I stopped at stop sign and the car shut off and made a ding sound but radio never disconnected. Not the usual shut off this was different. Then it started but it made an unusual ding sound. Plus, sounds like the transmission is dragging it was a recall and I took the car back for maintenance and now it's doing same thing again plus this time it was whining for about 10 seconds while I was driving.

- Rock Hill, SC, USA

While exiting freeway, transmission failed to shift out of 5th gear (automatic transmission). After stopping at light, car failed to shift out of 5th gear. Pulled off road started and stopped car (hoping to reset transmission) tried to engage sport mode to manually shift and transmission indicated 5th gear and would not shift. Turned engine off and on again, shifted out of sport mode. Transmission seemed to engage into lower gear, but shifted back into 5th gear while climbing hill. Turned engine off and on again, pushed accelerator to the floor, transmission revved and managed to make it to the top of hill. Went through 2 stop lights and 1 stop sign (while watching for cross traffic). This was at 11:00pm with no traffic present. Pulled car into carport parking space. Again turned car off and on and was able to put into reverse and then drive with transmission engaging correctly. Very frightening! route from freeway to home is not a very safe area at night to just stop and wait for assistance.

- Seattle, WA, USA

The contact owns a 2020 Kia Soul. The contact stated that after stopping, the vehicle shifter was switched from reverse to the park position. While the driver was exiting, the vehicle erroneously drove forward and crashed into the carport poll. During the incident the contact was injured while attempting to reenter the vehicle and sustained bruising to the body and a right arm injury which required medical attention. A police was report was taken at the scene. The local dealer Kia of sandusky location 7515 Milan rd, sandusky, oh 44870 was notified of the incident. The manufacturer was not notified. The failure mileage was 3,000.

- Sandusky, OH, USA

When I was in the middle of driving on a back road in doswell, va, after making a turn, the RPM meter shot up to 4,000 but I was only going 15 mph. As I tried accelerating the RPM meter kept shooting up even higher than necessary and the engine was making a very loud noise like I was driving 85 mph. I had the car towed and taken to Kia where they said they have to replace the entire transmission. I bought this car two months ago and it only has 1,900 miles. It has been in the shop for a week now and Kia has been very unhelpful in this process and have been very poor with communication about my vehicle. When I called this morning, the technician said he currently has 20 more Kia Souls in the shop that need new transmissions and he doesn't know when I'll have my car back. I don't plan on buying from Kia in the future.

- Henrico, VA, USA

2020 Kia Soul purchased in March of 2020. Vehicle started to develop a mild "ticking" noise from the engine compartment that progressively became worse and worse at the end of October 2020. On 10/11/2020, the vehicle developed a considerable grinding/clicking noise from the engine compartment, but was still drivable. We were stopped at a stoplight that afternoon when the vehicle attempted to lurch forward, but was stopped by the brakes being applied. The vehicle made a screeching noise very briefly, and died. Vehicle was not able to be restarted, and had to be pushed to a parking lot. On attempting to restart the vehicle a few minutes later, the engine turned over, made some very considerable grinding noises and shut off again. All dash indicator lights were illuminated. Kia roadside towed to a dealership, and I have not heard from them at all. I have called 2-3 times, and was only told today by a secretary that it appeared the vehicle needs a whole new motor. I still have not been directly communicated with by the service advisor. Had this failure occurred on the freeway at speeds, the end result could have been very different.

- Fort Worth, TX, USA

This 2020 Kia Soul has a cvt transmission. It has now failed twice with only 1400 or so miles on the car. The first failure occurred on the highway, approximately 100 miles from our home. The second occurred on streets by my house, directly by a school in a school zone. The car failed to drive multiple times, and the transmission failed. This is an unsafe vehicle and Kia will not even speak with me. The dealership will not assist either. The car was in the shop for 14 days, with only a loaner for 7, and now it is dead a short time later. This vehicle is unsafe to be driven. It was purchased new.

- Spring, TX, USA

The contact owns a 2020 Kia Soul. The contact stated while driving at 55 mph, the engine revved up and decelerated to 3 mph and stalled without warning. The contact and vehicle occupant struck the dashboard however, there were no reported injuries. The vehicle was towed to fuccillo Kia of greece (4321 w ridge rd, rochester, NY 14626, (585) 720-8000) to be diagnosed. The contact was informed that there was metal shavings inside of the transmission. The vehicle was repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 2,300. The VIN was not available.

- Hamlin, NY, USA

Traveling on garden state pkwy about 70 mph. Could feel the car "bucking". then the engine suddenly raced and revved to highest level.was able to pull off the road and turned engine off. Started but wouldn't go into gear. Restarted and was able to drive home. Kia had vehicle towed to the dealer. Have been told full transmission replacement necessary.

