Technical Service Bulletins (TSBs) for the 2023 CX-50 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems. All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.

    STEERING

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-082-23

      Date Announced:
      DEC 08, 2023
      NHTSA ID:
      #10248390

      Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »

    • TSB #SA-008-23

      Date Announced:
      FEB 02, 2023
      NHTSA ID:
      #10232302

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #02-003-22

      Date Announced:
      APR 05, 2022
      NHTSA ID:
      #10210902

      Some customers may complain that the steering wheel is off center more than 3??A? even when driving straight on a flat road. Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    SUSPENSION

    • TSB #SA-013-24

      Date Announced:
      FEB 16, 2024
      NHTSA ID:
      #10251369

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #02-004-22a

      Date Announced:
      NOV 18, 2022
      NHTSA ID:
      #10226814

      Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »

    • TSB #02-004-22

      Date Announced:
      MAY 24, 2022
      NHTSA ID:
      #10213185

      Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »

    SUSPENSION:FRONT:WHEEL BEARING

    • TSB #SA-006-22

      Date Announced:
      FEB 28, 2022
      NHTSA ID:
      #10208564

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    BRAKES (PWS)

    • TSB #SA-003-23a

      Date Announced:
      SEP 15, 2023
      NHTSA ID:
      #10243568

      Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »

    SERVICE BRAKES, HYDRAULIC

    • TSB #SA-007-24a

      Date Announced:
      APR 02, 2024
      NHTSA ID:
      #10254185

      This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »

    • TSB #SA-016-24

      Date Announced:
      MAR 08, 2024
      NHTSA ID:
      #10252508

      Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-007-24

      Date Announced:
      FEB 05, 2024
      NHTSA ID:
      #10251367

      NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. Read More »

    • TSB #SA-077-23

      Date Announced:
      NOV 15, 2023
      NHTSA ID:
      #10246216

      This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »

    • TSB #SA-010-23

      Date Announced:
      FEB 09, 2023
      NHTSA ID:
      #10232304

      Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »

    • TSB #SA-055-22

      Date Announced:
      AUG 15, 2022
      NHTSA ID:
      #10218773

      If a vehicle is stuck in the EPB (Electronic Parking Brake) maintenance mode or cannot be put into the maintenance mode, use the repair procedure below to continue or complete the repairs. Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    PARKING BRAKE

    • TSB #04-003-23

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238665

      When entering the Emergency Parking Brake (EPB) maintenance mode, if only one side of the parking brake is fully released, the vehicle may be stuck in the EPB maintenance mode. Read More »

    • TSB #SA-011-23

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233563

      If a vehicle is stuck in the EPB (Electronic Parking Brake) maintenance mode or cannot be put into the maintenance mode, use the repair procedure below to continue or complete the repairs. Read More »

    ENGINE AND ENGINE COOLING

    • TSB #SA-024-24

      Date Announced:
      APR 19, 2024
      NHTSA ID:
      #10254186

      A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »

    • TSB #SA-017-24a

      Date Announced:
      APR 11, 2024
      NHTSA ID:
      #10254190

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #01-011-23

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248340

      Some customers may complain that the CHECK ENGINE light turns ON after a cold start or at high elevations (higher than 3,000m / 10,000 ft.), then exhibits lack of power from the engine with DTC P061B:00 stored in memory. Read More »

    • TSB #SA-081-23

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248392

      There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. Read More »

    • TSB #SA-009-23i

      Date Announced:
      OCT 23, 2023
      NHTSA ID:
      #10244669

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-032-23a

      Date Announced:
      OCT 11, 2023
      NHTSA ID:
      #10244679

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #SA-009-23h

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241634

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23g

      Date Announced:
      AUG 15, 2023
      NHTSA ID:
      #10241633

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-015-23d

      Date Announced:
      JUN 28, 2023
      NHTSA ID:
      #10238689

      Connected Services, Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23d

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237209

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-015-23c

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237210

      Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-032-23

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237216

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #SA-009-23c

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235576

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-026-23

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235702

      A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »

    • TSB #SA-009-23b

      Date Announced:
      MAR 28, 2023
      NHTSA ID:
      #10233683

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-010-23

      Date Announced:
      FEB 09, 2023
      NHTSA ID:
      #10232304

      Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #RF-23-01

      Date Announced:
      JAN 23, 2023
      NHTSA ID:
      #10230865

      When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. Read More »

    • TSB #MT-004-22

      Date Announced:
      DEC 01, 2022
      NHTSA ID:
      #10228648

      Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure. Read More »

    • TSB #01-015-22

      Date Announced:
      NOV 22, 2022
      NHTSA ID:
      #10226823

      Some customers may complain that the CHECK ENGINE light turns ON after a cold start, then exhibits lack of power from the engine with DTC P061B:00 stored in memory. This is caused by improper control software of the PCM. Read More »

    • TSB #01-014-22

      Date Announced:
      NOV 14, 2022
      NHTSA ID:
      #10226822

      Some customers may complain of lack of power during full-throttle acceleration after cold start. A check engine light may turn on for misfire caused by temporary over rich fuel injection. Read More »

