Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not provided.

- Kingwood, TX, USA

Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.... updated 08/23/16

- New Orleans, LA, USA

"takata recall". I called my local Lexus dealership to see if I could get a rental car until they were able to fix my car. What they offered was ridiculous. They would approve $30 a day for rental car with a $1,000 limit. The parts will not be available until 2017. That would mean that I would be responsible for over five month for a rental car. My Honda truck is on the same recall and they offered me free rental which I am driving. I tried to call Lexus at 800-255-3987 but they drop the line after holding for over15 minutes twice. I am retired and we have 3 grandchildren so my car will not be safe to drive when they visit. Plus, my wife and I will not be able to ride together unless she sits in the back seat. The offer by Lexus is not acceptable especially since Honda has offered a more reasonable option. Thank you

- Clovis, CA, USA

Takata recall.the contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Diego, CA, USA

Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Port Neches, TX, USA

The 2010 Lexus E35 I was a passenger in was rear ended in a multi-car accident on June 11, 2011, on interstate highway 80 in roxbury township, New Jersey. There were three cars involved in this collision and the Lexus I was riding in was the only car whose air bags failed to deploy. As result I sustained a severe case of whiplash involving my right shoulder and arm from which I continue to suffer almost constantly daily discomfort three years later. This injury would have been completely avoided had these takata airbags deployed as they were intended to do as result of direct impact by another vehicle. I urge the national transportation safety board to commence a robust and vigorous criminal inquiry into these failed takata airbags that Lexus installed on their vehicles during 2010.

- San Jose, CA, USA

After 2.5 years of satisfactory operation, the front passenger airbag sensor light began to intermittently change between "on" and "off" with my 100 lb. Wife as the front seat passenger (same wife, same weight within +/- 3 lbs, ), Lexus dealer tried 2 recalibrating with no success. Lexus customer support says sensors are designed to detect adults weighing 84 lbs or more. "[xxx]" said it really didn't matter because of protection from the seat belt, other air bags (side) and "sturdy construction". information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA

Location: 605 North, before del amo blvd. Exit. At 5 pm on September 22, 2011 I was in the extreme left lane of the freeway, next to the carpool lane. A light gray truck (with flatbed) swerved right in front of me at a very high speed. There were just a couple feet of distance between the truck and my car. I slammed my brakes to avoid rear-ending the truck. A car behind me hit my car from rear right forcing me into the car pool lane. That's when a van that was in the car pool hit my car first on the rear left door and then rubbing against my car and delivering a huge impact on the driver side window. The impact was head-on and it did the following: 1. the driver-side window was smashed completely. The flying broken pieces of glass flew and delivered several injuries including bleeding on my left elbow, left hand near the wedding ring finger, on my head and on my right hand. 2. my car was thrown out of control across all the right lanes of the freeway. Luckily all other cars in the adjacent lanes had stopped by then and no other car hit my car when it was being thrown over to the right most lanes of the freeway. When my car ultimately stopped, it was half way in the 3rd and 4th lanes and was facing East wards and was perpendicular to the flow of traffic direction. None of the air bags activated. The car is equipped with side air bags and curtain air bags. None of them deployed. I sustained injuries on both hands and face. Also, I received internal injuries in neck and shoulder area.

- Cerritos, CA, USA