- Ocean City, NJ, USA

I went to start the vehicle up on March 2, 2020. I turned the ignition, car turned on and started to violently shake the entire vehicle. I turned it off, check oil level (it's a new vehicle and just had an oil change) oil level was good. I turned it on again, car went to 1.5 rpms, then died (0rpms). I took the key out, waited a while, and started it back up again. Turned on just fine, but this time with the check engine light on. Had Kia road side service tow it the following morning to hanlees in davis. I haven't been given much information as to what was wrong with the car. After 2 weeks of them trying to figure out what was going on, I got a call saying that Kia has authorized to drop a whole new engine in the vehicle and my car would be ready in a week. I called today, March 19, and they still haven't received the engine, so I'm still without a vehicle. I am moving across the us in a week from now, and have to cancel the move because my car is still not ready and the dealership will not ship my vehicle once it is finished. It has been almost a month, and I'm stuck in this lease for another 3.5 years.

- Woodland, CA, USA

Traveling on interstate 75mph, rpms started jumping up & down by 500 and a 10 minutes later the vehicle shifted down to second gear. This thrust us forward due to drastic loss of speed and the engine sounded like it was going to blow since the tachometer was red-lined at max rpms on the dial. I had to immediately cut out of my lane to avoid being rear-ended. The vehicle would not come out out of first gear after it shifted down to that. I had to drive to the next exit at 15 mph and went to a gas station. There I restarted the vehicle and drove around the parking lot and it would not come out of first gear. Had to have the vehicle towed to Kia and they called the next day to indicate it needed a new transmission. The vehicle had 4900 miles on it and I had bought it brand new. If the roads were slick or a vehicle was immediately behind us or we were attempting to pass another vehicle, this could have resulted in serious injury or death due to it dropping gear and causing us to rapidly lose speed while traveling on the interstate.

- Fishers, IN, USA

On February 27th 2020 I was heading to gainesville for surgery. Wow I had the cruise control on the RPM gauge started flipping. When I took it off cruise control the engine gear down and I could not get compression. My roadside service tow the vehicle to lake city Kia where it is setting right now awaiting a transmission replacement. I have two more trips to gainesville. I'm a veteran and I'm service. Of the gainesville va hospital. I'm in a rental right now until the car is fixed. My vehicle only had 18155 mi on it. What can be done?

- Crawfordville, FL, USA

Over the course of a week, I noticed the RPM fluttering on my dashboard. At first I thought nothing of this because it did not occur all of the time. However, it became increasingly more persistent. So I made an appointment with the dealership to see what the issue was, and I did not think that it was going to be a detrimental issue. I was on my way to an appointment an hour away from where I live, and I was on the highway going 65 mph. All of a sudden, the vehicle would not allow me to accelerate any longer. In fact, the mph decreased significantly until I was going 45 mph on the highway, which is a hazard in itself. Fortunately, there was a wide shoulder to my right, where I pulled off of the highway for safety. I tried to accelerate a little bit on the shoulder, but it continued to decline until it would not move at all. This was an extremely stressful situation due to being on the side of a busy highway where I could have easily been hit by a distracted driver and been killed. I called aaa, and waited on the side of the road for 30 minutes to be picked up so I could have my care towed to the dealership.

- Fredericksburg, VA, USA

Rpms kept increasing to the red line for no apparent reason while driving on the highway. The vehicle would jerk and not have acceleration at higher speeds, the transmission would slip. The transmission would not always engage when accelerating from a stopped position, or when it did it would feel like the vehicle would drag as if something very heavy was tethered to it. At the same time the rpms would increase and decrease wildly without touching the accelerator. The vehicle was returned to the dealer who diagnosed "transmission slipping at higher rpms. Internal issue in the transmission. Per tech case #...' was authorized to replace the transmission assembly"

- Plymouth Meeting, PA, USA

Bought the car 2-11 with 1200 miles on it drove it for 8 days then on 2-19 it started jumping and jerking and making some really bad sounds. On 2-21 it was so bad that I had it towed to battleground Kia because I was scared to drive it, they had it for 3 days and then on 2-24 called me to come get the car because they found nothing wrong with it. I had the car 1 day it started acting up again and then on 2-26 it was so bad that I drove it back to battleground Kia and made a mechanic drive the car with me in it, because I was scared to death to drive it anymore so we made it all of 1 block then he turned around and headed back to the shop. We came up on a 4 way stop and he gave it gas to go and the RPM's went to 6000 and the car did not go at all, then he gave it more gas and it started jumping and jerking and knocking so bad that when we got back to the dealership he immediately said the transmission has serious issues and put in the paper work to have a new transmission put in. We both decided that driving the car the way it was was very dangerous and not safe at all. There is a serious issue with the ivt transmission that Kia needs to recall, just hope the replacement transmission is not the same. At this point I'm in a rental car provided by Kia while I await my fate.