    • TSB #SA-048-22

      Date Announced:
      JUL 27, 2022
      NHTSA ID:
      #10217195

      Some customers may report poor A/C performance and/or i-Stop operation concerns due to a leaking A/C condensor. Read More »

    • TSB #SA-023-22

      Date Announced:
      APR 26, 2022
      NHTSA ID:
      #10210884

      A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    FUEL SYSTEM, GASOLINE

    • TSB #SA-020/23

      Date Announced:
      APR 13, 2023
      NHTSA ID:
      #10235693

      Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Read More »

    FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

    • TSB #SA-020/23

      Date Announced:
      APR 13, 2023
      NHTSA ID:
      #10235693

      Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Read More »

    POWER TRAIN

    • TSB #PF-24-03

      Date Announced:
      MAR 06, 2024
      NHTSA ID:
      #10252507

      Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #05-001-23

      Date Announced:
      MAY 03, 2023
      NHTSA ID:
      #10237198

      Some customers may experience a shock during driving at low speeds when starting from a stop with the accelerator pedal depressed slightly. This may be caused by improper control software of the TCM causing improper lock up operation. Read More »

    • TSB #SA-068-22

      Date Announced:
      OCT 17, 2022
      NHTSA ID:
      #10225767

      The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. Read More »

    • TSB #SA-038-22

      Date Announced:
      JUN 07, 2022
      NHTSA ID:
      #10215238

      Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »

    • TSB #SA-006-22a

      Date Announced:
      MAR 09, 2022
      NHTSA ID:
      #10209752

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    • TSB #SA-006-22

      Date Announced:
      FEB 28, 2022
      NHTSA ID:
      #10208564

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-009-22

      Date Announced:
      FEB 18, 2022
      NHTSA ID:
      #10208568

      The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »

    POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

    • TSB #05-001-23

      Date Announced:
      MAY 03, 2023
      NHTSA ID:
      #10237198

      Some customers may experience a shock during driving at low speeds when starting from a stop with the accelerator pedal depressed slightly. This may be caused by improper control software of the TCM causing improper lock up operation. Read More »

    • TSB #SA-038-22

      Date Announced:
      JUN 07, 2022
      NHTSA ID:
      #10215238

      Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »

    POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

    • TSB #SA-038-22

      Date Announced:
      JUN 07, 2022
      NHTSA ID:
      #10215238

      Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »

    POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

    • TSB #SA-009-22

      Date Announced:
      FEB 18, 2022
      NHTSA ID:
      #10208568

      The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »

    ELECTRICAL SYSTEM

    • TSB #07-003-24

      Date Announced:
      APR 22, 2024
      NHTSA ID:
      #10254188

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #09-024-24

      Date Announced:
      APR 17, 2024
      NHTSA ID:
      #10254184

      Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. Read More »

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-006-24

      Date Announced:
      FEB 01, 2024
      NHTSA ID:
      #10251373

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-023-23b

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248386

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »

    • TSB #09-001-23a

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248394

      Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »

    • TSB #SA-015-23e

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248387

      Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-021-23b

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248388

      Qi Wireless Charger symptom troubleshooting Read More »

    • TSB #SA-025-23a

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248389

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #09-039-23

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246147

      Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »

    • TSB #SA-027-23c

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246210

      In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »

    • TSB #01-007-23a

      Date Announced:
      NOV 07, 2023
      NHTSA ID:
      #10246121

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #SA-032-23a

      Date Announced:
      OCT 11, 2023
      NHTSA ID:
      #10244679

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #SA-059-23

      Date Announced:
      OCT 10, 2023
      NHTSA ID:
      #10244661

      When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »

    • TSB #SA-021-23a

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241635

      Qi Wireless Charger Symptom Troubleshooting Read More »

    • TSB #SA-021-23b

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241636

      Qi Wireless Charger Symptom Troubleshooting Read More »

    • TSB #SA-027-23b

      Date Announced:
      JUL 11, 2023
      NHTSA ID:
      #10240495

      Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X". Read More »

    • TSB #SA-027-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238692

      IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23) Read More »

    • TSB #09-024-23

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238670

      Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. Read More »

    • TSB #SA-005-23a

      Date Announced:
      MAY 31, 2023
      NHTSA ID:
      #10237208

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-009-23d

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237209

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-015-23c

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237210

      Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-032-23

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237216

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #01-007-23

      Date Announced:
      MAY 09, 2023
      NHTSA ID:
      #10237197

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #SA-027-23

      Date Announced:
      APR 28, 2023
      NHTSA ID:
      #10235699

      In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN". Read More »

    • TSB #SA-025-23

      Date Announced:
      APR 21, 2023
      NHTSA ID:
      #10235700

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-022-23

      Date Announced:
      APR 14, 2023
      NHTSA ID:
      #10235701

      Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »

    • TSB #SA-021-23

      Date Announced:
      APR 14, 2023
      NHTSA ID:
      #10235696

      Qi Wireless Charger symptom troubleshooting Read More »

    • TSB #SA-018-23a

      Date Announced:
      APR 04, 2023
      NHTSA ID:
      #10235705

      This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #SA-018-23

      Date Announced:
      MAR 28, 2023
      NHTSA ID:
      #10233685

      This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #SA-010-23

      Date Announced:
      FEB 09, 2023
      NHTSA ID:
      #10232304

      Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #07-002-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232300

