10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,831 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Melting dashboard reflect sunlight on windshield which Is blinding at times. Also melting doors stain and ruin clothes. Vsc sensors also stay on even after dealership "repair" they recommend replacing transmission @$5K but no guarantee problem will be solved.
- Miami, FL, USA
I purchased my 2007 Lexus Is 250 in 2010. Over the last year the dashboard has melted to the point to where it is untouchable and obstructs the vision in my view from the sun glaring against the melted dash. My door are also soft and crumble to the touch of fingernails, keys, rubbing of any kind. I have contacted Lexus and was told I will be put on the list for recall but they cannot give me a time frame of when the recall will take place. When I drive, I can barely see the the glare it causes in my view of the windshield so it is very dangerous at this point. It is also impossible to clean, towels and paper towels will stick to the dash into the gluey substance.
- Marrero, LA, USA
The front dashboard is melting from the sun also the door handles are breaking in pieces.its there a re-call on this particular situation.also the dashboard and the doors are very sticky.
- Miami, FL, USA
The dashboard on the car is melted. The melted surface reflects the sunlight and causes a glare directly into the driver's eyes while driving. The effects of melted rubber on the air inside the cabin is unknown, but worrisome.
- Miami Lakes, FL, USA
My husband was driving on I 295 in Maryland, when the car suddenly shutdown. He stated he was going approximately 55 miles per hour and was fortunate enough to be able to maneuver from the middle lane to the side of the road. This is not the first time the vehicle shutdown completely. The previous incidents occurred after stopping at a stop sign or signal. The vehicle has been to the Lexus dealership in Maryland for repairs, but each time(at least 4 now) within a 6-7 days, the vehicle shuts down. These incidents did not start until after the dealership took care of the fuel recall, April of 2015.
- Nottingham, MD, USA
Dashboard and door material melt/are melting. If the car is not in the garage the dashboard/door material will be sticky to the touch. Dashboard area has melted and reflects on the mirror as a glare. Issue continues to get worse over time and the lining of the doors is peeling. This affects the doors which have the same material as the dashboard.
- Hialeah, FL, USA
Melting dashboard - can simply stick a fingernail in it and it leaves an indentation. I noticed that others have complained of this problem also. It's also very sticky anywhere along the leather on the doors and dashboard. Also, my car Is only 7 years old and a year ago the touch screen went out. I cannot use the gps at all. Apparently the cost Is about $1,000 to fix this. Seems rediculous that this would happen after only 7 years. This should be guaranteed for life!
- Palm Harbor, FL, USA
I have a 2007 Lexus IS250 in which the dashboard and side door molding are melting causing the rubber to come off the dashboard. There has been numerous complaints from Lexus owners that they are having the same issue. Investigator reporter for channel 6 in miami has file a complaint agains Toyota and Lexus to make this a mandatory recall to fix this items, Toyota is aware but they do not want to replace the dashboards unless we pay $900 for the repairs. If they know there is an issue they need to fix it instead of charging the consumer for there mistake.
- Hialeah, FL, USA
Written description is in letter form attached to complaint.
- Kerrville, TX, USA
The contact owns a 2007 Lexus Is 250. The contact stated that this Is her second vehicle of the same year, make, and model. She stated that there Is a mildew odor coming from the air conditioner vents, which causes her to become violently ill. The odor Is present when the vehicle reaches approximately 3,000-3,500 miles. The vehicle was purchased four months ago. The manufacturer attempted to repair the failure four times. As a result, she went into arbitration and the vehicle was included in her state's lemon law. The contact received a new vehicle. The manufacturer stated that the odor Is due to mildew growing in the air ducts and, unfortunately, cannot be repaired. The engine size was unknown. The current mileage Is 3,500 and failure mileage was 3,000.
- St. Petersburg, FL, USA
The contact owns a 2007 Lexus Is 250. The contact stated that this Is her second vehicle of the same year, make, and model. She stated that there Is a mildew odor coming from the air conditioner vents, which causes her to become violently ill. The odor Is present when the vehicle reaches approximately 3,000-3,500 miles. The vehicle was purchased four months ago. The manufacturer attempted to repair the failure four times. As a result, she went into arbitration and the vehicle was included in her state's lemon law. The contact received a new vehicle. The manufacturer stated that the odor Is due to mildew growing in the air ducts and, unfortunately, cannot be repaired. The engine size was unknown. The current mileage Is 3,500 and failure mileage was 3,000.
- St. Petersburg, FL, USA
- Williamston, SC, USA