- Greensboro, NC, USA

I noticed my car was accelerating differently and seemed to not be shifting right. I called the service department and they advised me to put fuel cleaner in it. I did so as advised. A few days later I was making a turn across a highway and my car revved up really high and then died in the middle of the lane of oncoming traffic. The car started back up and we got it out of the road but it was not running right. The next day we got it in the shop and they told us it needed a whole new transmission. The car has less than 17,000 miles on it and it has been nearly a month in the shop.

- Somerset, KY, USA

Car is on second complete transmission failure at 10,500 miles. 1st failure at 10,000 miles. Transmission locked up in busy intersection coming off major interstate. Kia dealer informed me it needed complete new transmission. Dealer had unit for over 2 months. I had it back 5 days from dealer repair and transmission locked up on my again in middle of road pulling out from stop sign with oncoming traffic coming towards me. It seems to happen after 45 min to hr of driving when transmission gets hot. Today I am meeting with dealer to buy unit back. I feel this car is dangerous and these transmission failures are a huge safety concen that needs to be looked into and cars need to be recalled before there is serious injury or loss of life.

- Dalton, GA, USA

On December 30 my Kia Soul began acting as it was cutting out and it was using a lot of fuel the RPM would shoot up a tad bit finally the RPM red lined and the car stopped moving on the freeway going 70 mph. We safely exited and made it to the nearest dealership which luckily was only about 3 miles away. Had 17607 miles on the car they kept my car from 12/30/2019 to 1/31/2020 while replacing the transmission. I had my car back for 2 weeks and today 2/15/2020 the car began losing power and had difficulty maintaining speed I stopped at a traffic light and when I went to pull away the car did not drive anymore. I shifted into park when it made a loud bang as you would here if you parked on a incline and put a car into gear only 3 times as loud. I was able to get to a parking lot and call for a tow at 5.45 am roadside assistance sent a tow company 2 hours away from me and its now 3:18 pm and my car has yet to be towed to my local Kia dealer. Car now has 17801 miles on it. Wounder how long they will have it this time. Would really like to see about lemon law. The car at this point has proved it is unreliable very disappointing as I really love this car but need dependability.. manufacturer date was 3/19

- Newark, OH, USA

On 12 Feb 2020, I was driving on hwy 75S in ga and lost all acceleration to the vehicle while surrounded by traffic. I was able to push the accelerator to the floorboard and had 0 rpms. Pulled over and restarted the car it ran fine until I got off at my exit and started at a red light again no acceleration 0 rpms held my foot on the floorboard and it finally started to accelerate after about a minute. Took the car to the sons Kia dealership in mcdonough. Dropped the car off had a diagnostic ran and was told they were unable to replicate the issue. Immediately called Kia hq to report the issue. Guess I'll drive it till it fails completely.

- Covington, GA, USA

The date listed below is the day I took my Kia Soul in for the 2nd time for surging and jerking. I found out the 3rd of February this past Monday it has a bad transmission and needs replaced. They originally wanted to send me home yet again after this problem until my dad stepped in and told them to figure the problem out and just doing some "adjustment " to the engine and transmission isn't goi ng to fix the actual problem. My car has been in the shop 3 times now and I've had a loaner in total of 10 days split between all the issues with my "new" car. I bought this car because I loved it and now I cant stand it thinking I might get stranded with my kids somewhere in the cold. I want my money back or a new car. This is the 2nd time I'm posting a problem on here the first time was because of the radio going in and out of a black screen and freezing. I took it in for that and all they did was again hit a reset button and showed me how to reset it myself so I dont have to being it in again for the same issue. Sorry but it's not my job to fix this issue I wasnt happy with that statement either. And now the transmission issue in twice for that and not to mention all the lies I've caught the dealership saying to me. I've done my research and know people in the industry I dont take being lied to for easily when I'm spending over 25 grand on something. I have videos to prove what was going on since they were saying it wouldn't repeat the problem but I'm not able to attach them here.

- Geneseo, IL, USA

I bought a 2020 Kia Soul S Aug 30 2020 December 23, 2020 I found out my transmission needed replacing 5600 miles on car. Dealer said it would be 2 to 3 months as they are on back order. They gave me a loaner, checked into lemon laws, called Kia of America a week later complaining about the amount of time it was going to take to get fixed, the next week I got a call from Kia of America saying my car would be done the next day as it was. The odd thing is Kia of a offered me a goodwill offer for my inconvenience. I am debating whether to accept it or not as there are legal papers attached to it. I am just hoping the new transmission holds up with no other issues. Otherwise I really like the car.

- Blaine, WA, USA