10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 10,953 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. I received a letter in July 2016 that my passenger airbag was on recall. The letter stated:" A ruptured inflator may result in metal fragments striking vehicle occupants causing serious injury or death." It is now Sept. 21, 2016 and I have been calling Lincoln company asking when will my airbag part be available. It was learned that Lincoln is "in the development stage" to produce the part! not only do they not have a part, they have not even developed the part yet!!" I spoke to three different people at Lincoln customer service and a supervisor about this situation. They all stated they have no idea when a part would be available, even though I am in Florida zone a for the most serious case of inflator malfunction. Since receiving the letter, I have not allowed anyone to sit in the front seat passenger seat.....and will not until this matter is fixed. Hence, I have not had the use/enjoyment/comfort of the automobile that I purchased. This is very unacceptable. The worst part of this to me is that the three people I spoke to at Lincoln said, "it is safe to drive the car and use that seat, since the letter did not indicate a loaner car would be issued." How in the world can anyone get a letter like this and then the company say the likes of "oh don't worry.""??? their logic is totally insane and illogical. Unfortunately, I understand that over 50 million cars+ are on recall for this matter and it is a nightmare for the car companies. However, I can not worry about them, I have to worry about my grandson, or any other passengers! how long will I have to make people sit in the backseat of my car????"
- West Palm Beach, FL, USA
Takata recall. The contact owns a 2011 Lincoln Mkz. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Arp, TX, USA
Not inspected no paperwork available for vehicle
- Washington, DC, USA
I was the driver; the accident occured day'sunny around noon;I was in a library parking lot pulling into a parking space -slowly suddenly, the car leapt forward the and "something" seemed to be under the accelerator- it leapt forward I could lt not make the car stop; what stopped the car wasae concrete light post which exploded. If I had not hit the post the car would have gone in to a lake and I might have drowned. I was alone the car - and I had about $10,000 damage to my car. I believe the floor mat shifted and was under the accelerator and I am very distressed. Also -the airbags did not deploy. This needs to be addresssed- I contacted Ford but they said I as not affected by the massive previous recall of floor mats., this floormat issue needs to be addressed or someone will die.
- Boynton Beach, FL, USA
40 M, car when right off road, hit a poll. Center to right front damage. Air bag did not deploy. I did not have any cuts on face but my head was hurting hard. Alot I don't remember after that for days.
- Weatherford, TX, USA
- Hilton Head, SC, USA