10.0
really awful- Crashes / Fires:
- 12 / 1
- Injuries / Deaths:
- 16 / 0
- Average Mileage:
- 26,835 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
We have been waiting since the start of the NHTSA recall of Mercedes-Benz C300S for faulty airbags for the appropriate replacement. I believe this has been about two years since we received our first notice. Last week we received a notice from our dealership that the part was in and that we should schedule our free repair. However, today, when my husband brought the car in for service he was told that the part was not available. This has been going on for some time and the purpose of this email is to inform NHTSA that mbusa and mb of miami are continuing to fulfill their obligations under federal auto safety laws. We are both disgusted by the length of time this process has taken and we want something to be done to ensure that our car's airbag system is properly repaired.
- Miami Shores, FL, USA
Takata recall I've waited over 2 years for replacement of driver and passenger air bags and now my son is driving the car. I fear everyday for his safety, please help! will they ever get replaced?
- Newbury Park, CA, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact stated that the recall notices for NHTSA campaign number: 16V081000 (air bags) was received in February of 2016 and NHTSA campaign number: 16V363000 (air bags) in may of 2016. After contacting the dealer (orland Mercedes of orland park, 8430 w. 159th St, orland park, il), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Orland Park, IL, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact stated that the SRS air bag warning indicator kept flashing. The dealer (Mercedes-Benz of foothill ranch, 81 auto center dr, foothill ranch, ca 92610, 1-(949) 354-0112) indicated that a diagnostic test would need to be scheduled before servicing the vehicle for NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The contact was not notified by mail of the recalls and the dealer made no mention of the two air bag recalls. The contact had already waited an extended period of time to receive the part from the manufacturer. The dealer made no mention of a loaner vehicle option and had not called to provide any information about part availability. The contact was unable to sell the vehicle due to additional repairs being required. The vehicle was not repaired. The failure mileage was not available. Parts distribution disconnect.
- Irvine, CA, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact stated that NHTSA campaign numbers: 16V081000 (air bags) and 17V017000 (air bags) exceeded a reasonable amount of time for repair. The dealer (Mercedes-Benz of nanuet, 99 NY-304, nanuet, NY 10954) advised the contact to bring the vehicle to the dealer to have the air bags replaced. The contact brought the vehicle to the dealer where it remained for three weeks without being repaired. The manufacturer was also contacted and stated that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
- Edgewater, NJ, USA
The contact owns a 2008 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hendrick motors of charlotte Mercedes-Benz (located at 5201 East independence blvd, charlotte, North Carolina 28212, (704) 909-6941) was contacted and stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Gastonia, NC, USA
The contact owns a 2008 Mercedes-Benz C300. The contact stated that while stationary and driving various speeds, the vehicle made a series of indistinct grinding noises and the steering failed. The vehicle was towed to an independent mechanic where the serpentine hydraulic belt was replaced in February of 2018. The failure recurred and the independent mechanic replaced the serpentine hydraulic belt a second time. The contact stated that the indistinct grinding noises continued. On August 24, 2018 the vehicle was taken to benzel-busch motor car (28 grand avenue, englewood, New Jersey, (201) 567-1400) as the sunroof had become inoperative. The dealer was able to close the sunroof. However, the work order status form stated that the dealer checked for noise and removed the ocp, inspected cables for damage, and assessed mechanical cables to make sure they did not slip while driving. In addition, the driver and passenger air bag were replaced, as stated by the work order from the dealer. Thereafter, the contact stated that the esp warning light illuminated intermittently. The contact stated that the cruise control became disabled and that the vehicle hesitated to accelerate forward while driving various speeds. Three weeks later the contact stated that the indistinct grinding noises recurred. The vehicle was then taken to Mercedes-Benz of nanuet (99 NY-304, nanuet, New York 10954 (845) 624-1500) where it was determined that oil had leaked from underneath the vehicle and that there was a potential fire risk. The work order repair form stated that the steering column was faulty, as well as the axle boost. The dealer replaced belt tensioners and idler pulleys. The manufacturer was made aware of the failure. The failure mileage was 70,412. Consumer stated vehicle was a total loss and airbag didn't deploy.
