Affected Component: EQUIPMENT ADAPTIVE/MOBILITY

Date Published
AUG 14, 2019
NHTSA TSB #
10164268
TSB Document
Summary
2014-2016 Mazda3 – Mazda Connect Touch Screen Concern. Warranty Extension Program – Special Service Program (SSP) B6. Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a concern regarding the Mazda Connect Center Display on certain 2014-2016 Mazda3 vehicles produced from June 11, 2013 through September 3, 2016. The warranty coverage for an applicable repair has been extended to 7 years (84 months) from the original warranty start date, with no mileage limitation. If you are a recipient of this notice, your vehicle is included in this warranty extension program. What is the problem? On certain 2014-2016 Mazda3 vehicles, the Mazda Connect touch screen in the center display may not accept touch commands properly or may operate by itself (ghost touch). The film inside the touch screen may be corroded due to moisture, which might adhere on the lens of the touch screen. This corrosion may cause the malfunction of the touch screen. This warranty extension program applies only to the repair of the center display with this concern.