1.9
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 83,938 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The dashboard Is melting and Is so shiny when the sun or light hits the windshield it blinds you very very dangerous something must be done no one else should have to die before you guys force Toyota/ Lexus to recall and fix this problem !!!!!!
- Chattanooga, TN, USA
The dashboard on my Lexus IS250 has started to literally melt. It Is very sticky to the touch and very shiny. The shininess causes a very serious glare on my front windshield which can blind the driver.
- Leicester, NC, USA
The dashboard is melted on the drivers side making it almost impossible to see clearly at certain times during the day. This is a serious problem that needs to be looked into because it can cause wrecks if it hasn't already. I know there are probably thousands of people that have this problem and Lexus should stand by its brand and fix problems that are not the consumers fault.
- Greensboro, NC, USA
Rear view mirror on my 2006 Lexus IS350 has horrible visibility. It Is not damaged on the surface. The surface Is smooth and clean, however there are multiple spots where visibility Is not available.
- Grand Prairie, TX, USA
The inside rear view mirror is discolored and is difficult to see clearly from.
- Stockbridge, GA, USA
Sun causes shiny dash which results in a safety issue with resulting excessive glare on the windshield. Cracks and splitting in dash may result in possible degradation to the passenger front air bag because the cracks and splits in dash could potentially cause the airbags to deploy.
- Boca Raton, FL, USA
We recently bought a used Lexus Is 250 2006, and shortly after buying noticed two huge problems. This is extremely disappointing because, as first time Lexus buyers, we were expecting to be impressed by the quality of the Lexus brand. Now we're concerned because both of these problems are widely report by others from the hot, sunny South. 1. the rear-view mirror is distorted in such a way that it doesn't provide a clear view. We didn't notice this before we bought because the lady we bought it from had a vanity mirror with little diamonds over top of the regular mirror. Since it matched the vanity license tag that she had and since she was an interior designer, we didn't suspect at all that it was covering up a huge safety issue. The vanity mirror obstructed safe driving and it was a horrible mirror, and when I took it off, I found that the Lexus mirror underneath was laden with black/brown blotches, making it very difficult to see traffic behind me. 2. the melting dash is shiny and creates a glare on the windshield that makes it difficult to clearly see out the front windshield. I didn't notice this on our short test drive before we bought the car, but on my way home from buying the car, it was a bright, sunny day and the glare from the sun shining from the dash and reflecting up onto the windshield was horrible. The glare caused me to reach up to touch the dash to see what was causing the glare and I found the dash tacky and soft. The stickiness is a major concern as well, but the biggest problem is that it is a safety issue. Not being able to clearly see out of the front and the back of the vehicle is putting many lives in danger. I hope Lexus doesn't wait until there are injuries and deaths reported as a result of these manufacturer's defects. We want to love this brand, but this type of un-recalled defect is causing us to doubt our choice of a Lexus vehicle.
- Bulverde, TX, USA
I copied one of the other complaints, since my experience is exactly the same. Car dashboard is literally melting. The surface is now sticky which reflects a glare on the front windshield obstructing safe viewing for driving. When the sun is shining, it is very hard to see through the reflection of the dash on the inside windshield. Rearview mirror has black lines obstructing safe viewing for driving.
- Collierville, TN, USA
Car dashboard is literally melting. The surface is now sticky which reflects a glare on the front windshield obstructing safe viewing for driving. Rearview mirror has black lines obstructing safe viewing for driving. Lexus is aware of both issues which appear to be manufacturer's defects but refuses to recall. Consumers are expected to bear costs to repair these manufacturers defects upwards $3000. A dashboard should never melt.
- Houston, TX, USA
My navigation system screen stopped working while 1000 miles away from home. The biggest problem with the screen going out was the fact that all of the heating and air conditioning controls are ran through that same unit. Without being able to adjust my temperature in the vehicle I am not able to defrost the windshield in times when it may fog up.
