Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following:
- Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment.
- Remote function(s) inoperative.
o Engine Start / Stop
o Door Lock / Unlock
o Lights ON / OFF
MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\".
Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below.
- If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue.
- If the reception is good to strong, proceed to the Repair Procedure.
