The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Structure — Body — Roof And Pillars

Date Announced

MAR 19, 2021

Vehicles Affected

15,096

Mercedes-Benz Recall #

2021070010

NHTSA Campaign #

21V197000

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Actions

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Documents (21)

• Recall 573 Report - Amendment 1
• Manufacturer Notices(to Dealers,etc)- New Recall Campaign Initial Notification Replace Front Stationary Sunroof Panel MY14-20 117, 156, 205, 222, 253, 292 (CLA-Class, GLA-Class, C-Class, S-Class GLC-Class, and GLE-Class Coupe)
• Recall 573 Report - Amendment 3
• ISSUED Interim Owner Notification Letter(Part 577)
• Chronology
• Recall Acknowledgement
• Defect Notice 573 Report
• Recall 573 Report - Amendment 2
• ISSUED Owner Notification Letter(Part 577)
• Remedy Instructions and TSB
• Recall 573 Report - AMENDMENT 7
• Recall Quarterly Report #2, 2021-4
• Recall 573 Report - AMENDMENT 5
• Recall 573 Report - AMENDMENT 6
• ISSUED Owner Notification Letter(Part 577)
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Notification Wave 2 Replace Front Stationary Sunroof Panel MY14-20 117,156, 205, 222, and 253 (C-Class, CLA-Class, GLAClass, GLC-Class, GLE-Class, and S-Class)
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Notification Updated Work Instructions Replace Front Stationary Sunroof Panel MY14-20 117,156, 205, 222, and 253 (C-Class, CLA-Class, GLAClass, GLC-Class, and S-Class)
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Launch Notification Replace Front Stationary Sunroof Panel MY14-20 117,156, 205, 222, and 253 (C-Class, CLA-Class, GLA-Class, GLC-Class, and S-Class)
• Remedy Instructions and TSB
• Remedy Instructions and TSB
• Recall Quarterly Report #3, 2022-1