10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
14,470 miles

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« Read the previous 20 complaints

problem #74

May 052016

ES 350

  • miles
Takata recall. It has been many months since we were notified of the recall with no repair. How much longer does my wife have to sit in the back seat rather than the front passenger seat? I cannot take all of my grandchildren in my car without us using the front passenger seat. Please speed up the repair.

- Pittsburgh, PA, USA

problem #73

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Plantation, FL, USA

problem #72

Jun 202016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Huntsville, AL, USA

problem #71

Dec 042016

ES 350

  • miles
Takata recall Lexus has not provided a fix in a timely manner exposing occupants to injury or severely limiting the usefulness of the auto for family use

- Shreveport, LA, USA

problem #70

May 232016

ES 350

  • miles
Notification from Lexus May 23, 2061 of defective airbag. No remedy available at this time 6 months, 12 days later. Can't Transport passenger in front seat and can't sell or trade in vehicle.

- Sun City West, AZ, USA

problem #69

May 232016

ES 350

  • miles
Takata recall the recall notice was issued in may of 2016. Seven months later, I am unable to use my vehicle for my business, unable to use the car for family outings, and unable to use the car for anything else but personal commuting. More importantly, the lack of a timely remedy has rendered the vehicle unsellable. This is absolutely unacceptable. We have received no help from the local dealer and Lexus has not offered to provide a loaner vehicle with insurance on the vehicle.

- Spring Hill, TN, USA

problem #68

Jul 112016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received an interim recall notice for NHTSA campaign number: 16V340000 (air bags). The parts were not available for the repair. The manufacturer had not sent the second letter indicating that the parts were supplied to the dealer. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Richmond, VA, USA

problem #67

Nov 182016

ES 350

  • 98,000 miles
Takata recall; it's been nearly 6 months since the recall notice for a car in zone a and my dealer is not able or willing to schedule airbag replacement of the passenger side airbag; the is an unreasonable delay

- Houston, TX, USA

problem #66

May 012016

ES 350

  • miles
"takata recall" Lexus has issued the recall notice on May 2016. Six months after, no remedy is yet announced by Lexus to fix the problem. I'm really afraid that something could happen anytime when I have someone sitting in the passenger seat while driving the car. Please have Lexus fix this issue asap. Our lives are in danger. Not allowing anybody to sit in the passenger seat is not a practical solution for such a long period of waiting time. Thank you.

- Mission Viejo, CA, USA

problem #65

May 232016

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available....updated 12/28/16 updated 01/03/17.

- Katy, TX, USA

problem #64

Jul 012016

ES 350

  • miles
Takata recall; cannot safely put a passenger in the passenger seat. What should we do"????"

- Palm Beach Gardens, FL, USA

problem #63

May 232016

ES 350

  • 50,000 miles
Takata recall - I am being told that it will be the first qtr of 2017 before they expect to have replacement parts. That is almost a year since the notice. We cannot use this car with more than the driver on board. This is an unacceptable delay in getting parts. Honda had it done in a month. We would prefer not to be given a rental car.

- Mandeville, LA, USA

problem #62

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonabale amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lexington, SC, USA

problem #61

May 232016

ES 350 6-cyl

  • miles
Recall issue: Local dealer in ca has not responded in a timely manner saying no air bags are available; has taken no interest with a priority list or any other action, despite my financial need to sell. Falsely assured me front seat could be used by a passenger, but this cannot be confirmed online and would not provide written statement when called to confirm. I do no understand how other people with other brands, e.g. Acura, (even newer with no pre-collision feature) have contacted dealer who ordered and replaced the takata air bag. How can this be expedited"?" thank you

- El Dorado Hills, CA, USA

problem #60

Jun 102016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES330. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Satellite Beach, FL, USA

problem #59

Oct 252016

ES 350

  • miles
Takata recall: I took my car to Lexus 5 months ago and they said they would have a fix shortly. Now someone was killed by an airbag not far from where we live. It seems to me that even only one death is sufficient to demand a recall, and if they can't then they should disable the system until they can.

- Castaic, CA, USA

problem #58

May 232016

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/06/17 updated 01/23/17.

- Reston, VA, USA

problem #57

May 042016

ES 350

  • miles
Takata recall: We received notice of safety recall letter dated June 9, 2016, from Lexus stating there is defect relating to our 2007 ES350 involving front passenger airbag inflators produced by takata. After months of no action by Lexus, we followed up with Lexus on September 27, 2016, and they stated parts were not available. We are in great need of our vehicle and are concerned with our safety in that we are located in zone a which puts us at great risk.

- Beaumont, TX, USA

problem #56

May 232016

ES 350

  • miles
Takata recall on front passenger airbag. Since notification I have been unable to ride front passengers with me, which is very awkward. No remedy yet after five months!!!

- Bayamon, PR, USA

problem #55

Mar 012016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Jensen Beach, FL, USA

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