I have not had a safety failure yet, just to clarify. I bought the car certified in October. It revs up to 2,500 - 3,000 upon startup, loud enough for a neighbor to come over and tell me to get it checked out. It hard-idles and shudders when it's stopped. I'm very concerned about it being unreliable, but more worried about it being unsafe with the revving. After three visits to the dealership for these issues, I'm told it's due to a bad software update from before I bought the car. They can't/won't tell me details on the update, but say that I'm lucky my car is still running because it put a lot of cars "out of commission". because it's still running, the dealership and manufacturer are refusing to help me (no fix is available, and they've refused a refund or replacement). I just need a safe and reliable car. I refuse to simply trade it in and pass the problem along to someone else. Kia did not disclose the software issue in advance and isn't backing their product. I wonder how many other people have been affected.

- Kingwood, WV, USA

Vehicle occasionally hesitates when accelerating, delaying forward motion for a couple seconds. This can be very dangerous when accelerating from stop or when turning either direction. This has ben reported to dealer since we bought it new and they are unable to duplicate it or find any problem. We had a 2015 Kia Soul & traded it because it did it even more often than this one. We thought it was just that one car, but this one does it too but not quite as often. It did it again 3 times yesterday, but may not do it for weeks at a time so very difficult to diagnose. I have read on several forums that other owners are having the same problem. It happens after stopping, like at a stop sign, or more often when turning either direction after we have been driving. I has almost caused us to have an accident several times, either rear-ended or broadsided while turning.

- Phelan, CA, USA

August 28, 2020 I recieved a letter from Kia corporate headquarters stating a recall on a 2014 - 2016 Kia Soul conducting software update on engine to protect the engine. Got that completed and several weeks later went back to the Kia dealership for an oil change, was asked did I give a good review for Kia and the guy appeared upsset, anywho after that oil change my Kia started to run slow and would not accerate to the normal speed or seems to stop. Ask a mechanic and said it sounds likke the catalytic converter. I look up information on Kia and there is a recall for catalytic converter, however, the dealership is checking for other things. How do I protect my car?

- Corona, CA, USA

Had to replace catalytic converter at 80100 miles even after recall work had been satisfied

- New Albany, IN, USA

Catilac converter. Kia refused to fix says not a recall. But 2017 Kia manufacturing says it's a recall and now my check engine light appears and that needs to be fixed

- Los Angeles, CA, USA

While driving down the road the car loses power and the engine stalls out. No check engine lights come on and the engine stalls and then stops running. After further inspection, the catalytic converters has been clogged and is not functioning correctly.

- Pacific, MO, USA

Was driving on the freeway and just lost engine pressure and the light came on and engine died. Popped the hood and saw oil all on the passenger side of the motor. Towed it to the dealer and they said it was the engine and its not covered. Saw the recall god them about it and they did nothing but tell me the cost.

- Detroit, MI, USA

I lost control of my car last year and crashed into a tree. I ended up in the hospital with a broken sternum. My steering was weird right before I crashed.

- Lexington, KY, USA

When my car sits for hours and you crank it and drive it and come to your first complete stop while still in drive my car will surge like its going to take off. I have taken it to Kia 5 times and they never find anything wrong with it. I took it to have another shop look at it and said my converter was stopped up and had to take it back to Kia for warranty work. Got to Kia and they found nothing wrong again but my car is still doing this! it even has smoke come out of the tail pipe when passing someone every now and then! another problem I am having is with my sunroof, it will open but not close all the way and they are refusing to replace anything on it til the motor goes all they way out but I am having to manually close it so I am basically paying more for a car that I can not use the features on!

- Gordon, AL, USA

I have a 2016. Kia. Soul with constant problems I now have a catalog converter problems and want to know if its on recall because. I have had this vehicle less than 3 years and constant service checks. My service engine light is on and when. I took it to service they ran a check and. I was told it was a catalog converter and its expensive hi know people with. Kiss from 2015 and up and never had any trouble 91st all 18th their carbs. Is the. Kia I am driving a flooded out auto from a different city. I am on a fixed income and can't continue to afford to pay for service especially on a sort of new auto.

- Detroit, MI, USA

I have a Kia Soul ev because this is the battery that decreases the number of kilometers per day by day I think the battery has a problem

- Irbid, AZ, USA

85K miles 2016 Kia Soul. Turning from a stop into slow oncoming side street traffic, loss of acceleration power. Rpms to 4, slight rev, but no power. Could not go over 20 or so mph. Slight low rattle when pulled over (within 2 blocks of issue). Oil light flicker. Ran 'fix'd' diagnostic. Nothing. Drive slowly 4 or so more miles to destination. Oil light flickered upon arrival. Ran diagnostic again after parking. Camshaft position timing sensor pulls up. Checked oil. Low. Filled oil. Next morning drive 1 more mile to aaa approved shop. They do not mention camshaft sensor. They say oil pressure low even with oil, engine about to seize up. Knocking sound loud after their assessment and however long they drove it. I looked online and saw several mentions of Kia Souls with less mileage and same problem - loss power. Engine quitting. No check engine light ever came on. Oil light only flickered when parking, and car was topped with oil within 4 or so miles of this. No oil leaks evident. Car was up to date on maintenance and oil changes at recommended schedule.