- Edgewater, NJ, USA
Takata recall. The contact owns a 2008 Mercedes Benz C300. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called Mercedes-Benz of temecula dealer ((951) 216-7800, 40910 temecula center dr, temecula, ca 92591, ) where T was confirmed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Moreno Valle, CA, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 16V363000 (air bags) and 16V081000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The carlton motorcars Inc. (2446 laurens rd, greenville, SC 29607, (864) 213-8000) was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Greer, SC, USA
Takata recall in January 2018 I received a notice from Mercedes Benz stating that my vehicle was part of priority group 5 and my takata airbags (driver & front passenger) would be corrected by June 30, 2018. It is now late October 2018 and I still cannot get this recall rectified.
- Mooresville, NC, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V363000 (air bags) and 16V081000 (air bags); however, the parts were not available. Mercedes-Benz of newton (92 hampton house rd, newton, NJ 07860, 973-383-8300) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Ogdensburg, NJ, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300W4. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (mansfield motor group, 1493 park ave w, mansfield, oh 44906, (419) 529-4000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue by the dealer. The contact had not experienced a failure. VIN tool confirms parts not available. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).' Updated 12/12/18
- Mansfiled, OH, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact received recall notices for NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The dealer (w.I. simonson Mercedes-Benz, 1626 wilshire blvd, santa monica, ca 90403, 1-800-784-9248) stated that the parts were not available. A loaner vehicle option was not provided. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
- Los Angeles, CA, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The dealer (keeler motor car company, 1111 troy schenectady rd, latham, NY 12110, (888) 600-3013) stated that the parts were unavailable and did not know when they would be supplied from the manufacturer. The dealer stated that the parts were on a national backorder, and that the contact would be placed on a waiting list and called once the parts arrived. The contact did not receive a follow-up response from the dealer. The contact stated that the vehicle had been parked for months due to the parts not being available. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect.
- Albany, NY, USA
Takata recall almost 3 years and no action
- North Fork, CA, USA
Takata recall no one is available to fix this recall for me I have been calling over two years now when I noticed a problem with my vehicle
- Rancho Cordova, CA, USA
Takata recall, and SRS module. Mercedes Benz paramus will not fix recall unless I pay 400 dollars for a malfunction on the driver side seatbelt buckle, which works fine and locks in place. For previous recall at Mercedes Benz in englewood NJ, they service shop always upcharges and if I refuse to pay they will not do recall. The englewood one tried to charge me 700 dollars for a O2 sensor that needed to be replaced before they can fix recall and I had refused. This was two years ago. Now on 9/12/18 at 3:00pm I dropped my car off for the recall, then they stated that they will do it, then magically my steering wheel column locked and charged me 1100 dollars to fix it without fixing me recall because they stated that the seatbelt buckle was faulty and they need to fix that and charge me 400 dollars before they can fix recall. My phone number is [xxx] I am [xxx] and I reside at [xxx], the shop giving me problems is located in Mercedes Benz in paramus NJ. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Dumont, NJ, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact received recall letters for NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The vehicle was taken to Mercedes-Benz of hoffman estates (1000 w golf rd, hoffman estates, il 60169, (847) 885-7000) where it was diagnosed that a harness must be replaced at the contact's expense before the air bag recall repairs could be performed. The contact stated that the recall letters did not mention that a harness would have to be repaired first. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 80,000.
- Schiller Park, IL, USA
Takata recall. The contact owns a 2008 Mercedes-Benz C300. The contact received two recall notices for NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Mercedes-Benz of fredericksburg, 1000 noble way, fredericksburg, va 22401, (540) 373-5200) was contacted and confirmed that parts were not available for a recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Newburg, MD, USA
- Bloomfield, NJ, USA