2024 Mazda CX-50
TSBs (Technical Service Bulletins)
Technical Service Bulletins (TSBs) for the 2024 CX-50 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems. All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-082-23
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
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TSB #SA-013-24
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-003-23a
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
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TSB #SA-007-24a
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »
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TSB #SA-016-24
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-007-24
NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. Read More »
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TSB #SA-077-23
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »
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TSB #SA-024-24
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »
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TSB #SA-017-24a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-081-23
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. Read More »
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TSB #SA-009-23i
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-032-23a
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #SA-009-23h
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23g
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #PF-24-03
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #07-003-24
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
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TSB #09-024-24
Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. Read More »
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-006-24
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-015-23e
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-021-23b
Qi Wireless Charger symptom troubleshooting Read More »
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TSB #SA-025-23a
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »
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TSB #SA-027-23c
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
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TSB #SA-032-23a
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #SA-059-23
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
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TSB #SA-021-23a
Qi Wireless Charger Symptom Troubleshooting Read More »
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TSB #SA-021-23b
Qi Wireless Charger Symptom Troubleshooting Read More »
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TSB #SA-050-23
Some customers may complain about scratches on the instrument cluster lens. Read More »
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TSB #09-045-23
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
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TSB #SA-017-24a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23h
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23g
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-079-23
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
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TSB #SA-059-23
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
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TSB #SA-039-23a
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
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TSB #SA-001-24a
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-001-24
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-014-23b
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-080-23
When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. Read More »
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TSB #SA-001-24a
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-001-24
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-082-23
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
-
TSB #SA-039-23a
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
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TSB #09-024-24
Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. Read More »
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TSB #SA-017-24a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-069-23
At PDI, it may be found that the outer door handle is missing the cover around the key cylinder. Read More »
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TSB #SA-013-24
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-014-24
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-014-24
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »
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TSB #SA-022-24
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
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TSB #SA-013-24
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-014-24
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »
-
TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
-
TSB #SA-080-23
When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. Read More »
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TSB #09-007-23c
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »
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TSB #SA-007-24a
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #PF-23-09
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Read More »
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TSB #SA-015-23e
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-042-23a
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. Read More »
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23i
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23h
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23g
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-021-23b
Qi Wireless Charger symptom troubleshooting Read More »
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TSB #SA-007-24a
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »
-
TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
-
TSB #SA-006-24
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
-
TSB #SA-025-23a
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »
-
TSB #SA-079-23
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
-
TSB #SA-077-23
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »
-
TSB #SA-027-23c
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
-
TSB #SA-032-23a
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
-
TSB #07-003-24
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
-
TSB #SA-027-23c
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »