10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 77,540 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The dash board has been made of of defective material, it has a very bad glare like a mirror. I get so scared because the glare gets really bad the sunnier it Is out side. It reflects right into my eyes while driving.
- Lakeland , FL, USA
Whenever the car Is exposed under the sun. The dashboard seems to be melting which makes it shiny and Is making difficult to drive.
- Richmond, TX, USA
Over the course of the vehicles life, the interior dash and door panels have become sticky and have began deteriorating. In some cases, parts of the dash have become brittle and broken off. Concern for safety in the event of a crash from flying dash particles.
- Charlotte , NC, USA
For 3-years we have complained to the dealership regarding the musty smell coming from the A/C vents. We were advised by the dealership to cut off the A/C before arriving home to allow the unit to drain. We also were advised to spray lysol into the outside cowl vents which did improve the odor but this A/C musty smell has always been an issue and is all over the internet. On 12/20/2011, we noticed water was apparently entering the passenger compartment. The carpet was wet and there was excessive moisture and water under carpet. Upon noticing this problem we scheduled an appointment with the dealership. I was advised that most likely, the A/C drain flap was stuck and correction for this defect required removal of the drain flap to allow the drain to flow and not back up and enter the passenger compartment. The dealer stated this defect has occurred before involving the IS250. Cost to correct this defect was $240 because the transmission had to be dropped to access the drain line. Removing the water/moisture and drying the carpet was estimated at $2K. Again, this obvious defect is all over the net and apparently well known by the dealership. All Lexus owners should be notified by Lexus so all can avoid this potential health issue involving mold and the high cost of repair. If the water is not noticed and water continues to build up in the A/C and under the carpets serious mold related health issues could occur. I don't know how long our car leaked or backed up water but a musty smell for the past 3-years has been not only offensive but dangerous considering the health hazards associated with mold here in Florida.I respectfully submit that this defect should be addressed immediately.
- Sarasota, FL, USA
HVAC evaporator drain blockage resulting in repeated flooded interior and carpet mold.
- Minnetrista, MN, USA
I had a car accident last Friday on highway 75, at approximately the 248.7 mark. I was going at the speed limit, and all of a sudden the front wheel came off from axle end and hit divider wall on the interstate. I lost control of the car and bumped my head on the glass. My insurance company and the police told me that I don't need to file report since no other party was involved. I would to attached some pictures of the vehicle taken after the accident if possible. You can clearly see all of 5 bolts are still attached on the tires. It is very frustrating and astonishing that a highly reputable car maker would have allowed such poor quality on the body structure. There was no side collision at that time, and I when the tire came off loose it scratched and made damages to the car. Currently my car is at dealer shop, waiting for inspection. I sincerely hope Lexus or NHTSA can start investigating on this matter and provide me an explanation. Needless to say, this is a very serious safety issue. No car owner would have expected any part of their car to be detached while on the road with no reason. If you need additional information, please do not hesitate to contact me.
- Duluth, GA, USA
2006 Lexus Is 250 AWD with just under 70K miles- noticed that carpeting was soaking wet, with significant water in rear passenger area. Took car to dealership who said that the A/C drain hose was blocked. Lexus has a tsb with a new and improved drain hose, but they did not cover as car was no longer under warranty and they refused to admit that the part was defective. Cost to replace drain hose (1700) and replace carpet (2200) for a total of 3900. Lexus agreed to pay 50% as a goodwill gesture, but refused to admit design defect. I disagree with their assertion.
- West Deptford, NJ, USA
- Fontana, CA, USA