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #07-002-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232300

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #RF-23-02

      Date Announced:
      JAN 25, 2023
      NHTSA ID:
      #10230866

      Due to the supply chain shortages for BDGF-66-5G0G, hardware has been confirmed compatible between BDGF-66-5G0B up to the G suffix. This can be used for repair with vehicles originally equipped with C to G level suffix parts. Read More »

    • TSB #SA-006/23

      Date Announced:
      JAN 23, 2023
      NHTSA ID:
      #10230880

      Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. Read More »

    • TSB #SA-005/22

      Date Announced:
      JAN 19, 2023
      NHTSA ID:
      #10230878

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #16-001-23

      Date Announced:
      JAN 10, 2023
      NHTSA ID:
      #10230905

      Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11022). NOTE: Over-the-air update (OTA) for MAZDA CONNECT is now available in the U.S. Read More »

    • TSB #09-001-23

      Date Announced:
      JAN 03, 2023
      NHTSA ID:
      #10230894

      Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - ... Read More »

    • TSB #09-002-23

      Date Announced:
      JAN 03, 2023
      NHTSA ID:
      #10230895

      Some customers may complain that the front seat warmers are inoperative or cannot be turned OFF and DTC B1520:49 may be stored. This may be caused by an electrical noise of the front seat warmer control unit. Read More »

    • TSB #SA-004-22g

      Date Announced:
      DEC 14, 2022
      NHTSA ID:
      #10228650

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-017-22d

      Date Announced:
      DEC 13, 2022
      NHTSA ID:
      #10228652

      Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »

    • TSB #SA-019-22c

      Date Announced:
      DEC 13, 2022
      NHTSA ID:
      #10228653

      MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-077-22

      Date Announced:
      DEC 05, 2022
      NHTSA ID:
      #10228656

      Some vehicles may experience the rear differential oil temperature sensor PID (OIL_TEMP_SEN) on MDARS displaying the wrong value. This is due to a software bug (glitch) with MDARS. Read More »

    • TSB #SA-075-22

      Date Announced:
      NOV 14, 2022
      NHTSA ID:
      #10226924

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #SA-064-22a

      Date Announced:
      NOV 02, 2022
      NHTSA ID:
      #10226916

      Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »

    • TSB #09-031-22a

      Date Announced:
      OCT 19, 2022
      NHTSA ID:
      #10225782

      Some vehicles may exhibit the "Check Fuel-filler Cap" message displayed in the instrument cluster. This is caused by improper control software of the PCM. Read More »

    • TSB #SA-066-22

      Date Announced:
      OCT 12, 2022
      NHTSA ID:
      #10225761

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of ... Read More »

    • TSB #SA-067-22

      Date Announced:
      OCT 12, 2022
      NHTSA ID:
      #10225763

      Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * ... Read More »

    • TSB #SA-017-22c

      Date Announced:
      OCT 10, 2022
      NHTSA ID:
      #10225727

      Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »

    • TSB #SA-064-22

      Date Announced:
      OCT 06, 2022
      NHTSA ID:
      #10225747

      Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »

    • TSB #SA-004-22f

      Date Announced:
      OCT 04, 2022
      NHTSA ID:
      #10225720

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-061-22

      Date Announced:
      SEP 29, 2022
      NHTSA ID:
      #10222563

      The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - BSM system indicates vehicle on the opposite side. Read More »

    • TSB #09-030-22a

      Date Announced:
      SEP 28, 2022
      NHTSA ID:
      #10222572

      Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. Read More »

    • TSB #SA-060/22

      Date Announced:
      SEP 12, 2022
      NHTSA ID:
      #10222562

      Some customers may experience the Power liftgate (PLG) will not open and DTC B145D:12 (Closure motor circuit malfunction) may be stored. Read More »

    • TSB #SA-004-22e

      Date Announced:
      SEP 08, 2022
      NHTSA ID:
      #10222553

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-017-22b

      Date Announced:
      AUG 25, 2022
      NHTSA ID:
      #10219228

      Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. Read More »

    • TSB #SA-004-22d

      Date Announced:
      AUG 25, 2022
      NHTSA ID:
      #10219229

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-058-22

      Date Announced:
      AUG 19, 2022
      NHTSA ID:
      #10218776

      Some customers may expierience infotainment static or no audio sound and the following DTC's may be stored: - U2145:08 - Communication error with remote tuner (RT) - U0186:08 - Communication error with audio amplifier This may be ... Read More »

    • TSB #09-031-22

      Date Announced:
      AUG 18, 2022
      NHTSA ID:
      #10218734

      Some vehicles may exhibit the ??A?A?Check Fuel-filler Cap??A?A? message displayed in the instrument cluster. This is caused by improper control software of the PCM. Read More »

    • TSB #SA-056-22

      Date Announced:
      AUG 15, 2022
      NHTSA ID:
      #10218774

      Some vehicles may exhibit a power door lock that may continue activating for a few seconds after the button is pressed. Read More »

