10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
42,999 miles

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« Read the previous 20 complaints

problem #33

Jun 012018

ES 350

  • 62,000 miles
During the month of June, 2018 my dashboard top melted and released an obnoxious smell. Now when driving facing the sun there is a glare on the windshield that prohibits a clear view while driving creating various safety problems. To overcome this hazard the driver has to put on sun glasses and if driving after sunset the glare from street lights, traffic signals, etc., creates many problems by distorting the view thru the windshield. And now, the defective dashboard cannot be repaired other than replacing it with a new one.

- Providence, RI, USA

problem #32

Feb 012017

ES 350

  • miles
Melting dashboard emitting out poisonous smell, cause my throats uncomfortable and coughing. My kid complains about there is always smell in my car and felt dizzy and headache whenever sitting in. Need to evaluate the chemical released and its impact to health.

- Plano, TX, USA

problem #31

Jun 012017

ES 350

  • 134,000 miles
Dashboard is melting. I was told I should have gotten a recall letter. I did not receive a letter pertaining to the replacement of the dash. It is between 96 to 100% for months here and the dash gets so hot even to touch it.. I put a sunscreen over windshield and punctures it. I am not asking for a replacement but just repairing it.. I love my car and intend to get new one next year but I plan on keeping it for another year. I went to sterling mccall Lexus and was told mine offer expired may, 2017. Had I received a letter I would replace it then. Please help me with this matter. I would be forever grateful.

- Sugar Land, TX, USA

problem #30

Jan 042018

ES 350

  • 100,000 miles
Steering: Linkages: Tie rod assembly. While driving the vehicle the front right passenger side shakes as if something's loose while driving

- New Orleans, LA, USA

problem #29

Dec 152017

ES 350

  • 68,000 miles
While driving at a slow speed, my front passenger window fell out of the car when I went to raise it. The window didn't break, and I made it home and reinstalled it and held it in with tape. This happened last winter. I have done a lot of research on this, especially in the Lexus forums, and this has been happening to other owners as well. In my case, the window clips did not break, but rather there was insufficient adhesive applied to the clips, or the adhesive simply failed. In my opinion, this is a safety issue for which Lexus should take responsibility. Other, later years were also affected, and the cause is usually 1 or both broken clips. Other owners have reported as many as 3 windows being replaced the Lexus, at great cost since the entire window must be replaced. In my case I found an auto glass service that will do it for $250, compared to the dealer cost of $700. But the issue is safety! if this happened at highway speed and either the driver's window fell out or any other window fell out, it might cause loss of control or possible injuries to others or a passenger. Attached is a tsb released by Lexus.

- Crown Point, IN, USA

problem #28

Feb 142014

ES 350

  • 80,000 miles
Dashboard is very sticky and shiny. A voluntary warranty service recall was issued. The condition produces a glare on the windshield which is very dangerous. Warranty extension reimbursement offer expired in May 2017. My car has been garaged for 2 1/2 years. Received service note and just set it aside as car was garaged. Recently relicensed vehicle and immediately on first bright day was reminded of the issue. Lexus says offer expired, period. I can certainly pay for the replacement ($1500). I contend this is an ongoing safety issue and should have been a recall. I contend Lexus/Toyota avoided a safety recall by preemptively issuing a service/warranty notice. How many ES350's are out there with dangerous glare on the windshield? this is not a cosmetic issue. It's a safety issue. Number pol14-03 replacement bulletin number: 12-17 NHTSA item number 10091863 date 2015-12-17 component structure date added 2017-02-15 summary wpb: Background: Lexus has received reports where some vehicles may exhibit cracked and/ or sticky/ melting dashboards as a result of heat or humidity. In mid-December, 2014 Lexus announced the reimbursement phase of this warranty enhancement

