My car wouldn't start twice. When I did get it to start, the engine light came on. Once on the freeway, the gears did not change until after 45 mph. This all happened before my first monthly payment and I bought the car with 56 miles on it.

- Los Angeles, CA, USA

Kia sent me a letter telling me my car is subject to a "product improvement program" which requires a program update to my cars engine control unit. This is because my engine may experience catastrophic bearing failure possibly destroying the engine. My complaint is that this notice should be a recall notice. They are not improving anything. The underlying problem that will cause the engine failure has not been addressed and won't be by this so called 'product improvement program'. I asked Kia why they aren't fixing the problem with the engines at the factory instead of just adding an early warning system to the ECU? this is absolutely crazy. I don't want a brand new car that can possibly have a total engine failure. I don't want a car that warns you that your car is about to have an engine failure. That is not a proper way at all to fix a problem. You fix a problem at the engine factory...not in the field. I am having this program update done tomorrow and then the next day I am getting rid of my brand new 2020 Kia Sportage and buying a car, any car, that doesn't have an engine that could possibly blow up at any time. Kia have put the onus of this problem on the backs of their customers. It doesn't belong there. It belongs on Kia, not me.

- Fitchburg, MA, USA