    • TSB #01-006-22

      Date Announced:
      JUN 22, 2022
      NHTSA ID:
      #10215274

      This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #SA-004-22c

      Date Announced:
      JUN 09, 2022
      NHTSA ID:
      #10215015

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-034-22

      Date Announced:
      MAY 20, 2022
      NHTSA ID:
      #10213148

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-004-22b

      Date Announced:
      MAY 12, 2022
      NHTSA ID:
      #10213125

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    • TSB #SA-028-22

      Date Announced:
      MAY 02, 2022
      NHTSA ID:
      #10213142

      Qi Wireless Charger Symptom Troubleshooting Read More »

    • TSB #SA-026-22

      Date Announced:
      APR 27, 2022
      NHTSA ID:
      #10210887

      Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Read More »

    • TSB #SA-019-22

      Date Announced:
      APR 06, 2022
      NHTSA ID:
      #10210879

      Mazda Connected Services Frequently Asked Questions (FAQ). Read More »

    • TSB #SA-017-22

      Date Announced:
      APR 04, 2022
      NHTSA ID:
      #10210865

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. Read More »

    • TSB #01-003/22

      Date Announced:
      MAR 17, 2022
      NHTSA ID:
      #10209778

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #SA-012-22

      Date Announced:
      MAR 15, 2022
      NHTSA ID:
      #10209755

      Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »

    • TSB #SA-011-22

      Date Announced:
      MAR 10, 2022
      NHTSA ID:
      #10209754

      The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »

    ELECTRICAL SYSTEM:12V/24V/48V BATTERY

    • TSB #01-007-23

      Date Announced:
      MAY 09, 2023
      NHTSA ID:
      #10237197

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

    • TSB #09-001-24b

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252503

      Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »

    • TSB #09-001-24a

      Date Announced:
      FEB 13, 2024
      NHTSA ID:
      #10251361

      Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »

    • TSB #SA-050-23

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241637

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    • TSB #07-002-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232300

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #07-002-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232300

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #09-031-22

      Date Announced:
      AUG 18, 2022
      NHTSA ID:
      #10218734

      Some vehicles may exhibit the ??A?A?Check Fuel-filler Cap??A?A? message displayed in the instrument cluster. This is caused by improper control software of the PCM. Read More »

    • TSB #SA-039-22

      Date Announced:
      JUN 10, 2022
      NHTSA ID:
      #10215244

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    ELECTRICAL SYSTEM:SOFTWARE

    • TSB #09-045-23

      Date Announced:
      DEC 15, 2023
      NHTSA ID:
      #10248299

      Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »

    • TSB #SA-004-22b

      Date Announced:
      MAY 12, 2022
      NHTSA ID:
      #10213125

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #DRW46

      Date Announced:
      MAR 25, 2022
      NHTSA ID:
      #10209724

      The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. The affected vehicles were built with an older version of the software and AA/CP functions may not work correctly. Read More »

    EXTERIOR LIGHTING

    • TSB #SA-017-24a

      Date Announced:
      APR 11, 2024
      NHTSA ID:
      #10254190

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23h

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241634

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23g

      Date Announced:
      AUG 15, 2023
      NHTSA ID:
      #10241633

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23b

      Date Announced:
      MAR 28, 2023
      NHTSA ID:
      #10233683

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-010-23

      Date Announced:
      FEB 09, 2023
      NHTSA ID:
      #10232304

      Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    EXTERIOR LIGHTING:HEADLIGHTS

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    VISIBILITY

    • TSB #SA-079-23

      Date Announced:
      DEC 01, 2023
      NHTSA ID:
      #10248348

      Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »

    • TSB #ONP08

      Date Announced:
      JUN 01, 2023
      NHTSA ID:
      #10238706

      ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating ... Read More »

    • TSB #MSP59

      Date Announced:
      APR 04, 2023
      NHTSA ID:
      #10235570

      On the 360??A? View Monitor, the 360??A? or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Read More »

    • TSB #SA-012-23

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233704

      Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. Read More »

    • TSB #SA-010-23

      Date Announced:
      FEB 09, 2023
      NHTSA ID:
      #10232304

      Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »

    VISIBILITY:GLASS, SIDE/REAR

    • TSB #SA-045-22a

      Date Announced:
      DEC 06, 2022
      NHTSA ID:
      #10228655

      The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »

    VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

    • TSB #SA-059-23

      Date Announced:
      OCT 10, 2023
      NHTSA ID:
      #10244661

      When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »

    • TSB #SA-039-23a

      Date Announced:
      SEP 13, 2023
      NHTSA ID:
      #10243569

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    VISIBILITY:SUN/MOON ROOF ASSEMBLY

    • TSB #SA-001-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251306

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-001-24

      Date Announced:
      JAN 05, 2024
      NHTSA ID:
      #10249545

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-014-23b

      Date Announced:
      JUL 11, 2023
      NHTSA ID:
      #10240486

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-014-23a

      Date Announced:
      MAR 20, 2023
      NHTSA ID:
      #10233566

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-014-23

      Date Announced:
      MAR 10, 2023
      NHTSA ID:
      #10233565

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-032-22a

      Date Announced:
      DEC 22, 2022
      NHTSA ID:
      #10228654

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

    • TSB #SA-012-23

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233704

      Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. Read More »

