Affected Component: EQUIPMENT ADAPTIVE/MOBILITY

Date Published
OCT 06, 2020
NHTSA TSB #
10182127
TSB Document
Summary
CSP06 - 2019 MAZDA3 MODULE UPDATE FOR CONNECTED SERVICES. Please review the newest repair procedure updated today, September 25, 2020 that performs 2 required checks of the TCU Serial # in addition to the previous update to print out and give each owner the customer communication document after the CSP06 update. CSP06 campaign is currently in open status for all affected VINs' in the Warranty Vehicle Inquiry screen located in eMDCS. The Connected Vehicle services will launch in October, this campaign is designed to prepare the vehicle for the customer so that it is ready once Connected Vehicle services is activated. This also means Connected Vehicle services is not active. Please have your Service Advisors and BDC employees review the customer communication from Marketing Service Advisors and BDC Employees and share this specific information with the customer after the vehicle has been updated under CSP (06). Repair all affected new and used inventory at your dealership and program all affected customer vehicles as they come in for service. Important: Updated repair procedures have been posted to MGSS. Please ensure your teams use the most updated repair procedures available in MGSS under this CSP.