I recently had an issue with my eis on my 2010 C300, the car had roughly 60000 miles when the issue occurred. I parked my car in a parking garage, and when I went to leave work, the car wouldn't start. The steering column was locked, and I was unable to put the car in neutral. The issue seems to be one that occurs in a large number of Mercedes cars with similar make/model/mileage, which is generally right outside of the mileage for the standard warranty. Mercedes doesn't allow the issue to be fixed by licensed dealers, and can only be fixed by a dealership. I believe this to be a conflict of interest and somewhat of an ethical dilemma. I am not sure if the eis would ever go out while driving, but if so, that could result in safety issues for the driver.

- Houston, TX, USA

The contact owns a 2010 Mercedes Benz C300. While reversing at a low speed, the contact heard a loud grinding noise coming from the vehicle. The contact stated that the vehicle was previously serviced under NHTSA campaign number: 10V459000 (steering) but the recall remedy failed to prevent the failure from occurring. The vehicle was taken to the dealer where it was diagnosed that the power steering pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was 21,500. Updated 3/12/15 updated 9/15/2017

- Sudbury, MA, USA

Dear sir or madam: On November 26, 2014 I drove to the hospital for which I work. Within 1 mile of my destination, while traveling at the speed of 45 miles per hour I heard a loud high pitched sound that came from my steering wheel and it became somewhat difficult to steer. No vehicle status message ever showed on the malfunction display. I parked the car and called the Mercedes Benz authorized dealer. The soonest available appt when they could look at my car was on December 1, which was 5 days away. No help whatsoever!!!! I took it to a trusted family mechanic and he said the power steering chamber had been leaking for some time, it was now smoking and needed to be replaced. There was a recall of 85,000 Mercedes Benz C class and E-class models between June 1, 2009 and February 28, 2010. My power steering chamber was manufactured 02/03/10 (128bar). Kunden-no: A005 486 95 01. Zfls-nr: 7695 955 135. I believe that my vehicle should have been a part of this recall. Furthermore, if I had been on the freeway at higher speeds the possibility of something more dangerous could have happened. I look forward to your prompt attention to this matter, sincerely [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Agoura Hills, CA, USA

The contact owns a 2010 Mercedes Benz C300. The contact stated that the vehicle would pull towards the right while driving at various speeds. The vehicle was taken to an authorized dealer where it was realigned. The failure continued. The vehicle was taken back to the authorized dealer where the contact was informed that all german vehicles pull towards the right. The vehicle was not repaired. The contact stated that based on his observations, the vehicle was sitting lower to the ground on the passenger side. The contact also stated that the tires on the passenger side were wearing faster than the tires on the driver's side. The failure mileage was 25,600.

- Orlando, FL, USA