10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,096 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #4

Jan 132020

RX 350

  • 10,105 miles
On Jan 13, 2020 Lexus announced that my 2019 RX350 has a low pressure fuel pump that could fail resulting in an increase in the risk of a crash. Lexus has informed me that a fix is not available. I left the car at the dealer on Jan. 27, 2020. The car is still there after 6 weeks. There is still not fix to the problem and I will not let my wife drive this car with this issue. Any suggestions?

- Rolling Hills, CA, USA

problem #3

Feb 172020

RX 350

  • miles
The contact owns a 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Berlin city Toyota of portland located at (191 riverside St, portland, me 04103), confirmed that parts were not available. The manufacturer was notified of the issue. The maintenance required warning indicator is illuminated. VIN tool confirms parts were not available.

- Fort Kent, ME, USA

problem #2

Nov 202019

RX 350

  • 6,903 miles
The contact owns a 2019 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The vehicle was not repaired. The contact stated that the vehicle failed to exceed 50 mph while driving. The contact was unsure if the failure to exceed 50 mph was connected to the recall. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 6,903. VIN tool confirms parts not available.

- Orriville, CA, USA

problem #1

Jan 152020

RX 350 6-cyl

  • 0 miles
The contact owns a 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline). The contact stated that Lexus of queens (located at 40-40 northern blvd, long island city, NY 11101, (833) 457-3255) exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Briarwood, NY, USA