10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
33,500 miles

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problem #1

May 012019

RX 450h

  • 33,500 miles
I was involved in an accident on 5/1/19 where a woman hit me from the side at 20-30 mph from the side. The impact was pretty square on the front, driver-side quarter panel. None of the airbags deployed and I have a whiplash injury. When I saw the recall on some 2016 Lexus Rx450H for a very similar issue, I thought I'd raise the concern and ask for an investigation to see if any should have deployed. I've included the accident report (poor quality scan but still readable), and photos. The accident report says that my car was going approximately 15 mph but I'm pretty sure that I was at a complete stop by the time she hit me. We're currently at $22K damage and climbing. With the location of the impact, it's unclear to me whether the air-bags should have deployed. If you look at the front facing photo, you can see that the bumper and quarter panel did not pop back out and retained the shape of the impact. This should give you an idea of how far the impact shoved things in. The wheel was hit too, which damaged suspension and steering. My VIN was not included in the recall. Should it have been?

- Chandler, AZ, USA