10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 14,470 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owned a 2007 Lexus ES350. While driving at an unknown highway speed, the brake pedal was depressed, but failed to engage without warning. As a result, the contact crashed into the rear of another vehicle. The air bags failed to deploy. A police report was filed and there were no injuries. The vehicle was towed and destroyed. The contact stated that failure occurred after the vehicle was serviced under an unknown manufacturer's recall. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign numbers: 07E082000 (equipment) and 09V388000 (vehicle speed control). The failure mileage was not available.
- Carlsbad, CA, USA
I had an accident that was very severe and airbags did not deploy. I filed a complaint with Lexus and did not get a satisfactory answer. I felt the impact through the steering wheel. All I want to know why airbags did not deploy. Please help me with that.
- Homestead, FL, USA
Low oil light came on..still had 400 miles on sticker..took to Lexus dealer, advised them I noticed oil leaks on my driveway& please check any problems with why my light should be on..Lexus changed oil, filter &inspection..said all is good..3 weeks later less than 2 blocks from home..engine oil light came on, stopped to turn onto my road.low oil pressure, than hit driveway vsc on..there have been numerous complaints w/both Lexus & Toyota (Lexus.limited service campaign 923 lsc 9lh). My engine is now ruined.cost est to repair..$6,000 to $10,000. Purchashed from a Toyota dealer..neither the Lexus dealership nor the Toyota dealership are willing to help..both are aware of this plastic..vvti oil hose and has replaced with a metal line..on later models....I have had the car for 93 days. I also have the accelerator issue (sticking)..not told this when I purchased car and faulty passenger air bags and faulty brake pads..this is not only total dishonesty, but had I been on a long bridge that I had just crossed..I would have driven off the bridge, as the steering locked up!! please any help/assistance will be appreciated.I am having to rent a car, as I work on the road every day..I thank you so very much, in advance!! blessings
- Santa Rosa Beach, FL, USA
I was hit by a truck at an intersection on the drivers side. My upper body hit the steering wheel on the left side and then hit the side door panel. There was no airbag deployment either in the door or on the steering wheel. Prior to this the car was in two other accidents and the airbags never deployed. Because there were no injuries I did not report this. Due to this accident I suffered a total shoulder separation and sever neck injury. Pending surgery at this time.
- Memphis, TN, USA
The contact owns a 2007 Lexus ES350. The contact stated that while driving approximately 5 mph and coming to a stop, another vehicle suddenly crashed into the rear end of the vehicle with substantial force. The air bags failed to deploy. The vehicle was completely destroyed and a police report was filed. The contact sustained injuries to the collar bone, shoulder, and left leg. In addition, there were bruises and lacerations to the shoulder. The front seat passenger sustained injuries to both wrists and the shoulder. The vehicle was towed to a collision center. The manufacturer was notified of the problem. The approximate failure mileage was 80,000. The VIN was unavailable.
- Seminole, FL, USA
The contact owns a 2007 Lexus ES350. The passenger air bag light began illuminating upon starting the vehicle while she was seated in the front passenger seat. The failure recurred intermittently, but only when she was seated in the front passenger seat. Other passengers could sit in the seat without the failure recurring. The vehicle was taken to an authorized dealer on numerous occasions where the computer system was reset. The failure continued to recur so the vehicle was taken back to an authorized dealer where the computer occupant detection sensor was replaced. The failure continued to recur so the vehicle was again taken to an authorized dealer where the front passenger seat was replaced. The failure continued to occur. The failure mileage was 12,000 and the current mileage was 37,000. The VIN was unavailable.
- Sugar Hill, GA, USA
I own a 2007 Lexus ES 350 and was on the 10 fwy in the fast lane (third lane) and a car stopped for no reason and no traffic. I tried to stop and my floor mat slid forward and my car went faster and I tried to stop and push on the brake and the car was not stopping. I could not control my car and stopped into the back of a mini van. My car had to be towed away and when I called the claim to my aaa insurance company the insurance rep let me know that there was a recall on my car and I never received any letter or notice in regards to a recall this happened on 12/23/09 and I am a mother of three children and the tow truck driver let me know this could have killed me. My air bags did not deploy.
- Covina, CA, USA
This complaint is not about a specific 'incident'. the complaint is that the passenger airbag is sometimes on and sometimes off when my wife rides in the front passenger seat. As she is about 110 pounds, we think that it should be on all the time for her.
- Chesterfield, MO, USA
I'm having various problems with my Lexus ES350 as follows: The transmission slips and I feel the car accelerates by itself while I'm driving. The parking assistant system alerts me when any obstacles are near my car. The front passenger airbag indication is off when an adult sits there.
- Rowland Heights, CA, USA
2007 Lexus ES350-1-adult passenger sat in the front seat and I notice that the airbag off indicator light was on. 2- I have experienced a dangerous sudden surge of acceleration when braking, even with all weather mat properly secured. I believe the surge may be a software and/or sensor flaw. 3- when the engine is first started (cold-after sitting), the mechanical engine noise is very pronounced as if proper lubrication is not occurring.
- Cornwall On Hudson, NY, USA
The contact owns a 2007 Lexus ES350. He received a letter regarding a class action law suit pertaining to the year, make and model of his vehicle for the airbags. He stated that he was instructed to submit a complaint. There had been no failure to date. The current mileage was 4,500.
- Tamarack, FL, USA
Passenger front air bag on my new 2007 ES350 Lexus goes off and on continuously, giving no protection in case of an accident if off. Lexus said they have no fix for it and I first reported it in July 2006. They have had their engineers, service managers, etc. Check it at my house and their place and cannot find the problem.
- Boca Raton, FL, USA
The passenger front air bag does not read on all the time when a passenger is in the seat. It keeps reading off and on while driving. Could stay off for 30 minutes, go on to two minutes and then go off again.
- Boca Raton, FL, USA
- Utland, CA, USA