10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 1
Average Mileage:
4,819 miles

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« Read the previous 20 complaints

problem #22

Dec 012018

GLK350

  • miles
Warning light constantly remains on on my dashboard regarding airbags- when checking I found vehicle had airbag recall. Made appointment at dealership who said I had to contact Mercedes. Shortly thereafter got letter from Mercedes-Benz usa llc March 2019 stating the passenger side airbag is affected however suitable replacement part is not available and will sent another letter when available. To date nothing received or done. The letter references: NHTSA id #19V0 10 - pnd tak phase 4.

- Mentone, CA, USA

problem #21

Jun 122019

GLK350

  • miles
The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacture was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Trout Wood, OH, USA

problem #20

Jul 012019

GLK350

  • 25,000 miles
Takata recall. NHTSA recall # 19V010. We live in dallas and are again at the front end of our hot time of the year. It seems hot and or humid weather could cause the takata inflator to be more likely to explode. Mercedes seem to have no idea when this issue will be addressed. Nor do they seem very concerned about the well being of the owners of these vehicles. What can the NHTSA do to have Mercedes buy back these vehicles or otherwise help owners to purchase a replacement Mercedes?

- Dallas, TX, USA

problem #19

Jan 182019

GLK350 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2014 Mercedes-Benz glk350W4. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Plaza Mercedes-Benz (11910 olive blvd, creve coeur, mo 63141, (314) 266-5469) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- St. Louis, MO, USA

problem #18

Jun 172019

GLK350

  • miles
2014 Mercedes Benz glk 350. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Double Springs, AL, USA

problem #17

Feb 022019

GLK350

  • miles
I was notified February, 2019 that my car has the defective takata passenger-side airbag that has been recalled. I was also notified that a replacement bag is not available. I fear for the safety of any of my family members who must sit in the passenger seat of my car. What can I do to get the airbag replaced?

- Tallassee, AL, USA

problem #16

Jan 022019

GLK350

  • miles
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called rick hill imports (located at 861 E stone dr, kingsport, tn 37662, (877) 549-1572) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Knoxville, TN, USA

problem #15

Mar 012019

GLK350

  • miles
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of houston greenway (3900 southwest fwy, houston, tx 77027, (713) 489-2111) was contacted and confirmed that the parts would not be available for the recall remedy until 2020. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sealy, TX, USA

problem #14

Apr 032019

GLK350

  • miles
Takata recall. I bought the car two years ago, and was never notified by Mercedes Benz of the risks that the car was going to be recalled. Now I want to sell the car because I am driving a "time bomb" and no dealer wants to take it as part payment of another car. I called Mercedes Benz and the earliest they can fix it is May 2019, over 12 months from now. This is totally unacceptable. I need an alternative while the car is being recalled that allows me to continue to have a car with no recall issues and that holds the value of my car, since today I cannot sell it.

- Bend, OR, USA

problem #13

Mar 012019

GLK350

  • miles
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received a recall notice for NHTSA campaign number: 19V010000 (air bags). After contacting the local dealer (Mercedes- Benz of South atlanta, 3775 royal South pkwy, atlanta, ga) and the manufacturer, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Atlanta, GA, USA

problem #12

Jan 232019

GLK350

  • miles
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called keyes european Mercedes-Benz (located at 5400 van nuys blvd, sherman oaks, ca 91401, (818) 574-5053) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sherman Oaks, CA, USA

problem #11

Mar 152019

GLK350 6-cyl

  • miles
Letter from senator van hollen on behalf of constituent regarding her difficulties with her Mercedes Benz which had a recall and the available parts won't be ready until 2020 according to dealership.

- Potomac, MD, USA

problem #10

Jan 182019

GLK350

  • miles
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received an unknown recall notice regarding the air bags. The contact searched online and found that the parts would not be available until may of 2020. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palo Alto, CA, USA

problem #9

Feb 282019

GLK350

  • miles
Mercedes-Benz usa, llc mailed me a notice that applies to my specific vehicle that the passenger-side airbag is faulty and can possibly cause serious injury or death because of sharp metal fragments upon deployment of the passenger-side inlator explosion, striking any occupants in the car. I contacted the local Mercedes dealership and they have not been sent the replacement parts. I am uncomfortable to drive or ride in my car now.. please overnight the part, or provide a courtesty car to use while we are waiting for the part and replacement service to be completed on my car. Thank you and please advise as soon as possible. (xxxx) I can be contacted at the following email or phone number: (xxxx) or call my direct number at (xxxx) I have uploaded the notice for your review. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Dry Ridge, KY, USA

problem #8

Nov 012017

GLK350

  • miles
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer failed to provide the part within a reasonable timeframe; therefore, the contact was unable to schedule an appointment with a dealer for more than two years. Mercedes-Benz of owings mills (9727 reisterstown rd, owings mills, md 21117, 1-(844) 342-3678) stated that the part was not available and did not know when it would arrive. The manufacturer was not contacted. The contact had not experienced a failure. The VIN was not available.

- Towson, MD, USA

problem #7

Feb 012019

GLK350

  • miles
Takata recall - to whom it may concern, we just received a recall interim notice but it states there are no remedy parts available and no action date given. It simply tells us we have to keep waiting, but how can this be allowed with such a safety issue as this huge takata problem? we know the NHTSA is very aware of this, but we still have to pass on our complaint and unsettling feeling of this waiting game. We are waiting to have this repaired or waiting for a member of our family or friends to be killed. Thanks for your time.

- Sugar Land, TX, USA

problem #6

Dec 012018

GLK350

  • miles
The contact owns a 2014 Mercedes-Benz glk350W4. The contact received an unknown recall notice regarding the air bags and stated that the recall exceeded a reasonable amount of time for repair. Mercedes-Benz of annapolis (1920 forest dr, annapolis, md 21401) stated that the parts were not available and did not know when the parts would arrive. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bowie, MD, USA

problem #5

Jan 182019

GLK350

  • miles
The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags), which indicated that the part would not be available until may of 2020. The dealer and manufacturer were not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Newport Beach, CA, USA

problem #4

Jan 182019

GLK350 6-cyl

  • Automatic transmission
  • 32,000 miles
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received an interim recall notification for NHTSA campaign number: 19V010000 (air bags). The dealer was not contacted because the manufacturer indicated that the part may not become available until may of 2020. A loaner vehicle option was not provided. The manufacturer was contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Charlotte, NC, USA

problem #3

Oct 012018

GLK350

  • 42,950 miles
A message appears with seatbelt and air bag front left malfunction service required dealer said there is a sensor in seatbelt tregerring this message.

- Riverside, CA, USA

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