10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 14,470 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available...updated 05/05/17 updated 10/20/2017
- Bloomingdale, IL, USA
Takata recall: NHTSA recall no 16V-340. We were notified of an issue with the passenger air bag on our 2007 ES 350 in May 2016. Recall letter indicated that car should not be driven with anyone occupying the passenger seat until air bag. Is replaced. Its has been 10 months since receiving this notice and a replacement air bag is still not available. This amount of time to fix the problem is not reasonable and we should be compensated. Not sure I would even be able to sell the vehicle with this issue not resolved. Angry owner.
- Odessa, FL, USA
"takata recall Lexus states that not to have anyone set on the passenger side front until recall is complete. How are you suppose to use the vehicle like that
- Canandaigua, NY, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The dealer provided a loaner vehicle since November 30, 2016. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Sherman Oaks, CA, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Jose, CA, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Wantagh, NY, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
- Portsmouth, NH, USA
Takata recall since the car is not useable for the purpose for which it was purchased (a 5-passenger car), I am asking for compensation from Lexus or takata, as there is no indication that the repair can be made in any time frame. It could be years before the repair is made, thereby meaning that we would have to purchase a new vehicle. Lexus or takata should provide monetary compensation to make up for this. It is unacceptable that we cannot use the vehicle, and the recall notice was completely useless, basically saying "don't use your car" (for which we paid tens of thousands of dollars). It is calling it an "inconvenience" which is not accurate. The issue of the air bags has been known for a couple of years and Lexus had the opportunity to work on a remedy. I am hoping that NHTSA can assist in this matter. Thank you.
- Cambridge, MA, USA
The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue VIN tool confirms parts not available. Updated 05/16/17/
- Delray Beach, FL, USA
Takata recall. The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
- Roanoke, VA, USA
"takata recall"...dealer is not able to provide date of replacement...only that the car will be recalled based upon state registration data bank. Not a valid response in our mind.
- Canton, GA, USA
Takata recall. Unable to safely utilize the vehicle since the May 23, 2016 recall. This is totally unsatisfactory. We need a solution now.
- Clermont, FL, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Wauwatosa, WI, USA
Takata recall: What is the legal requirements of the auto manufacture in respect to completing this recall" what is I am entitled today? can I sell the car" can dealerships sell cars with a known (unsolved) safety recall?
- Glendale, WI, USA
Takata recall. Lexus issued a recall notice in May 2016 and still has no remedy available. This is severely impacting my ability to use my vehicle, which is my primary family car. I firmly believe that Lexus/Toyota is failing in its duty to promptly correct this serious problem. Blaming takata or waiting for takata to provide a solution is not enough. I'm so frustrated with Lexus that I have decided to never again buy another Lexus.
- San Rafael, CA, USA
Takata recall: I've been waiting for this air bag replacement, I'm worried I got the letter 7/13/2016 I don't want my family hurt or die because the replacement its taken too long, according to the letter my car its in the geographic zone a in which the propellant degradation is between 6-9 years I bought my car new in April 2007 now is Feb 2017 please help !! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Oakland, CA, USA
No remedies yet and Lexus doesn't have a confirmed date about when this issue will be resolved.
- Saint Petersburg, FL, USA
2007 Lexus ES-350. Consumer writes in regards to replacement parts not available to repair front passenger airbag inflator recall notice and no loaner vehicle available.
- Edison, NJ, USA
The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
- San Jose, CA, USA