An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Communication

Date Announced

NOV 01, 2019

Vehicles Affected

24,226

Mercedes-Benz Recall #

2019120008

NHTSA Campaign #

19V787000

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Actions

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Documents (10)

• Defect Notice 573 Report
• Recall Acknowledgement
• Recall 573 Report - Amendment 1
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Initial Notification - Vehicle Position for Emergency Call - MY13-17 Various Models
• Miscellaneous Document - Full List of Affected Vehicles
• Remedy Instructions and TSB
• Recall Quarterly Report #1, 2019-4
• Recall 573 Report - Amendment 2
• ISSUED Owner Notification Letter(Part 577)
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Vehicle Position for Emergency Call