of town without the possibility of the same thing happening as a safety mechanism triggers. I have to find my own means of transportation and only travel locally. If this happens again while on the highway with more traffic I could be involved in a very serious accident. They have also not offered any form of compensation for my time loss with my vehicle. This is very difficult to deal with from day. When the safety mechanism triggers, the vehicle will barely do 35-45 mph. It takes more than 15 seconds to attain that speed which is not safe in heavy traffic or moderate traffic. The car will start as normal; however, with trying to takeoff the vehicle will not accelerate as normal. Prior to this 'upgrade' the vehicle never had issues with acceleration.

- Burlington, NC, USA

problem #129

Feb 132021

Soul

  • 85,000 miles
I was on the freeway in the fast lane and my car started acting like it wanted to stall. The engine light came on briefly and went away. I hit the gas to try to get over to the right lane so that I could exit the freeway and nothing was happening with the RPM it would not go over 2 and I thought I was going to stall on the freeway. I was so upset and finally made it to an off ramp. When I stopped at the off ramp the car was shaking and making a terrible noise like it was going to just explode. I contemplated staying off the freeway and taking the streets but I was not in a good area so I got back on the freeway and stayed in the right hand lane to exit and head straight to the dealership. I immediately called them and told them what happened to me. They said it was a cylinder that was misfiring and that they replaced it. Well I was driving yesterday and the engine light came on again and my car wanted to stall again and it had only been a week since they supposedly fixed it. I took the car in and again they blamed it on the oil and are now saying that my engine may be burning the oil faster than it should and if that is the case they will need to replace the motor. The car has me on edge as I drive my kids and grandkids everywhere. I do not feel safe in this car at all anyomre. I feel like the engine can give out at anytime without warning.

- Torrance, CA, USA

problem #128

Feb 132021

Soul

  • 82,000 miles
Vehicle stopped having any power and began sputtering on interstate 79 North of pittsburgh. Driver managed to pull off onto an exit ramp and off the exit ramp (North) on the portersville/prospect exit before it shut off entirely and the engine would not roll over or start. No warning lights came on in the vehicle at all until it was stopped. Car was towed from it's location to acm motorsports in titusville pa. Mechanic determined that the starter was bad and when the engine was drained of oil, there was less than a quart of oil in it. Oil checked previously (within a week of incident) showed that 3 quarts of oil was in the vehicle. The engine had blown up and was not repairable and needed replaced. Vehicle was at approximately 82,000 miles.

- Titusville, PA, USA

problem #127

Feb 122021

Soul

  • 100,000 miles
Driving to work at 60 mph car felt like cat converter malfunctioned. Pulled over immediately and by the time I put my car in park smoke was billowing out of engine compartment with in 5 mins front of my car was fully engulfed

- Irmo, SC, USA

problem #126

Dec 092020

Soul

  • 99,000 miles
While driving sometime the car seem to lose speed and after a while it's picks back up.. my engine light come on sometime.. I took it to dealership it reads a code of 420 catalytic converter.. it's have decrease in speed..

- Covington, GA, USA

problem #125

Jan 292021

Soul

  • 105,000 miles
The contact owns a 2016 Kia Soul. The contact stated that the vehicle would not start. The contact stated that the check engine warning light was illuminated. The vehicle was towed to the local dealer steve landers Kia (201 colonel glenn plaza loop, little rock, ar 72210, (501) 404-4268) where it was diagnosed with needing the engine to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and informed the contact that they would get in contact with the dealer, which was still pending. The failure mileage was approximately 105,000.

- Mabelbale, AR, USA

problem #124

Feb 022021

Soul

  • 51,000 miles
Threw rod threw engine was driving pulled out of parking pop noise oil antifreeze everywhere

- Indianola, IA, USA

problem #123

Jan 282021

Soul

  • 62,690 miles
In August of 2020 car was not wanting to accelerate, when making a turn vehicle would start going and then lose momentum followed by a rapid take off in December took vehicle in for software update to trigger a limp mode per Kia, at this time advised them of the car burning 2-3 quarts of oil in between 3000 mile oil changes. January 28th 2021 while driving on freeway the vehicle lost all power and shut completely off. Vehicle came on after a few seconds and advised there was a possible engine condition and to contact Kia. Vehicle came back on and was towed to dealership. Dealership stated there were no codes and after reaching out to Kia the vehicle was released with no changes.

- Warren, MI, USA

problem #122

Jan 012021

Soul

  • 86,000 miles
Engine noise.uses 1 quart of oil every 1000 miles

- Bristol, IN, USA

problem #121

Feb 012021

Soul

  • 19,817 miles
As I was pulling out to go to work, I noticed the RPM indicator went up to 51000 RPM.I had not had this issue before.the car only had 18000 miles on it when I bought it. It has 19500 miles now.I was on the major highway in austin Texas and couldn't go after than 50 mph.I almost got hit driving.in the past, I had my Kia sportage repaired without issue. I am going to the Kia service center in the am. I will everyone know the outcome

- Austin, TX, USA

problem #120

Jan 292021

Soul

  • 80,000 miles
Car caught on fire. There was no accident involved. It started smoking and seconds later caught on fire. My son was driving on a city street, the car started smoking, he turned into a parking lot, got out of the car and the car caught on fire.

- Pembroke Pines, FL, USA

problem #119

Jul 302019

Soul

  • 79,000 miles
The contact owns a 2016 Kia Soul. The contact received notification of NHTSA campaign number: 20V389000 (power train, electrical system). The contact received a courtesy service and software update. After leaving the dealer and while driving at 50 mph, the vehicle stalled without warning. The contact pulled over the side of the roadway and waited for approximately to restart the vehicle. The vehicle restarted however, while driving, the vehicle hesitated and failed to exceed 40 mph. The vehicle was taken to oakland Kia (2500 webster St, oakland, ca 94612, (888)871-7024) where the vehicle was diagnosed and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and deemed the vehicle unsafe to drive. The manufacturer provided the contact with a case number. The failure mileage was approximately 79,000.

- Berkeley, CA, USA

problem #118

Jan 252021

Soul

  • 60,000 miles
First, a couple of weeks ago my check engine light comes on and my engine temperature gauge stops working properly. It starts taking about 15 minutes for my engine temperature gauge to show the engine is warmed up. After about two days the engine light goes off by itself. So I finally get an appointment at the Kia dealership today. They say they need to put an updated program into my Kia Soul's computer..that seemed to fix the issue according to the dealership. I drive away go to a store when I come out of the store and get back into my car and pull out of the parking spot my cars check engine light comes on again. I take it to auto zone to get the code read. This time the code is P0420. I call the dealership 800-995-4203 and the service associate marty tells me to bring my Kia Soul back to the dealership. When I get there he says they are now going to charge me $109.95 an hour to diagnose what is wrong with my car. At this time I am in the waiting room feeling like I'm being taken advantage of by these people but I have no other option and I don't have anyway of knowing what, if anything, is actually wrong with my car. Not to mention all this happens between 59000 and 60000 miles on my car and the warranty expired at 60000 miles.

- Danville, VA, USA

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