While driving this car on the highway, the car shut down leading to severely decreased speed placing my life in danger. The engine was repaired in 2019. Again, on Monday 3/21/2022, while driving on the highway, this car decreased speed and put my life in danger again. This time KIA will not rectify the situation and denies any responsibility for the second engine issue. This vehicle now requires a total engine replacement at the cost of myself. No explanation of what led to the cause of this engine failure was provided. Multiple attempts requesting written explanation of diagnostic findings have not been met. No invoice has been provided at the time of this claim.

- Mountain Top, PA, USA

Unknow I took my kia 2/10/2022 in because the control knob was not working they did not have the part On 2/11/2022 I picked it up. On 2/17/2022 I dropped off my Kia so that the replacement part could be installed. On 2/18/2022 I picked up my vehicle and seen that my knob was fixed be discovered another problem had occurred that was no there before. My check engine light was on. I never left the service area. I informed [XXX] the he contacted (by radio) the mechanic that worked on my Kia. The took the vehicle back to the mechanic and when I got my vehicle back the check engine light was off and if the check engine light came back on to let him know. On Feb 19 the check engine light was back on so I called and left a message for [XXX] to call me back but he never did. Feb 21 I called [XXX] again and left a message for him to call me back. Feb 22.2022 My Husband [XXX] spoke to [XXX], and he then informed him to call Kia Service Center because he [XXX] already had call them about my Kia explaining what the problem was. on Feb 24 I dropped off my Vehicle to Kia Service Center. On Feb 25 [XXX] from Kia Service Center called me to ask me where [XXX] go the part from and what was the part number On Feb 26 I went to Advantage Toyota and spoke to [XXX] for the information he informed me hi did not know the part number because he got the part from the warranty company On Feb 28 I informed [XXX] what [XXX] told me On March 2 [XXX] from Kia Service Center informed me that the Bocy Harness was burned out and that it would cost me $4000 dollars to fix On March 3 I went back to Advantage Toyota to speak to a manager about my situation because i was tired of getting the run around and I needed help to resolving this issue. I spoke with [XXX] yet again no one there was willing to help me. I left a message With General Manager [XXX] he did not return my call, I spoke with the corporate office still no one has called me INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Jamaica, NY, USA

My Sportage SX started to slow in an off-ramp & then died completely stranding me in traffic. 2/13/22 is when this happened. Dealer is saying that engine pressure caused a spark plug to break & batter the cylinder. Resolve is a factory warranty engine block. Still waiting on the engine part, a month later.

- Highlands Ranch, CO, USA

I started to hear a rattle sounds or ticking while driving. I let the car test over the weekend and then come Monday was going to drive it to my mechanic. I was left stranded and had to get the car towed to the mechanic. I'm being told the entire engine is bad and needs to be replaced. This makes no sense as I've kept up regular maintenance on the vehicle and am still paying on it.

- Albuquerque, NM, USA

The contact owns a 2017 Kia Sportage. The contact stated while driving approximately 55 MPH, she heard a pop underneath the vehicle. The contact pulled over and upon inspection, the contact became aware that an unknown part was loosened underneath the vehicle. The contact stated that the check engine, oil, and battery warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the engine replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

- Forest Park, IL, USA

Unreasonable amount of engine oil decreasing. When I drained engine oil after 5000 miles of driving, less than 1/2 of 5qt jug was filled. It could eventually result engine fire due to loss of lubrication on engine.

- Uncasville, CT, USA

The contact owns a 2017 Kia Sportage. The contact stated while driving approximately 60 MPH, the vehicle failed to accelerate with the accelerator pedal depressed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with needing the Hydraulic Electronic Control Unit (HECU) replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was 131,101.

- Perris, CA, USA

I filed a claim 14001328 for excessive oil consumption. I am told that one quart of oil per 1000 miles is normal consumption. The car holds 4.5 quarts of oil. This means that for a 7500 mile oil change interval the entire volume is replace almost twice. I do not accept this as normal. I purchased a 2017 Kia Sportage in August of 2016. I believe that Kia is running out the warranty. I have driven 158,000 miles in a VW Rabbit - no oil issues. 238,000 miles in a VW Jetta 195,000 miles in a VW Jetta TDI, 175,000 miles in a Chrysler Town and Country. Average oil consumption between changes was.25 quarts. You are now telling me this Kia Sportage has a normal oil consumption of one quart per 1000 miles. I find this then to be an inferior design. I should be entitled to a repair. I have oil coming out of my exhaust tailpipe. I am copying this to the NHTSA. All of the time I have my Sportage I have maintained proper oil change intervals and I have service records.

- Auburn, PA, USA

I have performed the required oil changes since the car was purchased with the KIA dealer network. At 50,000 miles my oil light came on while making a turn and I brought it to the nearest dealer. They changed the oil and started an oil comsumption test. Since then, we have done 3 oil comsumption tested which "just passed" the criteria. I burn enough oil that I have a soot deposit in my exhaust pipe. My car is at 81,000 miles and has lost enough oil from the last oil change (4,000 miles ago - scheduled oil change for December 15) that there is no oil indication on the dipstick. The dealer has asked me to not add oil because it is 2 quarts low and ok to drive. They have said the warranty only covers if the consumption is greater than 1 quart per 1000 miles and this much oil loss is normal. THIS IS NOT NORMAL and indicates a defect in the piston rings, which would be a warranty repair that is being denied.

