Cause Unknown. I was driving my Kia Soul at 35-38 mph on a busy city street. The engine suddenly and completely shut off. I had it towed out to the Kia place ( 2 pm.), checked it in and left. That was about the a couple of days before I received my recall notice letter. I have not been able to find out anything about my car in about 3 or so weeks. All I am told is that it is being diagnosed. ( I did have a service guy snap at me that " when they finished, they would call and ask me what I wanted to do about the car".)

- Memphis , TN, USA

The contact owns a 2020 Kia Soul. The contact stated that while operating the vehicle, a fluttering sound was present coming from the engine compartment and the vehicle would drive very poorly and occasionally stalled. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The contact was later informed that the vehicle was included in NHTSA campaign number 21V259000 (Engine) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part for the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect. The failure mileage was 21,000.

- Southborough, MA, USA

The contact owns a 2020 Kia Soul. The contact stated while driving approximately 70 mph, the vehicle loss motive power and stalled without warning. After restarting the vehicle, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer several times and the battery, spark plugs, and ignition coils were replaced however, the failure recurred. The manufacturer was notified of the failure. The contact was informed that the Vin was included in the NHTSA campaign number: 21V259000 (Engine). The failure mileage was 14,750.

- Hermitgage, TN, USA

My car has been at Classic Kia in Beaumont TX with the exception of 2 days since May 5. It stalled and died repeatedly. They said they fixed it and I picked it up may 19th. It died 20 miles down the road and warning light came back on...service engine soon. I returned it to them May 21 and they still have it. They say metal shavings are in the oil. I am hamstrung without a car. I don't think they have mechanics that know how to fix it. I called Kia Corp. June 7. They said they'd call Classic Kia and call me back. They have still not called me back. Please help me. Nobody should take two months to repair factory recalls!

- Warren, TX, USA

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA campaign number:21V259000 (Engine) however, the part to do the recall was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

- Leesburg, FL, USA

Took the vehicle in for oil consumption issues earlier this year. Kia cooperate stated the consumption was abnormal, but within parameters and would not fix the problem. The recall came out for the oil piston issue and i took the vehicle on for repair. Kia still refuses to fix the oil piston ring issue and oil consumption issue under the recall order. States the issue with the vehicle is abnormal, but passed inspection. The engine does not run correctly, while driving on the road, the engine looses power and has knocking sound. The vehicle still uses oil and Kia refuses to fix under warranty or the recall..

- Somerset, KY, USA

The contact owns a 2020 Kia Soul. The contact stated that while her son was driving approximately 60 mph, the vehicle stalled without warning. There was an abnormal ticking sound detected. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was sludge buildup in the engine from poor maintenance. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was like the failure mentioned in NHTSA campaign number: 21V259000 (Engine). The failure mileage was 22,000. Consumer stated vehicle is not drivable will only drive about a block before it shuts off. Recall repairs for earliest date is August 6, 2021. Mechanic could not perform due to pre-existing damage caused by lack of maintenance and manufacturer would not honor repairs in the recall.

- Mcdonough, GA, USA

Engine shuddering violently, losing power and shutting off around 6500 miles causing loss of power and near accidents. The check engine light came on and remained solid during the duration of the incident. Oil level was found to be around 2.5 quarts low after being observed resting at a healthy level just 1000 miles prior during fluid checks by owner. Vehicle had recently been taken to dealership for first oil, lube and filter visit and inspection around 3500 miles. Following the discovery of oil loss vehicle was promptly taken to dealership where no external leaks were detected and an oil consumption test was started. The consumer stated the Kia oil consumption test disallows for the consumer to check the oil. The consumer would have to drive the vehicle 1,000 miles or until the car shuts off while testing the vehicle.

- Scottdale, GA, USA

My car is experiencing all issues related to recall SC209 yet it has not been recalled. I am now being told by Kia that a 2020 vehicle with 22k miles has a dead engine from missing 2 oil changes. Please advise.

- Mcdonough, GA, USA

Engine burnt oil at 10,000 miles - dealership replaced motor, however now having issues with transmission

- Lakeland, FL, USA

Stopped at stop light, light turned green. Pressed gas and dashboard symbols came on and car died. Tried starting again and it was dead. Pushed it to parking lot and tried to jump it. Didnt jump.. pushed to auto zone. Tested battery it was at 10%. they didn't have a battery. Used a jump box and car started. Was able to drive it home.

- Converse, TX, USA

In May 2020, four months after leasing new car, car stalled while driving it (wheel locked and engine shut down). Luckily only on a residential road and not highway. Car made slight engine sounds, but no dashboard lights indicators at all at any point.. managed to drive car 10 minutes home (it stalled again). Towed car to dealership. Engine (one cylinder) had to be replaced was told put together incorrectly at factory, and that oil was almost completely used up, engine could have exploded. Confirmed could have stalled on highway. Replaced at no charge. Assured transmission fine and safe to drive. Reported to Kia corporate right away and asked that conversation be recorded.. in April 2021 learn of recall for Soul that seems to describe the same issue. Went in for routine maintanence, told that it was a different problem and a different model.

