10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 4 / 1
- Average Mileage:
- 8,189 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The dealer has only said that they do not know when the airbag repair will be available. We are elderly senior citizens are are fearful of driving the car. Our car is in the pg 10.
- Granada Hills, CA, USA
Takata recall. I received notification four months ago that my air bag was dangerous and therefore recalled. However, I never received a follow up letter notifying that replacement parts are available and when calling tom masano Mercedes in reading, pa on June 28th, they are still unable to remedy the situation.
- Oley, PA, USA
Takata recall - it has been over a year, still no remedy for the air bag issue. Checked with dealer on several occasions as well as the NHTSA website. This is not acceptable! this is a safety issue, and a lot of us drive with children in the car. The vehicle manufacturer installed it, and should be liable to repair the vehicle. Then they can fight to be reimbursed. This is ridiculous already!! they are putting people's lives in danger. I have 2 vehicles, one a 2006 Ford Fusion and one a 2012 Mercedes C300, neither of them are safe to have my children in!!!!
- Long Island City, NY, USA
The contact owns a 2012 Mercedes-Benz C300. The contact received a recall notification for NHTSA campaign number: 17V017000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (james motors of lexington, Kentucky) confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Lexington, KY, USA
The contact owns a 2012 Mercedes-Benz C300. The contact did not receive a recall notification; however, the VIN was included in NHTSA campaign number: 17V017000 (air bags). The part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Annapolis, MH, USA
Takata recall we do not know if the bag will malfunction to the detriment of the passenger. For an average consumer, there is no way to test that. As a result, the car cannot be driven with a passenger seat occupied, and since this is a 4 door car, the intent is to have multiple passengers. The manufacturer just provided a recall notice (received by us mail 3/18/2017 after being notified by takata in January 2017. Mercedes should have had a solution ready (loaner vehicles of similar class) for the affected owners. It is not acceptable to be put at risk for the 3-4 years that they knew that the vehicle contained takata airbag, 3 months since formally notified by takata and then still not have a solution.
- North Bergen, NJ, USA
Takata recall. The contact owns a 2012 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 17V017000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Denver, CA, USA
Takata recall. Also passenger airbag indicator light randomly goes on & off, while in motion, highway
- Falmouth, MA, USA
The contact owned a 2012 Mercedes-Benz C300. While driving at an unknown speed, the contact's vehicle rear ended another vehicle. The air bags did not deploy and the seat belt pretension did not function. A police report was filed. The vehicle was destroyed and towed. The manufacturer was notified of the failure. There was one injury that required medical attention. The contact sustained short term memory loss, a seizure, and liver damage. The contact had to remain hospitalized for five days. The failure mileage was 66,000.
- Glen Allen, VA, USA
The contact owned a 2012 Mercedes-Benz C300. The contact stated that while driving at 15 mph, the air bags deployed which caused the driver to be unable to view the road or control the vehicle. The vehicle crashed into a tree. A police report was filed. The driver and passenger were injured. The driver sustained injuries to his right hand, neck and left leg. The passenger sustained injuries to her neck. Both parties injured required immediate medical attention. The vehicle was towed and deemed destroyed. The manufacturer was not made aware of the failure. The failure mileage was 5,000.
- Collegeville, PA, USA
The contact owns a 2012 Mercedes Benz C300. The contact stated that the driver veered into oncoming traffic and the vehicle rolled over. The driver then crashed into another vehicle. The air bags failed to deploy. The driver sustained fatal injuries and the passenger was taken to the hospital for treatment of injuries. A police report was filed. The vehicle was towed to a salvage lot. The vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 25000. Updated 09-04-14 updated 09/10/2014..updated 10/28/14...updated 04/08/15 updated 8/30/2017
- Bristol, RI, USA
- Salisbury, MD, USA