    AIR BAGS

    • TSB #SA-026-24

      Date Announced:
      APR 24, 2024
      NHTSA ID:
      #10254098

      A customer may complain of a rattle noise from the right side of the dash. The noise may be coming from the passenger side airbag. Read More »

    SEAT BELTS

    • TSB #SA-080-23

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248288

      When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. Read More »

    STRUCTURE

    • TSB #SA-001-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251306

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-001-24

      Date Announced:
      JAN 05, 2024
      NHTSA ID:
      #10249545

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-082-23

      Date Announced:
      DEC 08, 2023
      NHTSA ID:
      #10248390

      Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »

    • TSB #SA-039-23a

      Date Announced:
      SEP 13, 2023
      NHTSA ID:
      #10243569

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #SA-039-23

      Date Announced:
      JUL 06, 2023
      NHTSA ID:
      #10240496

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-036-23

      Date Announced:
      JUN 05, 2023
      NHTSA ID:
      #10238697

      Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »

    • TSB #09-009-23

      Date Announced:
      FEB 07, 2023
      NHTSA ID:
      #10232281

      Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »

    • TSB #09-006-23

      Date Announced:
      JAN 23, 2023
      NHTSA ID:
      #10230902

      When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »

    • TSB #SA-032-22a

      Date Announced:
      DEC 22, 2022
      NHTSA ID:
      #10228654

      Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-008-22a

      Date Announced:
      OCT 17, 2022
      NHTSA ID:
      #10225724

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #SA-062-22

      Date Announced:
      OCT 03, 2022
      NHTSA ID:
      #10225735

      You may need to remove the front bumper on a CX-50 Meridian Edition. When doing so, some of the parts must be discarded and replaced. Refer to the repair procedure for tips, cautions, and instructions Read More »

    • TSB #SA-059-22

      Date Announced:
      AUG 23, 2022
      NHTSA ID:
      #10218777

      Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED are present. Read More »

    • TSB #SA-047-22

      Date Announced:
      JUL 27, 2022
      NHTSA ID:
      #10217190

      Some vehicles may exhibit paint peeling on the front bumper. Read More »

    • TSB #SA-029-22a

      Date Announced:
      JUN 29, 2022
      NHTSA ID:
      #10215222

      Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars or that the sunroof will not open because it contacts a crossbar or the load on the cross bars. Read More »

    • TSB #SA-037-22

      Date Announced:
      JUN 03, 2022
      NHTSA ID:
      #10215225

      Customers may complain about either rear fender liner (mudguard) hanging down because it is too short to fit into the fender trim. Read More »

    • TSB #SA-035-22

      Date Announced:
      MAY 20, 2022
      NHTSA ID:
      #10213149

      During PDI, an indentation in the rear bumper may be noticed, and in some cases, the customer may return after delivery to report the indentation. Read More »

    • TSB #SA-032-22

      Date Announced:
      MAY 11, 2022
      NHTSA ID:
      #10213146

      Some customers may report a rattle from the sunroof area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »

    • TSB #SA-027-22

      Date Announced:
      APR 29, 2022
      NHTSA ID:
      #10210888

      Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »

    • TSB #SA-022-22

      Date Announced:
      APR 22, 2022
      NHTSA ID:
      #10210883

      Before beginning the installation of the accessory side rocker trim (aka "garnish"), part number VA40-V3-100, read these instructions. Read More »

    • TSB #SA-008-22

      Date Announced:
      FEB 10, 2022
      NHTSA ID:
      #10208567

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

    • TSB #09-009-23

      Date Announced:
      FEB 07, 2023
      NHTSA ID:
      #10232281

      Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »

    STRUCTURE:BODY:ROOF AND PILLARS

    • TSB #SA-070-23

      Date Announced:
      OCT 24, 2023
      NHTSA ID:
      #10244560

      Some customers may complain that the black felt padding on the A-pillar trim is visible. Read More »

    • TSB #SA-029-22

      Date Announced:
      MAY 03, 2022
      NHTSA ID:
      #10213143

      Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars. Read More »

    STRUCTURE:INTERIOR PANELS:DOOR

    • TSB #SA-067-23

      Date Announced:
      OCT 19, 2023
      NHTSA ID:
      #10244563

      Some customers may complain that a door beltline molding is loose, fell off, or is missing. Read More »

    LATCHES/LOCKS/LINKAGES

    • TSB #09-024-24

      Date Announced:
      APR 17, 2024
      NHTSA ID:
      #10254184

      Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. Read More »

    • TSB #SA-017-24a

      Date Announced:
      APR 11, 2024
      NHTSA ID:
      #10254190

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-069-23

      Date Announced:
      OCT 24, 2023
      NHTSA ID:
      #10244561

      At PDI, it may be found that the outer door handle is missing the cover around the key cylinder. Read More »

