Jaguar Land Rover North America Front Desk Engineering would like to inform all Pathfinder users about an
emerging concern being tracked via technical helpline cases and EPQR submissions.
When attempting to perform a complete PDI on 18MY Jaguar F-PACE or 18MY Land Rover Range Rover Velar
models, a communication error between Telematics Control Unit (TCU) and JLR's Connected Car Server may
leave the Telematics system deactivated.
This issue is still under investigation and the root cause is not fully understood, but we have compiled an interim
strategy to expedite a solution for circumstance based on TA cases where effective results have been achieved.
Please see the attached PDF with detailed interim instructions for processing these vehicles.
We apologize for any inconvenience this may have caused recently, and once a formal solution has been released
this alert will be updated with appropriate details
