The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil. The vehicle was consuming one quart of oil per 3,000 miles. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was notified of several trouble codes. The vehicle was taken to the local dealer and an oil change service was performed; however, the vehicle was not diagnosed or repaired. The contact was concerned that the dealer was adding too much oil to the vehicle. Additionally, the contact was concerned about being stranded. The manufacturer was not contacted. The approximate failure mileage was 89,000. The dealer stated they would replace the engine but the contact had to replace the catalytic converter.

- El Paso, TX, USA

The contact owns a 2016 Kia Soul. The contact stated that while driving at approximately 50 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was unable to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the engine seized and needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine cooling). The approximate failure mileage was 111,000.

- Lawton, OK, USA

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact then discovered that her vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact called a dealer and scheduled an appointment to have the vehicle serviced. A few days after the appointment was made, the vehicle shut-off without warning while driving at 45 MPH. The contact was able to restart the vehicle; however, the vehicle would not accelerate or shift out of first gear. The contact called the dealer and she was instructed to bring in the vehicle to have the recall service. A few days later, the contact was informed by the dealer that the resonator had become defective and was not covered under the recall; therefore, she had to pay for the resonator replacement. The manufacturer was also notified of the failure and agreed with the diagnostic result from the dealer. The vehicle remained in the possession of the dealer and was not yet repaired. The failure mileage was approximately 99,000.

- Charleston, SC, USA