- Elgin, IL, USA
The entire dashboard and top section of the front door panels in my 2006 Lexus IS250 are basically melting. The consistency has deteriorated so drastically that the dash Is shiny, sticky and covered in small nicks and scratches. The dash Is so soft even the slightest touch leaves a permanent scar! efforts to clean or treat the dash/door panels are useless - anything I use just sticks. My clothes have been ruined by black sticky residue from simply coming in contact with the door panels. The sheen from the melting dash reflects directly onto the windshield at such an angle that it's difficult to see in some lighting. This Is obviously a manufacturing error Lexus refuses to correct. Any help Is greatly appreciated.
- Pensacola, FL, USA
Dashboard is deteriorating, melting, and becoming very sticky and shiny causing glare on windshield. Door panels are also breaking down.
- Houston, TX, USA
Have 2006 Lexus IS250 with melting dash panel that blinds me in the am during my eastward commute and then again on my westward commute home every day. I purchased vehicle used in March 2010 with 61000 miles from dealer who, unknown to me, painted over melting dash to hide it but by August 2010, the paint wore off and dash was very sticky. I took the care to my local Lexus dealer in birmingham al and he said there was nothing he could do as warranty had expired. I now live along the gulf coast in Florida and this continues to be a severe safety hazard and, despite sunglasses, it is also a health hazard that can lead to cataracts. I am a physician and am aware of the risks of repeated exposure to intense sun glare. The materials are defective and Lexus/Toyota has known about this problem for almost 8 years and has chosen not to issue a safety recall to replace these dangerous dashboards. I will never buy another Lexus product because of the shoddy, unsafe materials used in construction and the uncaring corporate attitude. Please force them to issue a recall to replace these defective parts before someone is killed.
- Navarre , FL, USA
Dash started to melt in the sun. Dash became brittle and sticky and glared in the sun. Lexus replaced the dash as a good will gesture. Now my door panels are doing the same. They issued a technical issue on this. But still won't replace as no recall has been issued yet. I can pay the $2000 and if a recall Is done they will reimburse me. Known issue on 06-08 Lexus, Toyota and Mazda. Tsib#. L-sb-0144-11. www.clublexus.com/forums/attachments/Is-second-generation/238283D1330672124-melting-dash-and-doors-tsib-L-sb-0144-11.pdf. thank you.
- Point, TX, USA
The rear view mirror has become blackened with spots over time, visibility Is reduced.
- Lakeway, TX, USA
The dashboard material has begun to melt creating a shiny spot in front the drivers side and creates a glare in the windhsield reducing visibility at times.
- Fontana, CA, USA
The dashboard on the Lexus Is 250 is melting and disintegrating leaving a shiny residue that reflects on the windshield while driving in the sun. This shiny residue caused by the melting of the dashboard impairs visibility through the windshield making it dangerous while driving in sunlight. I couldn't see debris that was on the road while driving and hit the debris on the road, this caused me to swerve around and almost hit another vehicle. I'm concerned about this because this shouldn't be happening on a vehicle that is only a few years old. This shine reflection on the windshield is unpredictable as the low visibility only occurs when the sun reflects on the dashboard. I can't predict which direction I will be driving, facing the sun or not, making it dangerous to drive at all times.
- Fontana, CA, USA
The contact owns a 2006 Lexus IS250. The contact stated that the rearview mirror developed abnormal black stains, obstructing his visibility of the roadway. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure but since the vehicle was no longer under warranty, they refused to provide any assistance. The vehicle was not repaired. The failure mileage was 120,000 and the current mileage was 125,000.
- Orlando , FL, USA
Visibility:rearview mirrors/devices:interior I currently own a 2006 Lexus IS250. About a year ago, I noticed several splotches on the rearview mirror. Initially there were only a few, but the splotches increased to the point that it is now impossible to use the rearview mirror which interferes with rear visibility and normal driving conditions. This situation can increase the possibility of an accident since it becomes impossible to see anything thru the rearview mirror. The vehicle was taken to the only Lexus authorized dealer in puerto rico and I was informed that I had to pay for all charges since the vehicle was already out of warranty. This is a potential safety issue which should be covered by Lexus, regardless if the vehicle is on warranty or not.
- Camuy, PR, USA
- San Gabriel, CA, USA