10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 80,897 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2016 Kia Soul. The contact stated while driving 55 mph and attempting to accelerate to pass a semi-truck in the left lane, the vehicle failed to accelerate. The contact stated that the overheating warning light was illuminated. The contact exited the highway and parked on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The contact towed the vehicle to her residence. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 112,187.
- Gold Hill, OR, USA
The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the contact noticed that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the vehicle was serviced under NHTSA campaign number: 19V120000 (Engine, Engine, and Engine Cooling). Upon retrieving the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with the catalytic converter needing to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact back to the dealer. The failure mileage was approximately 128,500.
- New Iberia, LA, USA
The contact owns a 2016 Kia Soul. While driving approximately 25 mph, a knocking sound was heard from the engine compartment and the vehicle lost power. The vehicle was driven to gerald Kia of naperville (1661 Aurora ave, naperville, il 60540) where it was determined that the catalytic converter failed and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 95,000.
- North Aurora, IL, USA
- Pueblo, CO, USA