The contact owns a 2016 Kia Soul. The contact stated that it took approximately 20-25 minutes to refuel the vehicle because the nozzle would frequently stop pumping gas. Additionally, the contact stated while driving approximately 45-50 MPH, the vehicle started to hesitate. The check engine warning light illuminated. The vehicle was taken to the local Pep Boys who diagnosed that the catalytic converter had failed and informed the contact that her VIN was included in a recall that was associated to the failure. The vehicle was taken to the dealer and the catalytic converter was replaced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that after the vehicle was repaired, she was able to pump gasoline into the vehicle with no issues. The contact stated that eight months after the repair, the check engine warning light illuminated while driving. The vehicle was taken to the Pep Boys who informed the contact that the failure was associated with the catalytic converter. The vehicle was taken back to the dealer who diagnosed that the catalytic converter needed to be repaired and an appointment was scheduled. The contact stated that upon returning to the dealer for the vehicle repair, the dealer informed the contact that the catalytic converter would not be repaired; however, the Catalytic Overheating Protection Engine Control Unit logic software would be updated. The contact stated that the vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer who informed the contact that the catalytic converter needed to be repaired and she would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not reach a representative at the dealer. A case was opened. The failure mileage was approximately 156,000.

- Lithonia, GA, USA

Catalytic converters are plugged. Vehicle slowed down. Unable to keep speed up on highway.

- Valparaiso, IN, USA

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 30 MPH, the vehicle inadvertently decelerated to 20 MPH. The contact stated that the vehicle failed to exceed 20 MPH while driving uphill. Additionally, the vehicle was overheating. The check engine and oil level warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with the catalytic converter needing to be replaced. The vehicle was repaired. The independent mechanic informed the contact of an unknown recall and suggested that the vehicle be taken to an authorized dealer for repair. The contact took the vehicle to the dealer who performed a multi-point inspection and software update however, no parts were replaced. The contact stated that the failure returned and that the vehicle was overheating with the check engine and oil warning lights illuminated. The manufacturer had not been informed of the failure. The failure mileage was approximately 112,633.

- Cincinnati, OH, USA

Catalytic converter failed after only ba few years, other VINS of the same year were recalled for this already

- Seville, OH, USA

Driving along on highway, the vehicle struggles to go uphill. Loses acceleration and have difficulty revving to next gear. Brought the vehicle to dealer. Dealer states the catalytic converter is clogged. This is the third time in three years that this has happen. First time, I paid full price to replace because vehicle was out of its warranty. Second time, Kia did a good-faith repair, replaced catalytic for free. Now it is happening again. Oil consumption is high. Would have to top off oil after two gas fill-ups. The vehicle is regularly maintain with oil and filter changes. I seen many posts of owners with same vehicle having the same issues. Kia dealer wants to charge $2600 to replace converter. They also suggests an oil consumption test that will cost around $500+. Never have any warnings that the oil is low. If I was not diligent in checking my oil levels, I could be driving the vehicle with no oil and potentially damaging the engine or worse a fire will break out. This vehicle needs to be recalled.

- Ashburn, VA, USA

My vehicle has a check engine light on. In an attempt to repair the code was identified as a catalytic converter failure. My engine is burning oil excessively now. The costs are far beyond my means to repair despite meticulous maintenance.

- Rootstown, OH, USA

The contact owns a 2016 Kia Soul. The contact stated while driving 55 mph, the contact slowed down then merged into another lane when the vehicle decelerated inadvertently and would not accelerate above 2 mph. Another vehicle crashed into the middle of the front and rear passenger-??s side door frames of the vehicle, which caused the doors to not be able to open. No medical attention was received. A police report was filed. The vehicle was taken to the dealer and diagnosed that the catalytic converter was clogged. The vehicle was not repaired. The vehicle was then taken to another dealer Spradley Kia (2145 HWY 50 West, Pueblo, CO 81008) and a product improvement campaign and ECU software update was performed however, the failure recurred. The contact was made aware that the VIN was included in NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the dealer Spradley Kia did not perform the recall repair. The manufacturer was made aware of the failure but informed the contact that previous vehicle owner had not taken the vehicle in for the recall repair. The manufacturer offered no further assistance. The failure mileage was 122,698.

- Pueblo, CO, USA

The contact owns a 2016 Kia Soul. The contact stated while driving 55 mph and attempting to accelerate to pass a semi-truck in the left lane, the vehicle failed to accelerate. The contact stated that the overheating warning light was illuminated. The contact exited the highway and parked on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The contact towed the vehicle to her residence. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 112,187.

- Gold Hill, OR, USA

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the contact noticed that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the vehicle was serviced under NHTSA campaign number: 19V120000 (Engine, Engine, and Engine Cooling). Upon retrieving the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with the catalytic converter needing to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact back to the dealer. The failure mileage was approximately 128,500.

- New Iberia, LA, USA

The contact owns a 2016 Kia Soul. While driving approximately 25 mph, a knocking sound was heard from the engine compartment and the vehicle lost power. The vehicle was driven to gerald Kia of naperville (1661 Aurora ave, naperville, il 60540) where it was determined that the catalytic converter failed and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 95,000.

- North Aurora, IL, USA