    • TSB #MSP60b

      Date Announced:
      AUG 29, 2023
      NHTSA ID:
      #10242108

      MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #MSP60c

      Date Announced:
      AUG 29, 2023
      NHTSA ID:
      #10242110

      MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #MSP60a

      Date Announced:
      AUG 29, 2023
      NHTSA ID:
      #10241629

      MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #09-024-23

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238670

      Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23c

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235576

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #MSP60

      Date Announced:
      APR 04, 2023
      NHTSA ID:
      #10235572

      The driver??A?A?s door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #SA-009-23b

      Date Announced:
      MAR 28, 2023
      NHTSA ID:
      #10233683

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-004/23

      Date Announced:
      JAN 13, 2023
      NHTSA ID:
      #10230877

      Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »

    • TSB #SA-053-22a

      Date Announced:
      SEP 13, 2022
      NHTSA ID:
      #10222561

      Some customers may complain about a missing rear seatback release button. Read More »

    • TSB #SA-053-22

      Date Announced:
      AUG 01, 2022
      NHTSA ID:
      #10218771

      Some customers may complain about a missing rear seatback release button. Read More »

    LATCHES/LOCKS/LINKAGES:DOORS:LOCK

    • TSB #MSP60a

      Date Announced:
      AUG 29, 2023
      NHTSA ID:
      #10241629

      MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #MSP60

      Date Announced:
      MAY 11, 2023
      NHTSA ID:
      #10237220

      MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN - TEMPORARILY SUSPENDED Attention all Mazda Dealers: Please see the Dealer Email below sent May 11, 2023. The MSP60 campaign is temporarily suspended. Read More »

    • TSB #MSP60

      Date Announced:
      APR 04, 2023
      NHTSA ID:
      #10235572

      The driver??A?A?s door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #DRW50

      Date Announced:
      JUL 01, 2022
      NHTSA ID:
      #10217182

      A small number of vehicles were produced with the incorrect mechanical front door key and key lock cylinder installed. The repair will be an inspection or replacement of the key and key lock cylinder. Read More »

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

    • TSB #09-009-23

      Date Announced:
      FEB 07, 2023
      NHTSA ID:
      #10232281

      Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »

    TIRES

    • TSB #SA-013-24

      Date Announced:
      FEB 16, 2024
      NHTSA ID:
      #10251369

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-014-24

      Date Announced:
      FEB 16, 2024
      NHTSA ID:
      #10251370

      Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-008-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238680

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-012-22

      Date Announced:
      MAR 15, 2022
      NHTSA ID:
      #10209755

      Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »

    TIRES:SIDEWALL

    • TSB #SA-014-24

      Date Announced:
      FEB 16, 2024
      NHTSA ID:
      #10251370

      Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »

    WHEELS

    • TSB #SA-022-24

      Date Announced:
      APR 10, 2024
      NHTSA ID:
      #10254191

      Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »

    • TSB #SA-013-24

      Date Announced:
      FEB 16, 2024
      NHTSA ID:
      #10251369

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-014-24

      Date Announced:
      FEB 16, 2024
      NHTSA ID:
      #10251370

      Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-008-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238680

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-031-23

      Date Announced:
      MAY 17, 2023
      NHTSA ID:
      #10237215

      Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »

    • TSB #RF-23-06

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235582

      Due to a short-term supplier change, a series of wheels are applicable from the 2023 CX-50. See table below for a visual representation along with the part number (part number can also be verified by the stamping located in the wheel). Read More »

    • TSB #SA-008-23

      Date Announced:
      FEB 02, 2023
      NHTSA ID:
      #10232302

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-033-22

      Date Announced:
      MAY 19, 2022
      NHTSA ID:
      #10213147

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-031-22

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213145

      Some customers may complain that the tire sidewalls are distorted or "damaged". Read More »

    • TSB #SA-006-22a

      Date Announced:
      MAR 09, 2022
      NHTSA ID:
      #10209752

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    TRAILER HITCHES

    • TSB #ONP08

      Date Announced:
      JUN 01, 2023
      NHTSA ID:
      #10238706

      ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating ... Read More »

    • TSB #RF-23-05

      Date Announced:
      APR 19, 2023
      NHTSA ID:
      #10235581

      CX-50 7-Way Trailer Hitch Harness Instructions. When installing CX-50 7-way trailer hitch harness, please make sure to use the newly updated installation instructions designated for part numbers VA41V7780A/VAS1V7780A. Read More »

    • TSB #SA-021-22a

      Date Announced:
      SEP 07, 2022
      NHTSA ID:
      #10222548

      The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920, are not correct. Please read this Service Alert before beginning the installation process of the accessory tow hitch. Read More »

    • TSB #SA-021-22

      Date Announced:
      APR 21, 2022
      NHTSA ID:
      #10210882

      The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920, are not correct. Please read this Service Alert before beginning the installation process of the accessory tow hitch. Read More »

    SEATS

    • TSB #SA-080-23

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248288

      When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. Read More »

    • TSB #09-007-23c

      Date Announced:
      NOV 20, 2023
      NHTSA ID:
      #10246133

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #09-007-23b

      Date Announced:
      JUN 01, 2023
      NHTSA ID:
      #10238668

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #ONP08

      Date Announced:
      JUN 01, 2023
      NHTSA ID:
      #10238706

      ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating ... Read More »