- Auburn, PA, USA

The contact's daughter owns a 2017 Kia Sportage. The contact stated that while her daughter was driving at 5-10 MPH, she heard an abnormal popping sound and she saw black and white smoke coming from underneath the hood of the vehicle. The check engine warning light was illuminated. The contact's daughter exited the vehicle immediately and called the fire department. The fire department was able to extinguish the fire. The contact's daughter did not sustain physical injuries however, she was mentally traumatized and had been seeking therapy. A police report was filed. The vehicle was towed to a tow lot, where the vehicle was deemed totaled. The contact stated that the vehicle had been serviced two months prior to catching on fire and several recall repairs were performed. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 100,000.

- Greenville, RI, USA

I just changed my oil 2 weeks ago and it has lost 3 quarts of oil already, and I do not have any oil leaks, nor is the oil/engine light coming on.

- Powell, TN, USA

The contact owns a 2017 Kia Sportage. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 21V137000 (Engine) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer for several months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 41,000.

- Nashville, TN, USA

Vehicle failed to accelerate to highway speed while climbing on ramp of highway. Vehicle started to go to idle speed and would not accelerate when highway speed was needed to keep with flow of traffic. Had fear of being rear ended as car was just coasting. Dealer replaced VCM under warranty. Tech service bulletin TSB eng 158. Check engine light on with code DTC p200a00.

- Nedrow, NY, USA

The contact owns a 2017 Kia Sportage. The contact stated that the transmission shifter would not go into the reverse position. The vehicle was taken to the local dealer who repaired the transmission. No further information was available. Later, while driving the vehicle suddenly stalled and was towed to the dealer who diagnosed that the engine had failed and needed to be replaced. No further information was available. The approximate failure mileage was 60,000. The VIN was not available.

- Bronx, NY, USA

Mileage at 94,000 miles, less than 100,000 warrantied for, and this car is using oil until its dry less than every 1000 miles. I can't go anywhere without carrying oil in the car. Took it to the dealer and was told Kia would not approve engine work. Reported to them also that the oil light does NOT come on, it only blinked once causing concern for me because the engine was kind of dragging. The dipstick was dry. Has happened three times since then.

- Siloam Springs, AR, USA

The contact owned a 2017 Kia Sportage. The contact stated while driving at 60 mph, the vehicle stalled. The contact then had the vehicle towed to an independent mechanic where it was diagnosed with the starter needing to be replaced. The vehicle had been repaired but upon retrieving the vehicle from the independent mechanic and starting the vehicle smoke was seen coming from the front of the vehicle. The contact opened the hood and saw a fire behind the engine compartment. The fire department was contacted and was able to extinguish the fire. A police report was filed. The vehicle was then towed to Kia of cherry hill (1803 marlton pike w, cherry hill, NJ 08002) where it was deemed a total loss. The contact was relating this issue to NHTSA campaign number: 21V137000 (service brakes, hydraulic). The manufacturer had been informed of the failure and referred the contact to the Kia engine settlement hotline. The failure mileage was 80,542.

- Clementon, NJ, USA

The contact owns a 2017 Kia Sportage. The contact stated that while driving, the check engine and battery lights suddenly displayed and smoke was seen coming from the engine compartment before the vehicle stalled. The vehicle was towed to the local dealer Kia of bedford located 18180 rockside rd, bedford, oh 44146. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The VIN lookup indicated the vehicle was listed in the NHTSA campaign number 21V137000 (service brakes). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 84,000.

- Garfield Hieghts, OH, USA

On January 14,2021 after work around 3:30 when I got in my car it wouldn't start. We checked the oil and it had no oil. A towing truck picked up my car and took it to clay cooley Kia in irving. It's been sitting there since then and I was told I needed to pay 2,600 and that's only for what they believe is wrong with it. Why am I being charge" on the recall notice says they will repair at no cost to the costumer. Am I being scam"

- Irving, TX, USA

The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming excessive oil. The contact stated that the oil consumption caused the RPM to surge to 5,000 rpms. The contact also stated that after driving 75 miles, due to the oil consumption failure, the vehicle used up a half tank of fuel. The vehicle was taken to chuck olsen Chevrolet of seattle (17037 Aurora avenue N, shoreline, was 98133, (206)607-8743) to be inspected. The contact was asked to bring the vehicle back after 1,000 miles to perform an oil consumption test. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

- Evereth, WA, USA

The contacts son owned a 2017 Kia Sportage. The contact stated while driving at 30 mph, the vehicle began to smoke coming from the front end of the vehicle. While attempting to depress the brake pedal, the vehicle continued forward movement. The contact pulled over to the side of the road, and the vehicle became engulfed in flames. The fire marshals were called to scene and extinguished the fire, and a report was taken. The vehicle was taken to a tow lot where it was diagnosed with being destroyed. The vehicle was not repaired. Upon investigation, the contact associated the failure with, NHTSA campaign number: 21V137000 (service brakes, hydraulic). The manufacturer was informed of failure and was awaiting a response. The failure mileage was not available.

- Chicago, IL, USA