10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 13,370 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall, I am trying vain to get this serious issue fixed but the dealers are telling me they can't and that takata is way behind in supplying the dealerships airbag replacements. In the meantime if I have an accident I could be killed. The dealership is tafel motors in louisville ky.
- Fort Knox, KY, USA
The contacts owns a 2010 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of san diego (4750 kearny mesa rd, san diego, ca 92111, (858) 569-6900) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- La Jolla, CA, USA
Takata recall. The contact owns a 2010 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 18V043000 (air bags) and 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Preferred auto advantage (125 N beacon blvd, grand haven, mi 49417, (616) 935-9600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Spring Lake, MI, USA
Takata recall - airbags
- Aiken, SC, USA
Takata recall - for over 2 years, I have attempted to have Mercedes Benz-honolulu replace the takata airbags as per the recall notices I receive approximately every 6 months from Mercedes-Benz usa. Each time, I am told that they do not have the parts. Recently, the service department attempted to take the recall notice from me and tell me the recall was expired. Upon further insistence, I was again told that the part is not in and the notices are being sent by Mercedes usa as required by federal law but there are no parts. Therefore, they are unable to provide me with an eta because newer vehicles are the priority and at this time they do not know when they will receive the parts to replace the takata airbags.
- Honolulu, HI, USA
The contact owns a 2010 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 16V363000 (air bags) and 16V081000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dick dyer & associates (5825 two notch rd, columbia, SC) was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Raleigh, NC, USA
2010 Mercedes Benz glk 350. Consumer writes in regards to frontal airbag safety recall.
- Richfield Springs, NY, USA
Takata recall
- Cypress, TX, USA
Takata recall. The contact owns a 2010 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 16V363000 (air bags) and 16V081000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Star motor cars (7000 old katy rd, houston, Texas 77024, (713) 868-6800) was made aware of the recalls and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
Takata inflators: It has been 2 years since the recall yet I can not find a Mercedes Benz dealer that can remedy the situation.
- Los Angeles, CA, USA
The contact owns a 2010 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 18V043000 (air bags) and 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of arrowhead in peoria, Arizona 85382 was made aware of the recall and stated that the part was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated in the process of driving our vehicle the airbag warning light illuminated. We have a takata airbag which is currently under recall. Updated 9/24/18
- Phoenix, AZ, USA
Takata recall. Both driver and passenger airbags are under recall. Repeatedly receive notice that parts are not available. Each time we are told a later date. Still no idea if we can ever get this repaired.
- Springfield, VA, USA
Takata recall: Good car into South bay Mercedes for SRS replacement as instructed on recall letter. Service advisor initially told me to pay for diagnostic prior to moving forward, but after I insisted that the issue was related to a recall notice, I was told the replacement of the SRS module would be free of charge. After completed, advisor showed me that the warning was no longer active as the problem was fixed; as soon as I left the lot, the SRS warning reappeared so I returned. Service advisor instructed me to then pay for a diagnostic as previously suggested because it was unrelated to the recall. Service advisor, roger, would not inspect vehicle any further without collecting payment. On the drive home, car was smoking; discovered oil all over the engine once I arrived at my destination (oil change performed as well). No recourse after contacting South bay Mercedes-Benz.; manager not available. I need immediate assistance as this is a safety issue that is not being addressed by mb usa.
- Los Angeles, CA, USA
Received recall notice
- Warren, MI, USA
Takata inflators. I went to the dealer located in 1810 shore parkway, brooklyn, NY 11214 phone number 7182585100 and they refused to fix the air bag problem. They said Mercedes doesn't have the funds to fix it.
- Brooklyn, NY, USA
Takata recall, both passengers and drivers airbag deployment mechanism has the defect.
- Brooklyn, NY, USA
Takata recall. The contact owns a 2010 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 18V043000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer was not contacted and the manufacturer was not notified. The contact received a second letter from Mercedes-Benz, stating that parts still were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Parkville, MD, USA
Takata recall - the recall has been ongoing for over two years and still no replacement parts available. Now there is a second recall for the passenger side airbag and parts are not available for it either. If this is not an emergency then why the recall. If it is an emergency then why is it taking so long to fix.
- Nashville, TN, USA
The contact owns a 2010 Mercedes-Benz Glk350. The contact stated that NHTSA campaign number: 16V081000 (air bags) exceeded a reasonable amount of time for repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure.
- Indian Trail, NC, USA
- Belton, MO, USA