    • TSB #09-007-23a

      Date Announced:
      APR 03, 2023
      NHTSA ID:
      #10235415

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #09-007-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232402

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #09-043-22

      Date Announced:
      NOV 02, 2022
      NHTSA ID:
      #10226887

      Some customers may complain about a missing rear seatback release button. This is caused by an incomplete assembly at the factory. To correct this issue, the production process of the seat back has been modified. Read More »

    • TSB #09-012-22

      Date Announced:
      APR 08, 2022
      NHTSA ID:
      #10210933

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    FORWARD COLLISION AVOIDANCE

    • TSB #SA-007-24a

      Date Announced:
      APR 02, 2024
      NHTSA ID:
      #10254185

      This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »

    BACK OVER PREVENTION:DISPLAY FUNCTION

    • TSB #MSP59 MSP60

      Date Announced:
      APR 10, 2023
      NHTSA ID:
      #10235573

      MSP59: On the 360??A? View Monitor, the 360??A? or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Read More »

    • TSB #MSP59

      Date Announced:
      APR 04, 2023
      NHTSA ID:
      #10235570

      On the 360??A? View Monitor, the 360??A? or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Read More »

    EQUIPMENT

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #ONP09

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252510

      Launch of Owner Notification Program ONP09 a?? 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Read More »

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #09-001-23a

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248394

      Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »

    • TSB #01-007-23a

      Date Announced:
      NOV 07, 2023
      NHTSA ID:
      #10246121

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #PF-23-09

      Date Announced:
      SEP 14, 2023
      NHTSA ID:
      #10243559

      MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Read More »

    • TSB #MSP60b

      Date Announced:
      AUG 29, 2023
      NHTSA ID:
      #10242108

      MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #MSP60c

      Date Announced:
      AUG 29, 2023
      NHTSA ID:
      #10242110

      MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »

    • TSB #SA-036-23

      Date Announced:
      JUN 05, 2023
      NHTSA ID:
      #10238697

      Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »

    • TSB #SA-016-22a

      Date Announced:
      DEC 07, 2022
      NHTSA ID:
      #10228651

      There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Read More »

    • TSB #SA-045-22a

      Date Announced:
      DEC 06, 2022
      NHTSA ID:
      #10228655

      The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »

    • TSB #SA-011-22b

      Date Announced:
      OCT 18, 2022
      NHTSA ID:
      #10225725

      The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »

    • TSB #SA-019-22b

      Date Announced:
      OCT 10, 2022
      NHTSA ID:
      #10225730

      Mazda Connected Services Frequently Asked Questions (FAQs) Read More »

    • TSB #SA-049-22

      Date Announced:
      JUL 27, 2022
      NHTSA ID:
      #10217205

      Some vehicles may exhibit the trim peeling off the EPB (Electronic Parking Brake) or power window switches. Read More »

    • TSB #DRW50

      Date Announced:
      JUL 01, 2022
      NHTSA ID:
      #10217182

      A small number of vehicles were produced with the incorrect mechanical front door key and key lock cylinder installed. The repair will be an inspection or replacement of the key and key lock cylinder. Read More »

    • TSB #SA-029-22a

      Date Announced:
      JUN 29, 2022
      NHTSA ID:
      #10215222

      Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars or that the sunroof will not open because it contacts a crossbar or the load on the cross bars. Read More »

    • TSB #SA-039-22

      Date Announced:
      JUN 10, 2022
      NHTSA ID:
      #10215244

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    • TSB #SA-027-22b

      Date Announced:
      JUN 09, 2022
      NHTSA ID:
      #10215218

      Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »

    • TSB #SA-036-22

      Date Announced:
      MAY 23, 2022
      NHTSA ID:
      #10213150

      If the mechanical keys cannot be located during PDI, review the suggested steps below prior to moving forward with key replacement. Read More »

    • TSB #SA-027-22a

      Date Announced:
      MAY 10, 2022
      NHTSA ID:
      #10213141

      Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »

    • TSB #SA-029-22

      Date Announced:
      MAY 03, 2022
      NHTSA ID:
      #10213143

      Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars. Read More »

    • TSB #SA-027-22

      Date Announced:
      APR 29, 2022
      NHTSA ID:
      #10210888

      Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »

    • TSB #SA-026-22

      Date Announced:
      APR 27, 2022
      NHTSA ID:
      #10210887

      Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Read More »

    • TSB #SA-021-22

      Date Announced:
      APR 21, 2022
      NHTSA ID:
      #10210882

      The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920, are not correct. Please read this Service Alert before beginning the installation process of the accessory tow hitch. Read More »

    • TSB #09-012-22

      Date Announced:
      APR 08, 2022
      NHTSA ID:
      #10210933

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #SA-012-22

      Date Announced:
      MAR 15, 2022
      NHTSA ID:
      #10209755

      Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »

    • TSB #SA-011-22

      Date Announced:
      MAR 10, 2022
      NHTSA ID:
      #10209754

      The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »

    EQUIPMENT:ELECTRICAL

    • TSB #SA-015-23e

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248387

      Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-016-23

      Date Announced:
      MAR 21, 2023
      NHTSA ID:
      #10233669

      There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method Read More »

    EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

    • TSB #SA-042-23a

      Date Announced:
      OCT 06, 2023
      NHTSA ID:
      #10244665

      Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. Read More »

    • TSB #SA-042-23

      Date Announced:
      JUL 21, 2023
      NHTSA ID:
      #10240494

      Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. Read More »

    EQUIPMENT:ELECTRICAL:INFOTAINMENT

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #09-039-23

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246147

      Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »

    • TSB #SA-009-23i

      Date Announced:
      OCT 23, 2023
      NHTSA ID:
      #10244669

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23h

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241634

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23g

      Date Announced:
      AUG 15, 2023
      NHTSA ID:
      #10241633

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23d

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237209

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23c

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235576

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #DRW46

      Date Announced:
      MAR 25, 2023
      NHTSA ID:
      #10233691

      DRW46 - 2023 CX-50 - APPLE CAR PLAY/ANDROID AUTO SOFTWARE UPDATE. The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    • TSB #DRW46

      Date Announced:
      MAR 25, 2022
      NHTSA ID:
      #10209724

      The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. The affected vehicles were built with an older version of the software and AA/CP functions may not work correctly. Read More »

    EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

    • TSB #09-039-23

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246147

      Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »

    EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

    • TSB #09-023-23b

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248386

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »

    • TSB #SA-021-23b

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248388

      Qi Wireless Charger symptom troubleshooting Read More »

    • TSB #SA-028-22

      Date Announced:
      MAY 02, 2022
      NHTSA ID:
      #10213142

      Qi Wireless Charger Symptom Troubleshooting Read More »

    EQUIPMENT:MECHANICAL

    • TSB #SA-006-22a

      Date Announced:
      MAR 09, 2022
      NHTSA ID:
      #10209752

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    EQUIPMENT:MECHANICAL:CARRIER/RACK

    • TSB #SA-029-22

      Date Announced:
      MAY 03, 2022
      NHTSA ID:
      #10213143

      Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars. Read More »

    EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

    • TSB #SA-005-23a

      Date Announced:
      MAY 31, 2023
      NHTSA ID:
      #10237208

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-015-23c

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237210

      Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-015-23b

      Date Announced:
      APR 28, 2023
      NHTSA ID:
      #10235579

      Mazda Connected Services - Frequently Asked Questions (FQA) Read More »

    • TSB #SA-015-23

      Date Announced:
      MAR 10, 2023
      NHTSA ID:
      #10233674

      Mazda Connect Services - Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-014-22

      Date Announced:
      MAR 29, 2022
      NHTSA ID:
      #10209761

      Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. Read More »

    • TSB #DRW47

      Date Announced:
      MAR 25, 2022
      NHTSA ID:
      #10209726

      The Manual booklet kit inside the vehicle must be replaced with an updated version as the original warranty information is outdated. The repair will be to discard the old booklet kit and replace with a new version. Read More »

    • TSB #01-003/22

      Date Announced:
      MAR 17, 2022
      NHTSA ID:
      #10209778

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    EQUIPMENT ADAPTIVE/MOBILITY

    • TSB #SA-007-24a

      Date Announced:
      APR 02, 2024
      NHTSA ID:
      #10254185

      This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-006-24

      Date Announced:
      FEB 01, 2024
      NHTSA ID:
      #10251373

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-025-23a

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248389

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-079-23

      Date Announced:
      DEC 01, 2023
      NHTSA ID:
      #10248348

      Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »

    • TSB #SA-077-23

      Date Announced:
      NOV 15, 2023
      NHTSA ID:
      #10246216

      This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »

    • TSB #SA-027-23c

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246210

      In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »

    • TSB #SA-032-23a

      Date Announced:
      OCT 11, 2023
      NHTSA ID:
      #10244679

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #09-023-23a

      Date Announced:
      SEP 28, 2023
      NHTSA ID:
      #10243549

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »

    • TSB #SA-015-23d

      Date Announced:
      JUN 28, 2023
      NHTSA ID:
      #10238689

      Connected Services, Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-027-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238692

      IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23) Read More »

    • TSB #SA-012-22

      Date Announced:
      MAR 15, 2022
      NHTSA ID:
      #10209755

      Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »

    UNKNOWN OR OTHER

    • TSB #09-001-24c

      Date Announced:
      APR 26, 2024
      NHTSA ID:
      #10254189

      Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »

    • TSB #07-003-24

      Date Announced:
      APR 22, 2024
      NHTSA ID:
      #10254188

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #SA-027-23c

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246210

      In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »

    • TSB #SA-067-23

      Date Announced:
      OCT 19, 2023
      NHTSA ID:
      #10244563

      Some customers may complain that a door beltline molding is loose, fell off, or is missing. Read More »

    • TSB #09-009-23

      Date Announced:
      FEB 07, 2023
      NHTSA ID:
      #10232281

      Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »

    • TSB #SA-039-22

      Date Announced:
      JUN 10, 2022
      NHTSA ID:
      #10215244

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    • TSB #SA-004-22b

      Date Announced:
      MAY 12, 2022
      NHTSA ID:
      #10213125

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-019-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213140

      Mazda Connected Services Frequently Asked Questions (FAQs) Read More »