- Denver, NC, USA

problem #27

Dec 012017

ES 350

  • miles
The dashboard is melting cracking and coming apart, we noticed the problem in July, August 2017, did not know it was known problem to Lexus. In December 2017 I goggled how to repair melting dash and found out this was a problem that Lexus was aware of, we bought the Lexus ES350 new in 2007 and are original owners, Lexus notified us about the air bag recall but never notified us about the melting dash problem. They replaced the air bags in 2017 when the dash was melting and did not say anything. Now when I called them they said sorry, the warranty period ended May 31 2017. They need to replace owner dash board now

- Ocala, FL, USA

problem #26

Oct 012017

ES 350

  • 96,588 miles
Melting dashboard. Sun reflexting off making visibilty 0 very dangerous to see road. I have notified Lexus they told the repair date expired5/31/ 17, I recieved notification no notification of this repair notice. I dont know when it was mailed out but it seems owners must only gotten a 6 moths notice. I have talked to other owners who they carried there cars in for repairs and the warranty expired before they could get the repairs.

- Mcdonough, GA, USA

problem #25

May 102016

ES 350

  • miles
Takata inflators dashboard sticky and sun glare very dangerous0

- Garnerville, NY, USA

problem #24

Jan 012008

ES 350

  • miles
Takata recall

- Euclid, OH, USA

problem #23

Sep 202017

ES 350

  • miles
Vehicle has entire melting sticky dashboard across from driver side toward right of passenger. Please advice,

- Garden Grove, CA, USA

problem #22

Jan 042016

ES 350

  • 50,000 miles
Shaking when braking

- Rosemead, CA, USA

problem #21

Nov 282016

ES 350

  • 105,000 miles
Car caught on fire after shutting off last night. Fire department could not determine.problem.

- Helotes, TX, USA

problem #20

Sep 162016

ES 350

  • 70,000 miles
On Friday Sept 16, , 2016 the Lexus was being parked ( by sally my wife who has been driving this car for many years) on the driveway of my home on 198 compton ave Edison, the brakes became hard and car kept moving crashed the garage door and a second car car parked inside the garage both driver airbags deployed, she was fortunate that the accident was not fatal; the brakes and discs were new and done 2 months ago;

- Edison, NJ, USA

problem #19

Feb 012016

ES 350

  • 133,200 miles
Air conditioning evaporator is leaking.

- Hanford, CA, USA

problem #18

Dec 112015

ES 350

  • miles
Melting dash. Dash is chipping away also and is sticky and when touched, leaves black residue on whatever touches it. Gives off a blinding glare at certain times.

- Hildebran, NC, USA

problem #17

Nov 022015

ES 350

  • 37,000 miles
When turning, the 'door open' light comes on and all four doors unlock. This has been happening for about 2 weeks. Before this, only light will come.

- Norwalk, CA, USA

problem #16

Apr 232015

ES 350

  • 67,000 miles
I was driving and pulled up next to another car as I pulled off the highway, when the driver motioned to me for directions I immediately tried to rolled the window down to speak to rge person. The passenger side window makes a popping sound and sounds like it jumps out of the track. This prevent opening and closing the window. I just purchased the car from jm Lexus and now told. Have to pay over $800 to repair it. I had a bad experience with the salesman when we made the purchase which made me swear off purchasing another vehicle through them or even recommendibg them. This is my third purchase through them I should have listened to my instinct.. I parked my car in parking garage or on the street. When I return I noticed the interior dash melts and peels when the temperature raises.

- Fort Lauderdale, FL, USA

problem #15

Jan 012013

ES 350

  • miles
Melting dashboard-have asked it to be replaced several times. The first couple of times I was told it wasn't covered. Yesterday I was told it is covered but could take years to get the parts in. I've been asking about it for several years and now the reflection from the gooey melting dash is obscuring my visibility on sunny days. I live in Florida so most days are sunny days. Nothing has happened yet but I don't want to wait for a crash to get it repaired.

- Largo, FL, USA

problem #14

Sep 092013

ES 350

  • 75,000 miles
The button on the deck lid to open had become very sticky as if melted also the steering wheel has the same problem. It is as if the coating on both has become like putty.

- Elon, NC, USA

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