- North Bethesda, MD, USA

The car stalled in traffic while I was at a stop light. I put the car in park, and the engine re-started. The car had 6,595 miles on the odometer, and the first service was due at 7,500 miles. After this stalling incident, in order to prevent this happening again, every time I had to stop after that, at a light or intersection, I put the car in park. The next day, driving at 25 mph on a city street, loud rattling and metallic sounds came from the engine. I checked the oil. There was no trace of oil on the dipstick. I put in 2 quarts of oil, and the dipstick showed the sump was now full. I checked the tailpipe and found a carbon deposit on the inside, indicating the burning of oil. I took the car to the dealership where I bought it - kirby Kia in ventura ca - and they diagnosed a severe engine malfunction with evidence of metal shavings after removing the valve cover, and in the oil filter. They said they needed to replace the engine. They provided me with a complimentary rental car for 10 days, then a loaner, and returned my vehicle to me after 21 days. In the paperwork they gave me on returning my vehicle it states they installed a remanufactured long block engine and intake manifold. At no point in this whole procedure was I asked to consent to the engine being replaced, and I signed no document authorizing this to be done. At the end, I wrote that my signature only indicated my car had been returned to me. No apology was expressed to me by Kia for the major inconvenience the failure of the engine in this new car had caused me, except when I informed the management of the dealership of this fact, they called me to express regret.

- Lompoc, CA, USA

Engine experienced total failure at 14,510 miles. Kia kept vehicle over 60 days and returned vehicle to me with further damage to body

- Monmouth, IL, USA

The contact owns a 2020 Kia Soul. While driving 35 mph, the vehicle stalled with the check engine warning light illuminated. The contact stated that the vehicle was not driving properly. The vehicle was towed to danbury Kia (100A federal rd, danbury, ct 06810, (203) 730-5737) and was diagnosed with engine damage. The vehicle was not repaired. The manufacturer was made aware of the failure however, provided no assistance. The failure mileage was 13,706.

- Yorktown Heights, NY, USA

Bought the car in August of 2019 when the 2020 model was first released. Around 20,000 miles started to experience a heavy stutter in the engine at low rpms. Eventually it progressed over about a week, and the car would die at a stop light/sign. When parked it dies at random, you can hear and feel the engine struggle. If you watch the rpms you can see it visibly fluctuating, between about 500 and 800 RPM's then at random it will bog hard and die. If you kick on the A/C while stopped, you can watch it bog, which about 100-200 rpms is normal then it should idle up again. However it bogs about 500 rpms and will sometimes die. I wanted the alternator, and compressor checked. Took it to kalidy Kia in edmond Oklahoma and they told me multiple times there was nothing wrong with it or that the intake valve was dirty, which at 20,000 miles is ridiculous. Told me I was using bad gas, and still to this day won't look into the problem even under warranty. No telling when it is going to happen.

- Edmond, OK, USA

The engine lights came up and the 2020 Kia Soul lost power. Car top speed was 8 mph. Dealer charged me $137 for repairs.

- Rochester, NY, USA

The car was purchased new from a Kia dealer in June of 2020. In March of 2021, with about 12,300 miles the following happened. Was driving the car not on the freeway and the car stopped in the middle of the street. Before the car stopped, no warning lights were ever displayed. Once the car stopped, I was able to get it restarted and moved it a very short distance where I parked it. After the restart, the engine light and oil light were illuminated. The car stopped again, when restarted, just the oil light illuminated. I parked the car and called Kia road assistance and it was towed to a Kia dealer. I was informed by the dealer today that the car needed a new engine which would be covered under warranty. Expected repair time is at least three weeks as the engine has to be special ordered. I reiterate that not only did no warning lights ever came on until the incident I described. Kia's uvo also sent me regular emails telling the the cars health was perfect! the way that the car just stopped and died while driving could have been very dangerous if I was not on a street with a low speed limit.

- San Diego, CA, USA

The contact owned a 2020 Kia Soul. The contact stated that the check engine light was illuminated. The contact took the vehicle to the dealer (lifetime Kia 4170 us-64, murphy, nc 28906;(828) 835-9200) who diagnosed that the crankshaft had failed however no repair was completed. The contact stated that shortly after that while their son was driving approximately 35 mph, when they heard a pop noise coming from the front end of the vehicle. The vehicle then loss all power and a nearby driver informed the contact that the rear of the vehicle was on fire. The driver coasted to the side of the road and exited the vehicle. The fire then began to grow fairly quickly. The fire department put out the fire and a report was made. The vehicle was towed and deemed totaled. There were no injuries and no medical attention was needed. The contact had spoken to the dealer regarding the fire. The manufacturer was made aware of the failure. The approximate failure mileage was 71,000.

- Blue Ridge, GA, USA

Lifter tapping and burning oil. Took it to Kia of savannah around 2000 miles and they said nothing was wrong with it, even oil was full which I know is incorrect had car checked out by mechanic before I took it there.

- Yulee, FL, USA