- Stafford, VA, USA

I was getting dinner, and I admit that I pulled out rather swiftly and punched the gas, cause people in my area are very aggressive, however having the engine stall, should not have happened, or should I say my engine took a turn for the worst and stopped working for good.so here I was stalled in the middle of a busy hwy and people were honking and going around me.this was not a spot where I could just pull over.so I pushed the car to the next perking lot.I almost got hit initially and almost broke both my ankles trying to push this over sized toy vehicle.towed it to the shop and I got a $6000 bill for a clunked engine.now, prior to all this I didn't do many oil changes, however, how could I when the oil kept burning up.this always puzzled me as to why I kept having to put oil in it, with no visible oil leaks.I think that this engine also had a problem similar to the 192vwhatever engine.I think I had 130,000 miles on this vehicle, but I had no other problems with it.it may have had a lot of where and tear on it, but it should never have done this much damage.I think the, "NHTSA" should do some investigating on this and I will get to the bottom of this for everyone that had this problem.

- Lilburn, GA, USA

I had 2 recalls carried to university Kia, huntsville Alabama. Days later the car broke down had to have it towed back to said dealer to find out original service coordinator was fired told he was not performing recalls. My car has been back at dealer for 8 days now not fixed was told converter was stopped up and computer had not been upgraded. Leaving us with no transportation to get back and forth to work. Need help!! please

- Hayden, AL, USA

3/19/2019 vehicle was taken in for loss of power, was told catalytic convertor needed replacing, it was replaced and vehicle was fixed 8/5/2019 vehicle was taken in for loss of power and shifting, was told catalytic convertor needed replacing. There are recalls on 1.6 engine but not 2.0 engine, as I was told, so 4.5 months later I an having to replace the convertor again. Spoke w/Kia seems to be a run around, keep telling me it take 2 - 3 bus days, as of this its been 6 days

- Irving, TX, USA

My Kia Soul was sold to me without alerting me to a safety recall. A manager at my local dealership said they've known about the recall for "some time" now. They can't get my car in to be serviced and will not provide a loaner. Although NHTSA warns the specific harm to the catalytic converter, engine, pistons and possibly harm to myself and others I have been told to continue driving it. I do not want to drive it because of the warning and they continue telling me to just drive it until they can get it in. I feel like this dealership is not concerned with safety of myself and anyone else who may be in the car. NHTSA has said on their website that Kia notified "them" so why aren't they helping their customers?

- Battle Creek, MI, USA

I got a recall notice (NHTSA recall#19V120). Before I could get it looked at and corrected, I had a problem with the car. I was on an interchange between highways and the car would barely move. I had it towed to the Kia dealer I bought it from. The service advisor called the next day and told me my catalytic converter was totally plugged up. It says in my recall notice that a malfunction indicator lamp "may: Illuminate. My mil did not illuminate. And because of this and the "computer " showed no code that they wouldn't cover it under the recall. Now I am very irritated. I don't care that my mil lamp wasn't illuminated, I don't care that it didn't show a code, it says right on my recall notice that they will upgrade my cop ECU logic to prevent overheating of the catalytic converter. Evidently the damage to my converter was done before I could have the upgrade done. Now the device advisor told me that the computer showed no codes, so I'm curious how they new it was tha catalytic converter. I would say that there is either a problem with the computer system or Kia is running some kind of a scam. The service advisor told me it would cost me over 1200 dollars plus the tow bill to fix the car, total of 1400 + dollars. I don't think it's right that I have to pay for a consumer safety recall. If I would have been on the highway doing 70 mph when this happened my wife and I could have easily been killed. I thank god this didn't happen..I talked to the service advisor and he told me that the computer showed absolutely no codes at all. According to that my car should be running fine, but it is not. Something is wrong in the computer system to not show anything and my converter is plugged. This just is not right. I would appreciate some action on this issue. I have a case number through Kia for this issue. Case number IS13177167. They said they could do nothing about it.

- Cedar Springs, MI, USA

Got letter (4/12/2019) stating that there is a recall on the catalytic converter did as instructed and put it in the computer. Nothing. Called them twice still nothing. Case no. 13166847.that 's all we got

- Selinsgrove, PA, USA

There is a known issue with the catalytic converter getting damaged by exhaust heat and it is still not on an open recall. My car VIN is supposedly not affected by the issue, but I just had to have the catalytic converter and O2 sensor replaced for this issue. They know this problem can cause fire or severe engine damage if left unchecked. I can provide the repair ticket if needed.

- Fort Lauderdale, FL, USA

While trying to drive up a snow covered road I had smoke start coming into the cabin of my vehicle. I was going to pull into a gas station when someone came running over and stated that the underside of my car was on fire. The fire was extinguished and then my car was pulled off the road. It was towed to a local garage where my insurance agent went to look at it. The oil was so low that they wouldn't check it until it received an oil change. Once that was performed they were still unable to determine what caused the fire. They then had me tow it to a Kia dealership. It has been at the dealership for over a month and they have determined that it is not a warranty issue. When I inquired as to what was wrong with the car they informed me that it would be $110 dollars to diagnose the vehicle. They finally went over the vehicle, but still no answers to why my vehicle caught fire and if it could possibly happen again.

- New Cumberland, WV, USA